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“Excellent Caribbean Resort” 5 of 5 stars
Review of Iberostar Rose Hall Suites

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Iberostar Rose Hall Suites
4.0 of 5 Resort (All-Inclusive)   |   Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #2 of 5 Hotels in Rose Hall
New York
Top Contributor
84 reviews 84 reviews
50 hotel reviews
Reviews in 45 cities Reviews in 45 cities
56 helpful votes 56 helpful votes
“Excellent Caribbean Resort”
5 of 5 stars Reviewed March 26, 2014

We just got back and cannot say enough about this property! There are very few places I would return to, but this is one of them. It could be the wonderful staff - especially Lennox who seemed to take care of us at the restaurants every morning and every afternoon. The cleanliness of the property - truly spotless including the lounge chair cushions which we saw being scrubbed in the evening. The ease of ordering drinks, as well as the variety. The delicious variety of food especially having a salad bar with every meal! The size of the suite including the huge bathroom. The beach and pool areas were spotless with staff coming by often to clean up empty glasses and trash. So much to do that we did not make it to everything the hotel offered and therefore never took any excursions! It is also very close to the airport so as soon as we cleared customs we were eating lunch at the hotel! Even though we arrived 4 hours before check in, the woman at the front desk told us check back in an hour and our room would most likely be clean. It was!
The small downsides are the hours the pool and gym are opened - they close very early. The limited TV channels. No clocks anywhere on the property - only the lobby and one in our room. The speakers by the pool area were a little too loud for those of us trying to rest or read.
All in all, the place was great and we can't wait to return!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - IBEROSTAR Jamaica at Iberostar Rose Hall Suites, responded to this review, March 30, 2014
Dear Guest,

We would like to thank you for choosing IBEROSTAR for your vacation. We appreciate you taking the time to share with us and the online community as this motivates us to continue improving our excellence in our hospitality. It pleases us to know that you had a great time while staying her at the Rose Hall Suites Property in Jamaica.

We will share your review with our staff and congratulate them on their effort that ensure that you had a great time, in particular Lennox who took care of you at your restaurants. We have also noted a few is dissatisfactions that you had mentioned; we will forward this to the property management for them to analyze and readjust if necessary. Once again we appreciate you choosing IBEROSTAR for your vacation and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
Date | Rating
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English first
Coralville, Iowa
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 24, 2014

Stayed March 16-March 22, 2014. 2 adults and 15 yr old daughter. Very clean. Excellent service. Outstanding pool area with multiple, ongoing activities. Restaurants better than expected. Wish the Suites had television in bar, but sports bar at next door Iberostar property fit the bill for watching NCAA men's basketball tournament. We would definitely go back. Most all employees were especially hospitable and accommodating, although front desk staff a bit apathetical at times.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 28, 2014
Dear Guest,

We certainly appreciate you taking the time to share your review with us and the online community about the great experience that you had here at the Iberostar Rose Hall Suites Property. Indeed it motivates to continue providing our excellent service to our valued guest. Thank you for choosing Iberostar and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 24, 2014

What can I say but "Awesome" - Travelled with our eight year old and would go back in a heartbeat.

Before I tell you about everything – make sure you buy MOBAY VIP service with your travel package. We did and it was worth every penny. ( I think about $30 each person). You are met when you land and taken to the VIP lineup for immigration. Everyone else has to wait in the long line. Your agent helps check over your forms so you whiz through. They help you get your bags and take you to the MOBAY arrivals lounge with free drinks and food while you wait for your shuttle to the resort.
Leaving the airport MOBAY VIP service was even better. After you check in with your airline, your agent whisks you past the VERY long line to the security scan area. We saved about 1.5 hours in line just here. Then you go to a luxury VIP lounge – free drinks, food, tvs, wifi, comfy chairs, showers. You can even pay for mini-spa services while you are waiting. DO NOT FORGET TO GET THIS – you will be upset when you see people skipping all the lines and getting through in about ten minutes versus 1.5 hours.

Room - Best room we've had for cleanliness, general décor, roominess and VIEW - oceanview was truly amazing from our balcony on the 4th floor. A 40oz bottle of rum and a fruit plate greeted us, and the fridge was stocked daily with beer, soft drinks and water.

Food Buffet - Average only because the buffet did not have any variety over the eight days we were there - they could try some theme nights like other places we've been in Mexico just to mix it up.

Food Restaurants – You get to book four – recommend you book them right away when you get in. Average but good. Nice for a change from the buffet but really nothing special IMO. Cajun Restaurant was at the Beach resort next door, also went to the Steak House, Mexican, and Mediterranean Restaurants.

Beach – I noticed people comment about rocks, they obviously haven’t been to Mexico where there are ROCKs in many places and you have to wear shoes. There are some rocks and pebbles along the beach right in front of the resort’s main pool. But as you walk over to where the Steak House and buffet restaurant is, to the easy of the main pool, there are no rocks, just sand all the way in. The water is warm and no deeper than about 7 feet at the most, by the man-made reef. Best time is in the morning, as the wind picked up after lunch making it more wavy. At no time was there a red flag.

Snorkeling – just a moment’s swim off the beach was the man-made reef which added a nice touch for snorkeling. We saw lots of interesting fish, schools of fish, a crab, sea anemones, and a small light-coloured spotted ray.

Pools – infinity pool with swim up bar – very nice, with a great view of the ocean. Lazy River – fund for kids, no current but still great fun. Water park for kids – very nicely done and lots of fun. At first I thought there weren't enough pools but with the ocean so swimmable more pools weren't needed.

Pool Chairs - Always competition for chairs in the shade – we ended up getting up at 6:30- 7 am to go and stake out a couple in the shade. As the sun is SO hot, this was crucial. The other chairs in the full sun always were available.

Staff – SUPER friendly, and in just the right way – not overpowering. Love kids and families, as you could see by their interactions. Very professional, social, and fun loving.
Activities – Every day from about 11 – 3 there were planned activities by the pool for everyone to participate in (darts, ping pong, water aerobics, yoga, stretching, water polo, water volleyball, beach volleyball, soccer, dance lessons, etc). One thing I wasn’t crazy about was the volume of the ENT team members announcing over the sound system. Well meaning, just way to loud to enjoy when sitting by the pool. Plan to sit far away from the speakers. On Friday they had a quiet day and we enjoyed the change. You could also get soccer balls, volley balls and footballs from the towel hut.

Spa – Very nice spa area. We had our daughter’s hair braided – just ask for them to be gentle – our person pulled the braids a little too tight and we had pain resulting in tears during our experience.

Gym – Fully equipped and wonderful. Plan to work out while you are here. There is also tennis available.

Theater – They have a large, well laid out theater for nightly entertainment. We couldn’t stay up that late, but everyone we spoke to really enjoyed the shows. They have a kid’s show at 8 and an adult show at 9:30 every night.

Cleanliness – The hotel prides itself on being VERY clean. There was always someone cleaning something, scrubbing and mopping the pool deck, grooming the lawns, keeping the halls shiny. Really appreciated all the extra effort staff made to keep this clean.

Kidz Club – Very great staff, so friendly our daughter fell in love with them all. They don’t just stay in the clubhouse, but go to play horseshoes, darts, minigolf, shuffleboard near the main pool so you can see your kids throughout the day. The clubhouse has a large area, with two pools (one very shallow, the other about 3 feet deep) and is right next to the water park, so they end up the days swimming in there. We hadn’t planned on using this service but our daughter loved it so much and had so much fun, we couldn’t help but let her do her own thing. It gave us couple time at the pool on several days. They have an evening program 7-9 pm so we go to have dinner on our own one night too.

Luminous Lagoon – What a great experience. You can book this through Dressel Divers and go by boat rather than by bus. VERY ROUGH boat ride out though, so don’t do it if you’re likely to get seasick. Wear a swimsuit you don’t need again on the trip, because the water from the lagoon is very hard to get out even with multiple washings. Bring two towels, one for the way there during which some of the passengers got totally soaked by the spray over the side of the boat. Don’t bring a camera unless you can do night photography, it’s took dark to shoot good pictures and things on board get wet on the trip.

Tips - Don't miss these little extras
Free use of snorkels and masks for 1 hour per day - grab a life jacket for little ones as it's easier for them

Free use of Hobie cats and wind surfers. It's $50 USD for a rescue and $45 for a lesson - if you think you can remember now to do these activities, you should give it a try first and save yourself some money

Try the free SCUBA diving in the pool - nice staff and will let you go multiple times if they are not busy. Kids eight an up can try.

