Christmas 2012 caught my son and me home in Jamaica, where besides celebrating my sister's 50th birthday we were able to spend a couple of nights at my home away from home, the Hilton Rosehall. Complements of the Hilton's management staff, I was able to stay a night at the Iberostar Rose Hall Beach Hotel. Even as late as I checked in the staff was helpful and accommodating. I was accidently dropped off at the Iberostar Grand, but once the reservation was located, I was transported quickly to "The Beach". A busy time of year the hotel was seemingly quite, even though "The Grand" had a musician playing in the reception area. The bellman was efficient, and the room was adequate. The bedding however left must to be desired, as I found the pillows hard and the matrass uninviting. The hotel is set in a quadrangle which makes everything easy to find. Seating at breakfast, is on your own, I rather prefer a warm greeting at the entrance and enquiry as to my preference of seating, this allows for the guests and the hotel staff to get to know each other, so on the next visit to the dining room one can be greeted in a welcoming and familiar way. I asked for and did a very short site inspection. I was given several brochures that highlighted each property, which will serve me well as I was not able to see an of the other room categories. This hotel has a lot of potential, with a great location, good staff and adequate resources.

I stayed at this hotel for 4 days and there's one word to describe it ....BORING. the decor was nice, the customer service was slow, the room service was ok, the spa wasn't half bad and spent most of my time there. the place was really quiet if that's what you want. I spent 3 days before coming to this hotel in Ocho Rios and had a better time there.

what to watch out for the most? ROACHES! every day I came back from a tour i saw roaches coming from every where. really disgusting. i spent most of my time screaming in disgust and repeatedly calling the front desk. what was their response? a can of raid. before i left i made sure to shake all of my clothes and luggage. definitely won't be referring this hotel.

this hotel is 20 mins from downtown mobay. you can find better hotels closer.

We just returned from a great week at the Iberostar Rose Hall Beach in Jamaica to celebrate my 50th birthday. We have two children- 10 and 14 years old and we ALL had a great time! The resort was lovely- very clean and well maintained with a great staff. We had an oceanview junior suite (room 1332) and we really enjoyed having the balcony and the ability to have the extra space to hang out if the kids were sleeping late, etc The view was incredible! The room was spacious and kept very clean each day. Our only complaint was that the air conditioning did not work too well and there were times where we were quite warm- but it was mostly tolerable. The ceiling fan does help. We enjoyed the abundant amount of food at the buffets - there was always something good to eat. Even our picky 10 year old was always able to get something from the pasta bar. The ala carte restaurants were not too good - the Japanese was ok, but we did not care for the Steakhouse or the Cajun spot. The beach bbqs for lunch were my favorite!
The Star Friends Staff as well as all of the bartenders and waitresses, etc...were all terrific and went out of their way to make sure we always had a drink in hand and were having fun!
Our only complaint, was that the front desk service was slow - one night we ran out of toilet paper and had to call the front desk 3 times until someone finally came to our room about 45 minutes later to replenish it. The same went for room service...several times we ordered our daughter chicken nuggets and it usually took about an hour for it to arrive. We loved hanging out at the beach and the pool all day and fully enjoyed many of the water sports including para sailing, kayaking, sailing, banana boat and snorkeling. All and all it was a great trip and I would highly recommend this resort.
Two suggestions- bring a lot of one dollar bills (American) for tips. Even though it's all-inclusive, you will want to tip the bar tenders, chamber maids, etc. Also, I don't know if it was because it was Christmas week, but we had a 2 hour wait in the baggage line at the airport when we were leaving; you might want to pack snacks as there was no time left to go for food and the plane ride home only served nuts and pretzels.

Iberostar does a good job we enjoyed the food and the staff were excellent.
They still have an issue at the front desk with getting water! WOW you think this would be fixed with all the reviews saying similar things. The xmas eve dinner was just great with a large selection for all tastes.
I wish they could provide more than one type of beer.

Thanks again