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“Worth Going There for the Buffet Alone” 5 of 5 stars
Review of Iberostar Rose Hall Beach Hotel

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Iberostar Rose Hall Beach Hotel
3.5 of 5 Resort (All-Inclusive)   |   Rose Hall Main Road, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #4 of 5 hotels in Rose Hall
Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
“Worth Going There for the Buffet Alone”
5 of 5 stars Reviewed January 25, 2012

My wife and I, our kids and 2 year old grand daughter stayed here from Jan 7 to Jan 21, 2012.

The resort is compact, well maintained, and situated on a great beach. The staff are exceptionally helpful.

We tried each of the A La Carte restaurants. The buffet was so good, they weren't really worth the extra effort for reservations and showing up on time.

There are some quirky things. The rooms have motion sensors, which turn off lights and wall plugs when you're not there, which makes charging a camera or laptop frustrating. There's a wired (not WIFI) internet connection in the rooms, but don't expect to watch Youtube with it; it's pokey by Canadian standards; it costs US$75 per week. The bar fridge in the room can take twelve or more hours to cool a couple cans of pop, beer, and water. Leaving the cupboard door open some speeds it up, but don't plan on making ice in it. The patio/balcony light comes on at dusk and off at 11 pm, there's no switch in your room, it's controlled by some computer somewhere. You may get a flood in the bathroom taking a shower because the tub surround channels water out to the floor.

Note that the above things are just quirks. Overall we found this resort to be great and will happily go back.

Room Tip: Rooms 1025 to 1036 are ground floor, overlooking the beach. There are beach parties many nights that...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (538)
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English first
Ottawa, Canada
1 review
4 of 5 stars Reviewed January 24, 2012

The rooms were comfortable and clean, the resraurant (cafeteria style) is spacious and the staff very helpful and friendly, the food was average to good, there are two grills where you can have eggs cooked the way you like them or you can serve yourself from the variety of other breakfast foods, pancakes,scrambled eggs, bacon, sausage,waffles, oatmeal porridge, dry cereals, etc. The jerk chicken and pork were a pleasant experience, there is an abundance of fresh fruit, fruit juices (except apple juice). The drinking water is perfect, apparently the resort has it's own purification plant. We would definitely go back some time in the future.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 24, 2012

My wife and I stayed at this resort for 14 days, as others have said on this site great service clean rooms and great food.
But here are some areas I would like to bring up to future travelers of this resort.
During our stay Jan. 06-20, 2012 we encountered the following: We had a room on the west side of the building fourth floor until we requested to be moved. Reason being in the morning we awoke at 4am to very strong Bacon smells in our room. The kitchen is on the west side and cooking smells where getting into our room.
During our vacation we found the pool to be cold as it is not heated, and takes awhile to get use too this cool pool!
We like to sit by the pool but found this impossible, if you where getting there after 10 am, as all lounges are spoken for. (Hint for Iberostar: you need more chairs)
They often let cruise ship in to this resort on day passes and found this can overwhelm the pool area even more.
To over come the seating issue around the pool you are to take a chair at 7-8 am and sit in it until 9am, that's when the security leaves the pool area. They watch the pool area until 9am to prevent people reserving seats. If you place any towels or personal items without attending the items will be taken away.
I think this resort may be little over rated, as our expectations where high from what was read on this site before leaving.
Overall still a very nice place.

Room Tip: Stay on the East side of Building
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  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this review, May 20, 2012
Dear Guest.,

On behalf of the management and staff, thank you for taking the time to send us your valid feedback. We are delighted to know you selected our resort after much deliberation, and was satisfied with the hotel’s service and amenities in general.

We have implemented measures to control reserving of the chairs , which was never allowed, to ensure all guests get an equal opportunity to get a bed on the pool deck or beach. As well for the cruise ship passengers, we do our best to facilitate their request to be here onproperty, without encroaching on our guests already staying here. we apologize if your stay was made less comfortable.

Once again, thank you for your valued feedback and for having chosen to vacation with us.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 24, 2012

We flew into Montego Bay via JetBlue with no issues or delays. We got to the resort a bit early - 10:30 am. Since check in is not until 3:00 pm, we were given our all inclusive bracelets, and were allowed to place our luggage in a locked storage room. We were also shown to the hospitality rooms (Showers and changing area) to change into our 'resort wear' (bathing suits). The hotel was not full during our stay, so we ended up on the fifth floor (top floor), with a beautiful view of the pool and ocean. I am truly not sure if this was a garden view, pool view, or ocean view room. It was great nonetheless.

