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“Not what I would call 5 Star” 2 of 5 stars
Review of Iberostar Rose Hall Suites

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Iberostar Rose Hall Suites
4.0 of 5 Resort (All-Inclusive)   |   Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #2 of 5 Hotels in Rose Hall
Richmond, Virginia
1 review
3 helpful votes 3 helpful votes
“Not what I would call 5 Star”
2 of 5 stars Reviewed July 2, 2013

Upon arrival I was impressed by the grand hall and the speediness of getting us to our room, however as the week progressed, more and more things made the resort less appeasing. To begin, room service takes way too long (1.5 hour), and the food is left over from the buffet (not to mention the things available for order are slim). The maids seem to almost make it a point to clean your room at the most inconvenient times (e.g. 20 minutes before a rehearsal dinner), and they don't actually get to your room until 16:00-17:30. Continuing on, the staff fail to inform you that if you want to eat at any restaurant other than the buffet, you need to make reservations prior to dinner and when you actually get to the restaurant, its empty for the near hour you're there. There are no places to just walk up to right out off the beach or pool and grab a snack (other than the specific days they have for a "beach bbq"), you have to be dressed with shoes, shirt, and not dripping. The restaurants that aren't buffet style have very limited menus and almost none of them have vegetarian friendly menus. There are free water sports you can do, however everyone expects a tip and they don't tell you anything about it, you have to ask around, no signs or mention whatsoever. I have been to the Bahamas for less money and got way more out of the trip as compared to this resort. I recommend trying somewhere else. Yes the appeal for "all-inclusive suites" is there, but you do not get your moneys worth. The only good thing about this resort are the quality of the rooms, but who goes to the Caribbean to sit in a room?

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 5, 2013
Dear guest,

Let me begin by thanking you for making Iberostar your vacation hotel of choice and for taking the timeout to share your review of your recent stay with us.

We are thrilled to know that you were impressed with our lobby and the speediness of our check in process, we are, however, truly distraught to understand that you were not satisfied with other aspects of your stay with us. We would like to indicate that the room service food is not left over food from the buffet, but is food that is freshly prepared from our room service kitchen, and are done to order. As well we have a 45 minute delivery time. We do apologize if your order took too long as this is not our typical standard of operation. In addition we would also like to point out that all of our restaurants have vegetarian menus available, once informed of your vegetarian request, our chefs are more than willing to accommodate in fulfilling your request. Please accept our apology if this was not offered to you.

In all our welcome packages, all of our guests receive a map of the property as well as an information booklet that provides information on the services, activities as well as amenities that are available to our valued guests.

We do hope that we will be given yet another opportunity to prove to you our dedication to customer satisfaction and look forward to your next trip to Iberostar.


Quality Manager - Iberostar Jamaica
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Fl.
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 2, 2013

The hotel is a pretty good caribbean Resort, but leave note that the service is not the quality of the hotel, The entreteinment Staff and Restaurant Staff are really good and professional, but the service on the front Desk and customer service are quite rude, the food is standard, just that it should have more variety especially in different days, and they need more flexibility on Restaurants reservation , We have hard time to make early reservation ( beacause we have two kids) and we realize that the restaurants were almost empty, the selection of wines from the hotel included in the "all incluse "are not the best quality, especially for people who drink wine, one night I had a glass of wine in the theater that he was bitter sense , Rooms are fairly good and clean, it's a shame that the attitude of some employees of the hotel is not the most profecional.I hope my review can help improve service
Thank you

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 4, 2013
Dear guest,

We are truly grateful to have had you spend your special holiday here at the Iberostar Rose Hall Suites and also for sharing your experience here on Trip Advisor for other travellers to see.

It thrills us to know that you enjoyed your stay, but we are truly saddened to understand that you were not pleased with the attitude of some staff. We sincerely regret any discomfort you may have experienced as a result of this. Here at the Iberostar Rosehall suites we take great pride in offering superior service, and where there is a deviation of our standards, we appreciate knowing so that we can fix them.

In closing we do hope that despite the service glitches, that you will once again consider Iberostar when planning your next vacation. Thank you for making it Iberostar.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, New York
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 2, 2013

Just got back from our first, but hopefully not last, trip to MoBay. This was my family group reunion with 18 people from 14 months to 80 years old. An unbelievable experience was had by all and I would like to share it with you.

