The Iberostar Rose Hall Suites is a very solid all inclusive resort. I think it should get a 4.5 out of 5 stars. My Wife and I went there for 5 days for a wedding last week. We went with a number of our friends, with some staying at the Rose Hall Suites and some staying at the Rose Hall Beach. This gave us a great opportunity to experience both resorts including the rooms, food, beach, and pool. Everyone from our trip agreed that the additional cost for the Rose Hall Suites over the Rose Hall Beach was well worth the price, the main reason being the better food options, and better room quality & size. As I always do, I will break down this review into 3 sections: The Good, The Bad, and Things to Know/Do.
Bar Staff is Outstanding: Every bartender there is your immediate friend and they do a great job of making any sort of drink you can think up including flaming shots. They often offer you shots and always top off your beers, as well as keep things lively. In one case we had made friends with a couple of the bartenders and one of them followed us to the Discotheque from the main lobby bar just to serve us (as we are pretty good tippers and this was a big group).
Grounds and Amenities Top Notch: The actual resort looks well maintained and has a decent selection of activities and amenities (Ping Pong, Pool Games, A water Polo Pool, a Lazy River(note it is extremely lazy), and a great beach with clean water). Getting a spot around the pool or at the beach was really easy unlike other resorts that I have been. The main lobby is huge and there is plenty of places around the resort to sit, relax and enjoy the great weather. The pool is very near the beach and includes an Infinity edge that overlooks the beach (great for catching the last rays of sunlight in the afternoon).
Discotheque is pretty Amazing: The disco is located between the Rose Hall Suites and the Rose Hall Grand, pretty far away from all of the rooms. It is smaller version of a large disco you would find in Acapulco or Miami, and I have been told it is the best bar/disco of all of the resorts. We went a couple of nights and it was packed every time we went. One night they had great American music (90s Rap/Rock, including This is How we Do it by Montel Jordan a personal favorite) the next night they played more Jamaican music.
Mostly High Quality Rooms with small issues: The rooms were overall very nicely put together with a lot of sq. ft. and were nicely decorated. Every room pretty much has a view of the Ocean due to the U shape of the building, so don't pay up for the Ocean view rooms. Building 4 seemed to be the best building, compared to building 3. Some of our friends that stayed in building 3 had issues with their rooms including some mold and smells. Also for some reason the phone handsets for multiple rooms smelled like feet. The rooms varied in there ability to be either really cold or not cold enough, we got a room that was a chilly 25 Celsius.
Wifi Issues: The WIFI is free but you need a password to access it. And getting a working password is like pulling teeth from the front desk. Multiple times they “Ran out of passwords”, which seemed crazy to just about every guest. They really need to fix this WIFI password system if they want a 5 star review.
Restaurant Reservation System was Terrible: They employ an very restrictive restaurant reservation system, in which they restrict the number of “open” tables to a very small amount. When you actually get into one of the restaurants they are always half full, which is likely just a way to force you to eat at the buffet. Getting a reservation for the day of is unheard of, you need to get your reservations ASAP when you get there. Also don't be a jerk and get a reservation then not go, your ruining it for the rest of us.
Food Quality (Other than the French Restaurant) was just ok: The buffet food quality is average for this type of all-inclusive resort. Lots of the same stuff over and over, and you get really sick of the buffet. We ate at the Mexican restaurant the second night and it was about on par with the buffet. The Lobster was good, but you only got a half of Lobster instead of a hole one. The last night we eat at the French restaurant (Called Gourmet Restaurant) and it was actually really good. The steaks were well cooked, the appetizers were good, and the presentation was great. If I could do it all over I would have gone to the French Restaurant every night. We were not able to go to the Steakhouse during our stay but multiple people said it was on par with the French Restaurant. Room Service quality was poor and it took forever (over an hour in some cases).
Nightly Entertainment was almost non-existent: Other than a Beach Party on Saturday night I don’t think they had any shows worth watching, although I think they had a comedy show one night. At night your best bet is the Disco, or the Sports bar at the Beach Resort which you have access to.
Things to Know/Do:
Always tip but keep it small: You don’t have to tip any more then $1 for drinks and a couple of bucks for everything else, but always have tip money on you. The service deserves it and it makes everyone better. You can change money at the front desk to get more dollar bills.
Go to the Disco: It will blow your mind.
Don’t go to the Mexican Restaurant unless its 2am: For some reason they open the Mexican restaurant from 1am to 6am for late night eats (might only be on weekends). It’s awesome when you are hammered.
Get your Dinner Reservations early.
Eat at the Buffet in between the Suites and the Beach: There is an open air Buffet that is for guests of the Suites located on the beach walkway between the Suites and the Beach. Much better food then the Buffet near the lobby, and a better view.
If you lose your towel card/towel, just wait around by the towel shack and steal a towel (or try to distract the lady and grab one) then give it back to them and get a towel card. They try to make you pay $10 if you lose a towel or someone takes yours. Which is crazy.
- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Hotel
- Iberostar Rose Hall Suites Jamaica - Montego Bay
- Reservation Options:
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