A couple of initial notes on overall first impressions and generalities... The resort is well maintained, and presents itself very well. Especially after stopping at the Holiday Inn first on the way there (transfer bus stop). Though the Holiday Inn was nice, this complex was much nicer. The Iberostar Beach shares a chunk of property that consists of the Iberostar Grand, Iberostar Suites, and Iberostar Beach. The order listed also indicates the overall order of price and grandioisty! Don’t let the fact that the Iberostar Beach is the cheapest of the three, throw you off guard here... It was still great!!

The lobby is large. It is not open air, but it gives you the sense that it is, as there are many windows. There are MANY chairs, couches, and benches in the large space. There is also an excursion desk, and concierge desk (where you make dinner reservations), as well as the traditional lobby desk. The lobby did have a slight odor of mustiness or mildew, but your nose quickly dismissed it after a few seconds. In the middle of the lobby, there are numerous glass doors that exit to a little courtyard, with additional chairs and outdoor furniture. This was a popular hangout for those wanting a breath of fresh air while using the lobby only WIFI, or... for smokers.

The resort is large. The lobby is on the third floor according to one of the elevators, and on the second floor, according to another! That took us a while to figure out, and accept! I highly recommend, taking your first day there, and just exploring a bit. Try different ways to get to your room, lobby, beach, pool, restaurants, and bars... It takes a bit to master the halls and elevators. In many areas, what appear to be sparsely traveled hallways, worked out to be the most direct routes to where you want to be. A few other reviewers complained about how long it took to navigate to the beach or pool. I can see how you could say that, however, there was likely a more direct route that those reviewers missed. We were on the top floor, and it never took more than 2-3 minutes to get to the pool area.
Internet usage is available by prepaid card only. One type of card lets you utilize the internet in the business center’s fixed desktop computers. A second type of card allows you to use WIFI, in the lobby ONLY. The caveat to the WIFI card was that you had to use the card all at once. So if you bought a 4 hour card…. It was only good for four consecutive hours. We bought a handful of 30 minute cards ($2 apiece) that allowed us to check our emails once or twice a day, and call home via Skype. If you have a WIFI smart phone, you can put it in a mode where you can just use it as a WIFI only device, which allows you to use Skype for pennies a minute. Great little trick if WIFI is available!!

Getting back to our room situation…. At about 2:15pm or so, we stopped by the lobby, and they informed us that our room was ready. We were showed to our fifth floor room, which also had a similar musty smell, as did the lobby. Again, this smell seemed to quickly dissipate, as your senses grew accustomed to the light odor. The room was nice. Tile floors (with little area rugs at the entrance to each bed side), a pull out couch, a kind bed, nicely equipped bathroom and shower, ironing board, hair dryer, soaps, shampoo, lotion, etc. There was also a free to use digital closet safe. There was a tv with a good amount of stations (not an HD TV) within the hutch. There is NO alarm clock in the room. There were actually no clocks really anywhere (except the lobby desk) at this resort!

Room service in included (decent/standard menu), and the mini bar was stocked with a few cans of soda (coke, orange, grape), beer (Carib), and a couple bottles of water. The fridge is re stocked every couple days. We used the water out of the tap for brushing our teeth, etc - as the Jamaican water is just as safe as that in the US.

We made our way down to the concierge desk in the lobby to make some dinner reservations. In a semi-confusing manner, it was explained to us that you were only guaranteed reservations at the ala carte restaurants for a certain number of nights, relevant to the duration of your stay. We were staying four nights, which meant we were guaranteed two reservations. After your 'guaranteed' reservations, it was first come first serve. Interesting approach.

We ended up only eating at two ala cartes - the Japanese restaurant, and the Cajun restaurant. The Japanese was by far our favorite, though both were good. The Japanese restaurant was your typical hibachi presentation. While the food was not the most authentic Japanese we have had, it was tasty. Each couple is given soup, a fixed sushi appetizer, the meal, and access to the dessert buffet. They even had hot and cold sake if you desire.

The buffets at this resort were great. There was one main buffet that served breakfast, lunch and dinner. There was a secondary buffet at the steak house restaurant that served a smaller version of the large buffets breakfast and lunch presentation. The smaller one was also open a bit longer, accommodating those that are later risers, etc. The main breakfast buffet shuts down at 10:30 am. I cannot recall the time the lunch buffet shuts down, but i think it opens at 1:00 pm.
I should add, that after 11:00 pm, the Cajun restaurant opens up as a snack buffet for those in need of a late night bite to eat! Decent selection. If you’re hungry – it will work!

The jerk and curry chicken dishes at the lunch buffet were great. The breakfast buffet had everything you could want and then some. The dinner buffet was also surprisingly good.... They seemed to take pride in making sure that nothing sat too long, or ran low. We did not run into anyone that complained about the food during our stay. Also - no one we talked to complained about any stomach issues, etc... Which is always nice to hear!!!