Although rooms were not ready when we arrived at 2pm, check in was fast and efficient and the "dirty banana" was a great welcome. After eating lunch at the buffet, our rooms were ready.

ROOMS - Although we requested pool view/high floor, the hotel was apparently booked so we were on the ground and first level but on the pool side. The "floors" are confusing initially. The ground level is 0 floor, second level is the first floor, third level is the second floor (and lobby entrance) etc. That took a while to get used to. The building closest to Ruby's restaurant and the Beach hotel side is bldg. 3 (we were in that side) and the building closest to the Grand is building 4. On the pool view side in bldg. 3, the rooms with the higher number are nearer the beach and lower nearer the lobby. so 30 is nearest the beach facing the pool, then 31 and a few others face beach and then 40's and up face Aunt Ruby's and Beach hotel with those higher numbers (like 55) closer to lobby again. Rooms were spacious but on the dark side - could definitely use brighter lights. Careful of the step down to the sitting area. Mirrors could be placed better - even after a week I was still going to the tv over the dresser to do my hair and makeup lol. Bathroom amenities should also include conditioner though. This is probably the first resort that we have been to that did not supply it and of course I did not pack it this time around!

FOOD/DRINKS - Definitely a variety of restaurants. Since we were a relatively large group I was concerned about seating arrangements. Thanks to ANDREW WRIGHT, we had our 4 pre booked nights with seating at one long table. THANK YOU!! Our other nights and breakfasts (thank you ROSE ANN our waitress) went equally well with seating. Loved the Calabash food and our waitress LESLEY ANN who also waited on us some mornings! Maria Bonita's (Mexican) a la carte appetizers were really good - entrée menu was a bit repetitive esp since there was no lobster - but our waiter GODFREY was amazing. He went out of his way to help make a birthday dinner very special. We requested to have him again the second time we ate there. We also ate at Ruby's steak house -mmmm good and the Japanese which was good and fun as usual. However, some of the staff there were a bit rude throughout dinner and then rushed us at the end so the next group could be seated. Definitely understand that others are eating after us, however there is a polite way to ask to please finish dessert and leave. I have to admit though, this is the ONLY time during the entire week that that occurred. Perhaps it was because it was not the suites - ALL the staff at the suites were ALWAYS extremely cordial, friendly, polite and helpful. Our beach waitress LACY was absolutely terrific everyday - remembering what we all were drinking and never left us thirsty even when she was working the entire beach by herself! What a terrific, warm individual! When LACY wasn't bringing us drinks at the beach, CHRIS was making sure we were not empty handed at the swim up bar! He too knew what our favorites were but always was ready to make something special!

ENTERTAINMENT/ACTIVITIES - Even when not running an activity or performing on stage the STAR crew was exceptional - not only in skill - but their personalities were outstanding! I have to admit we have been at many all inclusives in the Caribbean and we never interact with the entertainers at all and never take part in their "cheesy/touristy" activities and shows. WELL let me tell you that this group was so much fun to be around - they truly made you feel welcome because you could tell they loved their "job" of dealing with the guests not only with their scheduled activities but even on a personal level. Many days one or more of them sat with us, even ate with us and talked about their lives and their island at OUR request. Our family group especially connected with MO-MO, SWEETNESS, CHINA and OMG. We will really NEVER forget them and all the fun we had with them. STING RAE did a great job hosting most of the programs. The nightly shows (9:30) were entertaining. We personally especially liked the ones that the STAR PLAYERS were in. What great dancers they all are and MO MO is also phenomonal gymnast. All their energy was never ending but his level was especially remarkable.
The SNORKELING was awesome - one of the best right off shore snorkeling spots next to Grand Cayman. Many varieties of fish in the rock area inside the roped area. The rocks are located between the Suites and Aunt Ruby's Restaurant. You can either swim along the buoyed ropes from in front of infinity pool toward Aunt Ruby's or walk the beach and enter the water before Ruby's - almost in line with the end of the Suites building by the grass side. There are also plenty of kayaks for guests use and quite a few small wind catamarans. NO jet skis or banana boats available on the property though.
There is a small casino with your normal slot machines as well as multi game slots with poker, black jack, keno etc. The "younger set" enjoyed the disco which is open from 11pm to 3pm every night. They especially enjoyed Friday night when the Star Players joined them after work.

