I just returned from a week at Iberostar Suites with my husband and three year old daughter and I can't wait to plan another trip back. I cannot say enough good things starting with the warm greeting to the exceptional service and friendliness by all the staff throughout our stay. Within a few days I felt like everyone knew us by name and so many of the staff went out of their way to get to know us and things we liked, ect.
Upon arrival, our room was not ready as we arrived a few hours before check in. We were each given a beverage and then invited to leave our belongings and go enjoy lunch at the buffet or any of the other activities. From that first meal to the last, we were never disappointed as there was plenty of variety to choose from. The staff at the restaurants were extremely attentive and went out of their way to bring us some Jamaican specialties that were an absolute highlight. I can't thank Trevor the chef enough not only for the DELICIOUS banana porridge, but also teaching me how to make it. Nadine was also especially sweet to my daughter as well as so many others any time we went to eat.
The room was quite lovely and spacious. As soon as we got to the room, we had already been provided with a crib for my daughter. However we chose instead to use the pull out couch and I was so pleased to see each morning they made her bed as well and would provide her with her own chocolate on her pillow with turn down service. There was one day where room service was quite late (came around 3:45 pm) and then the next day they were very early (9am). But they were very accommodating and always did a great job.
The entertainment staff was absolutely wonderful. Stingray, Sweetness, MoMo, and Peaches are an amazing team, along with everyone else. I can't remember all their names, but these four were especially fun. I participated in the water aerobics led by either Sweetness or Peaches daily and they were fun, energizing, and always amusing. Despite the low occupancy of the hotel, and a few episodes of "liquid sunshine", all of the entertainment staff always found ways to engage and entertain the guests who were around. My daughter especially LOVED the shows they put on each night.
The Kids Club staff...these wonderful ladies are a huge part of the reason my husband and I will definitely return to Iberostar. They were amazing with my daughter, learning her name early on and always including her in the kids games around the pool and engaging her. My husband and I weren't sure about leaving her initially, but by the end of the trip, we felt comfortable enough to leave her in their care for an evening drop off for two hours while we enjoyed a nice dinner. The staff fed the kids, put on a movie for them, and played games. My daughter had a great time and we had piece of mind knowing she was well cared for. The Kids Club staff also led a nightly kids show which my daughter HAD to attend each night. She is still singing and dancing some of the songs she learned.
We also booked a couple of off site excursions and worked with Ms. Beverly who was just lovely and very helpful in guiding us to the best/most appropriate activities to partake with our daughter.
I also want to mention the guys working at the pool bar were great, friendly, and served great drinks!
We will absolutely be returning to this resort in the future.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay