Stayed there for 1 week. The property is very beautiful and vast. They are currently a 4 diamond rating and working on becoming a 5 diamond, so that said if you find something unpleasant...find the right person to take it up with and you'll be well serviced.
Initial resevation was for a superior room, the bathroom was a dingy mess - peeling and chipped paint. Looked like the main part of the room had been renovated but not the other parts. The outdoor patio was ok. I complained about the bathroom to the front desk manager (as looking at it every day I knew would eventually annoy me for having paid 400.00 plus a night). I told them I was not looking for an upgrade - just another room. They pleasantly surpised us and moved us at no charge to a Habiscus suite, a much more expensive and much nicer room. It was one ground level and spilled out onto the beach. So part of our wonderful time there I think had much to do with our location on the resort.
The general service was great. Meaning outside of the resturants. Derrek (front desk person) was very attentive through out our stay and always going out of his way to see to our comforts.
Service is slow in the resturants (except for the Sugar Mill, it was much better service, in fact great and much better food - we should have eaten there every night, prices are same similar to other places on the resort).
Bar service is also slow but once you give a good tip or two it vastly improves -- sad to say but probably true for most places.
After walking around the resort, I would say if you are going to stay in a Superior Suite, only book it if you can get a Ocean View, some of the ocean view Superior Suites are great and well worth the money.
And lastly, off resort excursions...try to book a private with Raffeal (works for Juta Tours), works directly with Half Moon through one of the touring companies. He was outstanding we booked 2 days with him for touring of MoBay and a trip to the falls. So much better than touring with a group of people when most of the time they turn out to be very annoying! We learned that on the Ocean Saffari trip (which I don't recommend at all).
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