Not only the rooms, but the entire property was very clean. There were always people working around the property.

I guess you can tell I would highly recommend this hotel to all age groups. This trip proved to us how beautiful the people of the beautiful island of Jamaica are. If I missed anything that you want to know just ask!! I hope I remembered everyone that needed to be personally named. Thank you all for a memorable family reunion and hopefully we can return to your wonderful resort again.

Room Tip: Building 4 is on Grand Side and 3 is on Beach side. Ground level is "0" floor, second leve...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 4, 2013
Dear guest,

On behalf of the Management and staff here at Iberostar Rose Hall Suites, I would like to take this opportunity to express our sincere gratitude for choosing to spend your holiday with us and also for taking the time out of your busy schedule to share with other travellers here on Trip Advisor your view of your recent stay with us. We certainly appreciate the time spent on detailing your stay and as a result recommend our property.

We are pleased to know that you enjoyed the rooms, food, drinks, shows and various amenities throughout your stay and we will be certain to inform the aforementioned staff of their contribution to your wonderful holiday. We are certain this will be a motivating tool for them to know that as a result of their dedication to service quality we were able to have satisfied guests.

Regarding the conditioner, in our bathrooms as a part of the amenities our shampoo and conditioner are a two in one product. We have, however, taken note of your suggestion and will take this into consideration

It has been a pleasure having you vacation here at the Iberostar Rose Hall Suites, and we look forward to serving you and your family once more.

Quality Manager - Iberostar Jamaica
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New Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 30, 2013

Just returned last night from Iberostar Suites. I spent this vacation with my two adult daughters and two granddaughters. We had the best time, and never laughed so much. Kudos to some people (Cassandra from the pool bar, Sting Rae, Sweetness, and Happy Feet (Star Friends) They are the best and make your vacation memorable. They all work very hard and I will definitely return again. Unfortunately I will never book my hotel transfer with Tourwise. They were supposed to pick me up at 115 p.m. to return to airport, and did not pick me up until 145 p.m.and that was because the bell hop called them. I was told by some staff that they are always late. This is no reflection on the hotel. But business is business.Get it together Tourwise and change that sign in your van. (Tips are appreciated, not customary)

Room Tip: Room numbers are very confusing. It takes a couple of days to figure it out.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 4, 2013
Dear guest,

First of all let me thank you for choosing the Iberostar Rose Hall Suites as your hotel of choice once again and also for sharing your Iberostar experience here on Trip Advisor.
It pleases us greatly to know that you had such a wonderful time on your second stay here and that you enjoyed the company of our staff who made your vacation a memorable one. Sting Rae, Sweetness, Happy Feet and Cassandra are indeed hard workers and will be congratulated on a job well done.

We are truly thrilled to have had you vacation with us and we sincerely look forward to your next trip to Iberostar.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altoona, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

Just got back and could not wait to write this review. Have experienced many resorts and the Suites are at the top of the list for all-inclusive experiences. From the time that the attendants greeted us upon our arrival, to the last handshake as we left, it was nothing but exceptional service from a first rate staff. When we did have a question or issue, it was addressed in a timely fashion and always with an apology if we were inconvenienced.
The STAR crew was vibrant and enthusiastic. They encouraged participation, but were not pushy in any way. There energy is contagious and there showmanship is great. Don't miss the 9:30 shows.
Restaurants were very good. Pamper yourself with the Gourmet. Mediteranean was also very good. We had no difficulty scheduling. The buffet was enjoyable each time we ate there. Staff was courteous and open to your requests. Food selections covered full gamut. The Ruby area near the beach offers a quaint, relaxing lunch option when at the beach.
The rooms were magnificent. Ask for a third or fourth floor room to maximize the views from ocean view suites.Overall a great experience.

Room Tip: Stay on third or fourth floor to stay above the hustle and to maximize the view
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 4, 2013
Dear guest,

We are honored to have had you here with us as there were many other hotels you could have stayed at, but you decided on Iberostar and for that we are grateful. Your kind comments on Trip Advisor are also greatly appreciated.

