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“Extraordinary Resort!” 5 of 5 stars
Review of Iberostar Rose Hall Suites

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Iberostar Rose Hall Suites
4.0 of 5 Resort (All-Inclusive)   |   Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #2 of 5 Hotels in Rose Hall
Toronto, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
47 helpful votes 47 helpful votes
“Extraordinary Resort!”
5 of 5 stars Reviewed December 28, 2013

I recently stayed at the Iberostar Rose Hall Suites with my family for 9 nights. It was a truly incredible experience.

Check-In

We checked-in at approximately 3:45p.m. There was no line and our room was ready immediately. The lobby is very grand and chic.

Accommodations

We were in Rooms 4423 and 3441, which were both Ocean View Junior Suites. The rooms were very nice, and had all the expected amenities. It is very convenient that each room has a pull-out couch, so a third person can sleep comfortably. The balconies were very large, and had breathtaking views of the pool area and ocean. Also, the 24 hour room service is great. The menu is several pages long and the food is just as good (if not better) as the main buffet.

Dining

The food at the Iberostar was by far the best I have ever had at any all-inclusive resort. In addition to the main buffet, there are 4 specialty restaurants: the steakhouse, Mediterranean, Mexican, and gourmet. In addition, guests at the Suites can also dine at the 2 specialty restaurants at the Iberostar Beach next door, the Japanese and the Cajun. We tried the steakhouse, Mexican, gourmet, and Japanese. They were all absolutely amazing. We especially liked the Japanese and gourmet. Getting reservations was no problem whatsoever. My only complaint is that there was not enough outdoor seating at the main buffet. There was constantly a wait to find a table, and often families of 4 or 5 would have to eat at a table for 2.

Beach & Pools

The pool area is magnificent. In addition to an activity pool and a massive infinity pool with a swim-up bar overlooking the beach, there is a lazy river. I love lazy rivers, and this is one of the reasons why I selected this resort. My only complaint is that the lazy river has no current, so you will most likely end up hardly moving unless someone pushes you. The beach is top notch. The only issue is that it is not particularly long; it takes only about 20 minutes to walk it. Another small complaint (this is getting very nit-picky) is that the ice cream cart at the pool runs out of ice cream usually before noon. This needs to be refilled more often.

Service

In my opinion, the staff at this resort is what made our vacation so remarkable. From the moment we arrived, each and every employee went above and beyond to ensure that we had a great trip. From the maids always giving you a friendly "Good Morning", to the servers greeting you on a first-name basis and extending their hands, it was impossible not to smile. The entertainment staff at the pool and beach were also top notch. They always planned fun activities throughout the day, but they were never at all bothersome or intrusive.

Overall

This was my first time to Jamaica, and it was probably one of the best vacations I have ever had. This resort is simply extraordinary, and each and every staff member truly goes above and beyond to ensure that you have the time of your life. Without a doubt, this is one of the best resorts on the island. I would highly recommend the Iberostar Rose Hall Suites!

Room Tip: In my opinion, Ocean View Junior Suites tend to have the best views.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 3, 2014
Dear guest,

We extend our sincere thanks for spending your vacation with us here at Iberostar and also for your positive review of our hotel shared on Trip Advisor.

It certainly brings us a great deal of satisfaction hearing that you and your family have enjoyed your stay at our hotel and were exceedingly pleased with several aspects of our resort including our rooms, beach, pool, food and entertainment.

With that being said, we have noted your comments regarding the lazy river and the ice cream cart by the pool and will convey them to the respective managers.

In closing, we hope to be able to offer you our hospitality again in the near future and anticipate your return to welcome you.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,902 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (715)
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Madison
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 28, 2013

Just returned from a great week at Iberostar Rose Hall Suites. We were there for the Special Christmas Eve Dinner and was amazed!

Highlights: The main pool is huge, great beach, plenty of chairs by the pool and beach, fantastic food, plenty of variety in dining options, very friendly staff

Drawback: The only drawback we could identify was that there is a strong breeze that is constant this time of year in Montego Bay. Certainly not a fault of Iberostar and not a big deal but the water was tough to snorkel in for younger kids later in the afternoon. But it made tanning very comfortable in the sun!

A special kudos to Fayette from tripguy.com for taking care of every detail for us. Arranging dining choices ahead of time, securing the perfect room for us, and even giving us advice on the smallest of details ahead of time. She took care of everything so we could just enjoy!

Feel free to contact me with questions.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 3, 2014
Dear guest,

Please accept our sincere appreciation on behalf of the management team and staff at Iberostar Rose Hall Suites, for choosing to be valued guests of our exquisite resort. We would also like to extend a special word of thanks for taking the time to write a review for Trip Advisor about your experience at our hotel.

We certainly appreciate your comments about our resort and specifically the beach, the pool, the delicious food and our jovial staff. It gives us a feeling of satisfaction to understand from your feedback that you had a wonderful family vacation with us.

In closing I would like to thank you once more, for choosing Iberostar and we do hope that we will be given the opportunity of hosting you and your family at our resort once more.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna BC Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2013

Took my twin granddaughters on Dec 14th for one week to celebrate their 16th birthday
We all had an Awesome time! The staff as amazing. The food was very good
WE LOVE JaMAICA. ! Make sure you see the shows in the evening. They are well worth it!,

Room Tip: All The rooms have an ocean view
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 3, 2014
Dear guest,

Please allow me to begin by expressing, on behalf of the management and staff at Iberostar, our most genuine appreciations for choosing to celebrate your granddaughters’ birthday at the Iberostar Rose Hall Suites.

