My husband and I (54&46) visited the Suites for the second year in a row. Everything that made us come back to this hotel from last year was there, and more! We had sent an email about 10 days before our arrival to let them know that we were coming back. They very graciously allowed us to make a reservation for the first night's dinner, since we were returning guests. We received a lovely response from the resort, thanking us for returning.
We arrived at 3:00 PM and our room was ready. We had reserved an ocean-front suite (VERY worth the extra money, as you are 50 feet away from the ocean!), and we were given a room on the top floor. Waiting for us was a fruit plate and a bottle of wine, along with a Welcome Back note. The next day, we received two Iberostar T-shirts from the Public Relations department. Needless to say, we felt very special. It didn't end there, as each employee who found out that we were back for our second visit was very quick with a genuine "Welcome Back".
Everything about our visit was terrific. I won't go into details about the rooms, food, service, etc, because I think that many other reviews cover things in detail, I'll only say that were very happy with everything. Our only complaint was that one day, our room wasn't serviced until 4:00PM. However, they did service the room twice a day, changed towels and turned down the beds.
I, like many of you, have read other people's reviews. I am always surprised to see what people complain about. I am a championship complainer, and I really couldn't find any faults. I would heartily recommend this hotel for a second time, and we're already looking forward to going back next year!
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay