I stayed here with my husband and son for a week in June. Haven stayed at other 5 stars properties worldwide, this Ritz fell short. I write this review based on my experience and the room we were allocated.
We were situated on the 4th floor, the room was nothing special. Seen better rooms, but considering that we were in Jamaica the room was ok and there were ants in my room!!!! I also noticed that the sheets were not changed daily - NOT GOOD.
Breakfast got boring after the 3rd day, same thing except the jamaican item. Did not like the fact that flies were perching on the food displayed on the table inside.I always look forward to my first cup of tea in the morning, I had the worst cup of tea here during my stay. The first thing I had when I got home was a lovely cup of Assam tea. And they did not even have Assam teabags - Shocking!
I did not really like the food at the Mango restaurant, Horizon restaurant was ok. My first meal there was horrid. Had to take 3/4 of the plate back to the kitchen. Jerk centre was ok, was a good way to sample some jamaican food. We could not go to Jasmine because we had a son under the age of 16.
Room service took forever - on one occasion it took an hour to get just hot water and 2 occasion food. Also its not what you order sometimes; i.e I asked for medium rear steak and instead and I get a cooked, choky piece of meat with no sauce and more or less raw carrots!
I enjoyed the sauna in the mornings but I was very surprised that even the little sauna did not have a timer! The steam machine in the steam room made such a growling sound, it gave me a fright each time it came on! The spa had most toiletries, just incase you don't bring yours.
The swimming pool was far too small for such a resort. An effort could be made in cleaning the beach. If you are a beach lover, then this is not the place for you. We like our long walks on the beach and picking shells - we could not do this on this beach!
We wanted to go to the craft market, so we called the hotel concierge desk and we were told it would cost 50 usd return, however they did not say there was a fire at the craft market the week before so most of the shops were affected! Luckily enough we were told by the local taxi driver we hired to go into town. If you wish to do something, best get a local taxi driver - everything through the hotel is way too expensive and they do not inform you accordingly.
Finally almost all staff were courteous, helpful and of course you meet the odd ones who are just pure haters and full of jealousy.
And indeed tipping the staff did help.
Would we return to this hotel, the answer is No.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Pet owners, Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Spa