It is most thrilling to hear that you were overly pleased the friendliness and warm Jamaican hospitality from all our staff, and the delectable foods available at our restaurants. We look forward to hosting you and your family here once again.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Maine
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 27, 2013

We went in December 40+ for my nieces wedding. It was the best vacation we ever had. What made our vacation aside from the beautiful wedding, was the awesome crew, StingRay, Sweetness, Mo Mo, V.I.P., China, and OMG. We had the best time and they made our vacation amazeballz. We can't wait to come back.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 3, 2014
Dear guest,

On behalf of the management and staff here at the Iberostar Rose Hall Suites, I would like to thank you for choosing Iberostar to spend your vacation and for your benevolent comment posted on Trip Advisor.

We are proud to learn that we were able to provide you and your niece with a beautiful and memorable wedding. We are also delighted to know that our entertainment crew also contributed to your amazing vacation. The aforementioned staff will certainly be commended for doing a wonderful job.

We sincerely look forward to your return to our hotel, and once again, thank you for making it Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 26, 2013 via mobile

What a great resort, Julleth in reservations service was exceptional, checkin was quick and very friendly, the staff at the pool including the folks that had us playing volleyball, and the guest versus staff water polo game was extremely fun. We won, which might have been a first, but they were good sports. The pool bartenders were fun, and fast, and their individual drink specials are great, just ask them. The food was great, and the rooms including the beds are comfortable. It was always cool in the room, and the fridge kept the drinks cool as well. We had a great time and would recommend this hotel. The beach was very good, water was warm. Enjoy your time there!

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 3, 2014
Dear guest,

First of all I would like to thank you for choosing Iberostar to spend your vacation and also for taking the time out to share your comments here on Trip Advisor.

We are truly grateful for you recommending our hotel and we are proud to learn that you enjoyed the food, the drinks, the beaches, pools, activities, rooms and the warm Jamaican hospitality from our staff. Here at the Iberostar Rosehall Suites, we take great pride in offering an exceptional product and are pleased to know that we exceeded your expectations at the moment of truth.
Once again we would like to thank you for choosing Iberostar and we certainly look forward to your next visit with us on our sunny island of Jamaica.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 26, 2013

Pretravel before we even left for Jamaica PR Mgr Toffel Fletcher and Asst Andrew Wright made us feel at home witht their efforts for my family of 10 ages 3 to 75. Swimup bar Christopher and Jules what can I say all Irie Mon. 10 people all want to return because this place is set up for all to enjoy Even if you never meet them you will know who China and Stinger of Star Entertainment are. Ignore the negatives about this place. Clean ? it sparkles from inside and outside. These Jamaicans work loooong hours for your enjoyment and entertainment. FYI you'll always find spoiled brats (adult kinds) where their Mommys and Daddys are not there to get them their everything, anywhere you go!! Far a return here without kids I'd still want to be at the Suites not the Grand this place is alive

Room Tip: 3rd /4th floor great views any room picture is from 3325
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 7, 2014
Dear guest,

We are truly grateful for your comments posted here on Trip Advisor and also for choosing to spend your holiday with us here at the Iberostar Rose Hall Suites. It certainly gives us a feeling of satisfaction upon hearing that you enjoyed your vacation with us and that you were truly pleased with the impeccable service you received throughout your stay. Rest assured we will congratulate the aforementioned persons of their contributions to your ‘Irie’ holiday.

Once again thank you for choosing Iberostar and we anxiously anticipate your return to our hotel.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 26, 2013

My first trip to Jamaica was full of comfort and fun thanks to Iberostar.

The moment you arrive on the premises you’ll appreciate the amusing and affable qualities of the hotel staff. Everyone from the concierge, to housekeeping has pep in their step and aim to improve your mood. They helped me arrange a number of excursions like snorkelling, golfing and cruising the sea on a catamaran. The periodic water aerobics in the pool were a nice break from lethargy when I was able to put down my cocktail—sometimes even when I couldn’t!

My girlfriend and I enjoyed a generously sized suite with a balcony facing the ocean and courtyard. The amenities within the room are ample and more than enough to provide you comfort when you aren’t basking in the sun. Very little else to say about the room given my lack of time spent there.

The various dining halls each featured unique options but nearly all consisted of fruit, fish, rice, vegetables and spices, and overall quality was above average. Try traditional Jamaican cuisine like the peppered pork or green papaya chutney. Room service arrived promptly and was average; don’t expect gourmet dishes to arrive.

If you are a night owl like me you’ll find no shortage of activity as there’s plenty to do after hours whether it be club, lounge or casino.

Will check Iberostar’s availability if I return to Montego Bay!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 3, 2014
Dear guest,

Thank you for your candid review of our hotel posted here on Trip Advisor and also for choosing Iberostar as your vacation destination of choice.

It gives us a feeling of satisfaction to learn that you enjoyed the food, accommodations and amenities provided to you throughout your stay as well as the friendliness of our staff.

We genuinely hope that if you ever return to our beautiful island of Jamaica, that you will again consider Iberostar, as it has been an absolute privilege to have had you stay with us. Again, thank you for choosing Iberostar

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Top resorts Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#2 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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