Lobby bar has iced coffees all day long.

Ice cream served at the pool from 11 am for the kids

You can book a family photo shoot with a photographer for as little as $110 USD - includes some prints and a cd. Better value than buying photos from the daily shots they take around the resort - we're going to take advantage of this next time

Oh and go MOBAY VIP – the only way to go!

If I could change anything it would only be these items:
More variety of food at the buffets
Varied music - less reggae rap at the main pool
Thicker more plush towels
No eggshells in the pancakes at the buffet

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 28, 2014
Dear Guest,

On behalf of all the hotel staff and particularly the manager we would like to thank you for the opportunity you have given us by choosing Iberostar for you family vacation. It pleases us to know that you were satisfied with your stay here in Jamaica at the Rose Hall Suites Property and we appreciate you taking the time to share your detailed review with us and the online community as this would be of help to our travelers who use Trip Advisor to make their vacation spot decision.

We will share your review with our staff and congratulate them on the effort that they put into ensuring that you had an awesome vacation. We also noted that you have mentioned a few things that you would have changed. This information will be forwarded to the management to consider. Once again we appreciate you taking the time to share your review with us and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 23, 2014

I can't believe we haven't traveled to Jamaica before--what a pity. My wife and two girls, 9 and 12, stayed at the IB Rose Hall Suites March 13-20th and we loved it. My wife had said NO MORE Mexico, at least for awhile so I had to come up with another vacation spot that would satisfy everyone. Bingo. Got a nice deal on this place through itravel2000.com a couple of months ago after researching it thoroughly and it was better than we thought it would be. Here's how:

- Resort was a short 20-30 minute bus ride (with two stops along the way) from the Montego Bay airport....very convenient
- Room was great, AC was perfect and quiet and lots of room for the four of us. Only complaint was my snoring.
- Food was good at the buffets, not outstanding, but that's okay with us. All of the a la cartes we hit--Mexican, Japanese, Steak house and Gourmet, were excellent with no clear winner.
- Service was terrific across the board--better than we've had at any other all inclusive and we've gone to two of the Iberostar Grand's....the Iberostar Bavaro would be a close 2nd
- The size of the resort is nice....not too big, not too small....we weren't interested in going to another of those giant properties where regardless of your fitness level, you want/need to take one of their trolleys
- The beach in front of the Suites is a bit rocky, fine once you get in but it's better to just wander down to the beach in front of the Rose hall Beach, no rocks there
- My wife and I each celebrated our birthday while in Jamaica and the IB staff made sure to take care of us, very classy
- Lots of activities, included and cha-ching--the Star Friends are great, always around to try and drum up activity but not too aggressively
- Clean as a whistle....we've come to expect this from Iberostars and this was no exception
- Just a great looking place to vacation at


An awesome vacation, everyone had a great time and it just sucked to arrive back in Toronto to more snow and subzero temperatures. We can't wait to go back.

By the way, if you can afford to travel to this hotel or any of these resorts in these poorer countries, take some tip money and tip for good service. Maybe not a buck a drink or anything like that but a buck here and there makes a huge difference to these folks.

A big shout out to my buddies at the swim-up bar, Chris and Jules....a great pair of bartenders and a couple of interesting characters....take care of them!

Room Tip: Top floor.....best views and know one will be moving furniture above your head! :-)
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 28, 2014
Dear Guest,

We would first of all like to thank you for choosing Iberostar for your vacation on such a special occasion as your birthday. It pleases us to know that you had an awesome vacation and we appreciate you taking the time to share your experience with us and the online community the great experience you had here at the Rose Hall Suites Property.