Your heartfelt comments certainly motivate us to continue improving our standards as we aim to raise the bar of complete client satisfaction to another level, surpassing all expectations.
We cannot exaggerate how pleased we are to hear that you enjoyed the food, rooms, shows and our energetic and professional staff while you were here with us.

Once again it has been a privilege hosting you at the Iberostar Rose Hall Suites, and we do hope that when considering your next vacation, that Iberostar will be foremost in your thoughts. Thanks for making it Iberostar.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey City, New Jersey
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 27, 2013

My boyfriend and I stayed at this resort for our birthdays in February. The trip was a gift, so we didn't have to pay for it, but if we did, I would've felt like it was a waste of money. Here's why:

- Rooms and bathrooms could be cleaner. The bathrooms came with a stand up shower and a jacuzzi tub. The stand up shower was incredibly small, dark, and had no shelves for toiletries. The tub had paint splatter all over it. Also, there was mold in the shower.

- The one full length mirror in the room was behind a door that led to the bedroom quarters of the suite, so, if one person was using the mirror, they were completely separated from the other because you have to close the door to the bedroom to see the mirror.

- They do not allow you to eat near the pool.

- They don't play much music by the pool. Maybe an hour, tops, each day, and the rest of the time it's quiet. When I go to Jamaica, I expect to hear some reggae and party!

- Food was average at best. The "Japanese Hibachi" restaurant shouldn't even be considered Japanese. It tasted nothing like traditional hibachi and they didn't even have teriyaki sauce. Like, c'mon!

- Alcoholic drinks were watered down.

- When we requested another room we were told that all the rooms were booked.

- My sister booked us a couple's massage before we went on the trip and was told that a card would be on our pillow when we arrived in the room. That never happened AND no one at the resort ever informed us that there was a massage purchased for us. When I spoke to my sister during the trip, she asked if we got the massage and my answer was "what massage?"

All in all, it was an average trip for the amount of money they charge.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 5, 2013
Dear guest,

Let me begin by thanking you for choosing Iberostar Rose Hall Suites to spend your vacation and for posting your comments here on Trip Advisor. We are saddened to hear that you were not fully satisfied with your recent stay with us and will be sure to pass your comments to the respective manager.

We truly regret to know that you are not pleased with our policy of not allowing food by the pool; but this is a hygiene and safety reason and we truly regret any discomfort you may have experienced as a result of this. As it pertains to poolside entertainment, music is played throughout the day at the pool. Our Starfriends are on the pool deck from 10am doing various activities with music and after a short break during which music is played, continues with the daily program until 5pm. We also have a Jamaican Beach party every Saturday night at 9.

With regards to your massage we regret hearing that you did not receive this service, however had we been aware of this complaint while you were here we would have certainly rectified the situation. We are certainly apologetic for you not receiving this service while you were here as we are certain you would have enjoyed it.

It was our pleasure hosting you here at Iberostar, and despite these challenges you had we do hope that we will be given the opportunity of hosting you at our hotel once more.

Quality Manager - Iberostar Jamaica
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St. Louis
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 26, 2013

All-in-all we (me, wife, boys 6 & 10) really enjoyed our trip to this resort. Having stayed at mega resorts, i.e. in Riviera Maya and Punta Cana, we were at first taken aback by the smaller size of the Suites. However, in hindsight, we believe it to be a positive in that you get to know the staff and fellow vacationers much better and that naturally added to the whole experience.

We arrived early afternoon and dealt with Andre (sp?) at the front desk. He was very cordial and professional and when we asked for a ‘good room with a nice view’, he said he would see what he could do. Since we arrived before our room was ready we headed to the buffet for lunch….more on the food later. After eating we went back to see Andre and he personally led us to our room to check on it. The cleaning crew was just finishing up so he led us back to the lobby for us to retrieve our luggage. The room (4315) had a nice view of the pool and the ocean in the distance; point being is that Andre did good and his level of service was excellent!

I’ll get the cons out of the way first – our biggest disappointment was primarily with the beach and ocean. I’m sure due in large part to the resorts location geographically speaking. We learned it’s a man-made beach and the sand is coarse with rocks mixed in, especially at the water’s edge. As for the ocean and its color, it reminded me more of the Atlantic on the Eastern seaboard. Guess I’ve been spoiled by other beaches throughout the Caribbean and Gulf Coast. My only other con was that the weather didn’t fully cooperate and the wind on the beach, whipping the sand all about, made spending time there almost unbearable half the trip….no controlling Mother Nature though!