The pool area was large and well maintained. The infinity edge and catwalks were nice touches. The fun staff spent a good chunk of time at the pool area in the afternoons... Coordinating games, contests, dance, aerobics, darts, etc... They did a really nice job, and were outgoing, yet not in your face too much.

The beach area was very nice as well. There were a lot of shade trees which is great if you need the shade. We are sun seekers on vacation, so we had a morning spot that was a great sun spot, and then after lunch relocated to our secondary spot for optimal sun! Not a problem. The further down beach you go towards the suites, and grand (but still on the Beach property), the more the beach opens up with less trees... Just an FYI.

The drink service on the beach was decent, with about 3 waitresses working at all times. The beach bar (hi Andrew) was also fantastic!! Have Andrew make you a triple play!!! Tasty!

You are able to walk the beach to the end; walking through the Suites and the Grand.... At the end of the Grand, there is a jetty wall, and you cannot walk any further. At the end of the Beach Resort, there is an armed guard and a sign (very secluded btw), that warns you of passing through the property line. On the other side of the property line (you can see all this from the adjacent dock on resort property btw), there are tin roof beach shanties with vendors selling knick knacks and Jamaican 'treats' from what we were told. We asked a few tourists that we saw walking back, and they said it wasn’t really much of anything. We skipped it nonetheless.

The lobby bar was our favorite evening hang out. Kevin is a great bartender, and really good guy. He had a great heart, which truly showed through in his work and demeanor. Dean (also at the Lobby bar) was a fantastic bartender and quite the mixologist. We spent a good amount of time at this bar!!! They serve cappuccinos, espressos, coffees, and of course beer and cocktails.

The liquor at the resort was pretty good... A lot of Appleton branded rums, captain morgan, numerous gins (including bombay sapphire), malibu, canadian club, johnny walker, j&b, absolut, smirnoff, stoli, and many others! Beer choices were typically red stripe and red stripe light. The cocktail menus showed other beers, but they only had Red Stripe during our visit. The caprinihas on the drink menu are delicious. Try a few flavors.

The theater bar was probably the second best one, especially if there was a show going on in the theater... Otherwise, it was usually slow. The music bar and cigar bar were also there... but seemed hit or miss. The lobby bar was usually where it was at!!

The nightly shows were pretty good. Above average resort grade in my opinion... They were well planned and choreographed. Jamaican Roots Night, Reggae night, etc... Nicely done. The beach party (singers, dj, dancing, fire eaters) is on the beach once a week. It was actually pretty fun! The beach bar stays open late for that night (otherwise both the beach and pool bar close at around 6:00pm).

Tips are greatly appreciated at this resort. No one seems to expect them. Which is a nice touch. The staff was fantastic. The bar tenders are really outgoing... The room maids are extremely friendly, and the fun staff was outgoing and polite. Since it is a private beach, there are no beach vendors bugging you. The closest thing to a beach vendor would be the photographers (staff) that will ask if you want a photo. If you say no - they are 100% ok with that! No one is pushy here - which was fantastic.

There is a disco at the adjacent iberostar resort (I think in the Grand) that we are allowed to use when they have events. a free shuttle will take you over there when something is going on. Short walk as well. There are also free shuttles that take you to a small shopping plaza a few times a day. We skipped this, as we were told the airport was the place to buy all your booze and gifts (and they were right btw!!!). There is also a shuttle that will take you to downtown/Margaretville. Which is nice, as its otherwise a $65 cab fare!!!! Cabs aren’t cheap here!

We didn’t leave the resort once... Which was awesome. We are typically the kind of people that get out for a bit, but our time was short here, and we went to simply unwind. Which we certainly did!!

All in all - a great vacation, and a excellent resort! Good food. Extremely nice staff. Average to above average rooms. Nice lobby. Good amount of food options (including the buffet!). Fair amount of bars, and evening entertainment. And - a great overall feel and vibe. We didn’t really know much about Jamaica or what to expect, but we will certainly be back!

Room Tip: I think all the rooms share an ocean view from the balcony...
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  • Stayed January 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 24, 2012

Hotel is a beautiful property with a nice beach. Visited here for a destination wedding and had a blast with a bunch of friends.

Buffet was standard for an all-inclusive; not bad on Day 1 & 2, ok by Day 3 and unbearable by Day 4. Restaurants were filled every night and I was not prompt on making reservations which relegated me to the buffet which was essentially the same for Lunch and Dinner. Food at the wedding was good and the beach BBQ that they do in the afternoon was solid as well. Great bartenders at the pool bar.

I would go back. It is not a romance type spot but a great resort for getting a large group together and partying.