Thank you for also highlighting both the cleanliness of our property and the friendliness of our staff. We will certainly share your review with the team congratulating them on their efforts in ensuring that you had a great time – in particular we will highlight both Jules and Christopher from the Pool Bar. Once again thank you for choosing Iberostar and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 23, 2014

My family just returned from a wonderful vacation in Jamaica. We absolutely loved this resort. Having travelled to many different resorts in different locations, I was amazed to see what a difference this Iberostar Rose Hall Suites resort offered. It was kept so clean; you would always see staff day and night cleaning the grounds. The rooms were really nice and spacious and they all had large balconies. This truly felt like a five star hotel, it even offered turn down at night time with fresh towels (left chocolates on pillows) You really felt like you were in a high end resort. Every detail was carefully performed to make your stay so special. The staff is extremely polite and friendly, always inquiring if there is something that they could do for you. The pool area offered something for everyone. There was a beautiful pool facing the beach with a bar, a lazy river (very cool), an activity pool for water polo and volley ball, and even a water park! The beach was so private and beautiful, however there were a lot of little rocks along the shore line, but you could go down a little to the Iberostar Beaches resort and it was sandy. The food was fantastic….even the buffet always offered different varieties every day. The a la carte restaurants were great. You truly felt like you were dining at a gourmet restaurant. They were set up beautifully, the staff very professional and the food was delicious! My husband and I enjoyed the spa as well. Having been to many spas, we were impressed at all the services offered and the entire set up of the spa is breath taking! However we felt very pricey! It goes without saying that the people of Jamaica are all so friendly! ..But the entertainment staff that worked the pool during the day and the shows at night….were unbelievable. By the end of the week we all became one big family and it was truly hard to say good-bye. They all made the trip so enjoyable with all the great music, dancing, games and activities. You could not sit down for more than three minutes without someone approaching you to ask if you would like a drink, glass of water or if there was something else that they could do to accommodate you! Incredible how much attention they gave each and every vacationer, whether you were seventy or seven years old. It was the first time that I vacationed at a resort and had that much attention given to me. It was wonderful to see families with little kids that were having so much fun with this staff playing with them. My husband and I travelled with my three kids that were seventeen, nineteen and twenty-two. They had the time of their lives with this staff. Especially, (Peaches) he was fantastic. So full of energy and spirit! He made my entire family fall in love with Jamaica over and over again. Every day he had them participating in activities and socializing with them, like they had known each other for years! His water aerobics was the most fun activity I had ever seen, he was able to fill that entire pool with participates! We love to travel as a family and enjoy new places….but I think that we have now found our second home. The Iberostar Rose Hall Suites will definitely be a yearly stop for us. The hardest part of saying good bye to Jamaica, was saying good-bye to our new friends…especially Peaches. Can’t wait to come back!

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 28, 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for the opportunity you have given us by choosing Iberostar for your vacation. As a top brand hotel chain it is a priority of our company to always seek to exceed our valued guest expectations while vacating with us. It pleases us to know that you had a great time here at the Rose Hall Suites Property in Jamaica. Your review motivates us to continue proving our guest with the best vacation experience they could ever get have and for sure this would be of great help to the online community.

We will congratulate the staff on their efforts they made in ensuring that you had an unforgettable experience; in particular Peaches from the entertainment team who you consider to be doing a fantastic job. Once again we appreciate your choice to have us accommodate you on your vacation. We look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hermon, Maine
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 22, 2014

This was a beautiful hotel, the employees were amazing and the food delicious. One deterrent was the locals trying to sell you pot while on the beach but they weren't allowed to come out of the water and Iberostar had security around. There was a mix up with our dinner reservations but all in all a great time.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 24, 2014
Dear Guest,

We appreciate you taking the time to share your review with us on the vacation experience you had at the Iberostar Rose Hall Suites Hotel. It pleases us to know that you had a great time. We will share your review with the staff in general and congratulate them on their efforts in ensuring that you had a great time. As a property we do our best to deter unauthorized persons from selling, but we have minimal control for persons in the water. However as you have mentioned we do have security in place to minimize the inconvenience our guests may encounter during their stay with us. We apologize for this inconvenience

Again we appreciate you choosing our property and we look forward to being given the opportunity to welcoming you back to our property.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2014

travelled march 12-19 with my wife, 3 year old and 6 year old. stayed at rose hall suites. clean, friendly, helpful staff. only 'issue' were all the rocks on the beach close to the ocean, but just walk 50 feet over to rose hall beach and there are no rocks at all when entering beach. everything else was perfect!!!!!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 24, 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing Iberostar for your family vacation. We would like to thank you for the opportunity you have given us by choosing the Rose Hall Suites Property. It pleases us to know that you had a great time while vacating with us and we hope to see you again as we continue to provide our guest with great hospitality service.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Rose Hall
#2 Top resorts Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#2 On the Beach Hotel in Rose Hall
#2 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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