We found the resort to be very well maintained, as others have posted, with crews constantly cleaning. Back to the room…Room was nice with plenty of room for the 4 of us. We used the sofa sleeper so with the 2 doubles, the 3 beds total allowed us to spread out. The cleaning crew did a good job daily and only on occasion did we have to call down to the front desk for more wash cloths or more waters for the mini-fridge; all of which were brought promptly. The evening turndown service and hauling away of towels from getting cleaned up in the evening was a nice touch too.

The pool area and grounds were great, all nicely laid out and ez to get around. While the crowds ebbed and flowed throughout the week, we never had any issues getting loungers at the pool or beach. Additionally I liked how they had the main pool with its cool negative edge and a separate one with a volleyball net and basketball hoop. The covered area with ping pong (table tennis) tables, a dart board, and foosball table was enjoyable and close to the pool so we could keep an eye on the boys when needed. Can’t leave out mentioning the lazy river which, was really, really lazy but that just meant the boys had to ‘work’ to get around it! No worries Mon!

Food – I will say that for an all-inclusive, the resort really excelled here. We found the food at the buffet for breakfast, lunch, and dinner had a nice daily variety. No point in nit-picking here, the quality was solid, there were plenty of options, and they did a decent job of flavoring the food all-in-all. As for the restaurants, we ate at the Japanese, Steak House, Mediterranean, and Gourmet. We really enjoyed the Mediterranean and Gourmet with their variety of fish and meat dishes, and some desserts you didn’t find in the buffet. Our biggest disappointment was at the Steak House! We read and heard so many good things but our experience was anything but. Of the 4 of us, 3 ordered the tenderloin and all 3 were tough and chewy. One family we hung out with had a similar experience while another family had an enjoyable one – go figure.

Lastly, the Star Friends and certain staff members are what made this trip worth every penny! The Star Friends (shout out to MoMo, VIP, Happy Feet, Sweetness, China, Cleo, and Twitter – who I since read didn’t get offered a position boo-hoo) were AWESOME! They were absolutely fantastic in keeping the adults and kids busy and entertained! These folks were just so much fun to hang and play around with. They did their organized events but weren’t pushy if you didn’t want to join in, and they also hung out and played pick-up games of sand soccer, ping pong, whatever….We hung out with MoMo, VIP and Sweetness the most and really got to know them, even at a personal level; and what an enjoyable experience it was. The nightly entertainment was pretty hokey and you can read about that in other posts but when you hang out with new found friends and the occasional evening when the Star Friends also hung out with all of us, every evening was a good time and entertaining! I can’t go without mentioning O’Neil & Shannee (great servers, really friendly!), Ishalee (sp? – pool bar by the ice cream stand; super nice and friendly), and Roderick (great pool bartender who learns your name the first time and makes an awesome drink – the Roderick Special!).

One final note – many thanks to Jennifer (jennifer@tripguy.com) with TripGuy (www.tripguy.com). Given the plethora of options out there Jennifer dutifully noted our vacation criteria and worked with us diligently to plan our vacation. She was always quick to respond and had great follow-thru! Thanks Jennifer, looking forward to planning our next vacation with you! YEA MON!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 17, 2013
Dear guest,

On behalf of all the managers and team members allow us to express our most sincere appreciations for choosing Iberostar once more for your family vacation. We know there are myriads of other hotels you could have stayed at, but you chose to return to our chain of hotels and spend your special vacation here with us. We also would like to thank you for sharing your generous and detailed comments with other travellers here on Trip Advisor; we are certain your comments and commendations will be appreciated.

Your kind words are well received and they will certainly motivate our team knowing that through their efforts you were satisfied with our rooms, food, drinks, infinity pool, beach, entertainment events and most significantly the excellent service delivered by them. The aforementioned staff will be applauded for a job well done. We have also taken note of your observation at the Aunt Ruby’s Steakhouse restaurant and will be sure to pass your comments along to the respective department manager.

We were thrilled to have you stay with us and we do hope we will be able to offer you our hospitality again in the near future; we would consider it an honor to again serve you at Iberostar Rose Hall Suites.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#2 On the Beach Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#2 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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