Room Tip: Make reservations at the restaurants during the early part of the day.
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  • Stayed February 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poland Maine
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 23, 2012

Last Year I stayed at this resort and had a very good time. They have made some minor changes that I think really made this trip great. I also wanted to pass along a travel tip on an excersion we went on.

The biggest change from last year was the new "no chair reserve" from 6am-9am, meaning people could not just drop towels down and reserve pool chairs for the entire day. They had a person watching and everyone seemed to follow the rules. This made for a much better morning by not having to race out to get a chair. People were very willing even after the place filled up, to give up a chair or two to people looking for a place to sit.

The Star Friends were great (as they were last year)... Friendly and outgoing and lots of fun. I found all of the staff to be nice and not expecting any tips but really appreciated any that are given. I asked them about a certain afternoon activity they had not planned on doing, and they made it happen for my kids.

Food

Steak House was fantastic, Japanese was fun, but the food was WAY too salty. We avoided the Cajun based on it being horrible last year and we loved the buffets!

Food overall at the buffets were great. Burgers this year seemed to taste better, and the fish was amazing (except sometimes the fish at the beach buffet was salty). My only suggestion, after eating the Jamaican Beef Patties, is that they have some available on site or in the buffets. There was some Jamaican food, but not a ton.

Travel Tip

The best part of our trip was an excursion with a Private Tour Operator named Norris Douglas who runs Real Jamaican Day Tours with his wife Samantha. We had been on a tour last year and was dissapointed in the way you are treated on the way to and from the excursion via a bus that stops at 4-5 different hotels.

We set up a day trip where Norris brought us to several places, including those way off the normal touristy beaten path. He was funny and encouraged questions and taught us all about Jamaica and Jamaicans on the full day tour. We also did Dunns River Falls which was fun. His website is http://www.realtoursjamaica.com/ . I also have a seperate review of the tour, but it really was the best day of the entire vacation. Please message me with questions.

Overall a great trip and a fine hotel!

Room Tip: Do NOT take a cab from the hotel. Walk to the road, and pay $10 instead of $30 to get to Hip Strip...
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 23, 2012

We went to this resort, spring of last year and we were lucky the weather was gorgeous. We had a room with an "ocean" view (technically a side room that saw the ocean). The bathrooms seemed kind of old and the room was a typical resort room. The facilities around the resort were also average and the place where they had shows seemed like an old auditorium. However, they did have a bridge from the beach which led to a nice gazebo-like thing (great for just looking out and taking pictures). Activity-wise, they had the usual: snorkelling lesson, kayaking, archery, etc. For hotel staff, they mostly left you alone and weren't very aggressive in terms of trying to get you to participate. I tried doing one of their aerobics classes and was quite disappointed when the "teacher" was asking the participants what to do (she apparently didn't know how to do step???).

We found the food in the buffet delicious (the jerk chicken and oxtail is a must try - it's nothing at all like what we get in North America), but they lacked a bit in the dessert section. For breakfast, you get all the yummy foods you should probably never eat in one sitting (donuts, pancakes, hashbrowns, eggs, etc.). They had one day that was Jamaican themed on the beach for lunch and that's when you have to really hustle to get your food, otherwise all the good stuff is gone. For the à la carte restaurants, they weren't really anything special. We did the steakhouse (which I have to say, the steak was almost the size of the plate!) and the Japanese restaurant. The Japanese restaurant had the typical teppanyaki act with extremely salty food. However, this is not to say the chef wasn't very animated. In fact, she was colourful and was always smiling and posing for pictures. My only complaint about the Japanese restaurant is the sake - it was overheated and tasted funny.

Even though many websites claimed this resort was a 5 star, it is a resort that is connected with two others (Iberostar Rose Hall and Grand Suites) and is the "lowest" of the three. Knowing this, you don't have access to the other facilities (Hall had the lazy pool and Suites had the butlers). However, if you ask the concierge, they will kindly give you a tour of the other two at specific times of the day.

I loved the time I spent at this resort and wouldn't discourage anyone from visiting Jamaica at least once in their life. However, thinking retrospectively, I don't think I'd return. I found the people to be very aggressive when it came to money and often gave off the vibe of "all I want is your money (tip, tip, tip!), so do what you need to do and get lost". We had a resort staff come up to us showing a $50 bill, bragging how she didn't even need to do anything to get it (I guess that was a hint, hint, wink, wink, nudge, nudge - not very professional, might I add). We also noticed that the day we forgot to tip, we didn't get a towel animal in our room. So I guess it's only when we tip, we get any sort of appreciation for giving our business to them? In spite of this, great trip and good resort - just don't expect much in terms of the friendliness and hospitality you can get on other islands.

  • Stayed April 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Iberostar Rose Hall Beach Hotel

Address: Rose Hall Main Road, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 On the Beach Hotel in Rose Hall
#4 Family Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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