One sentence to sum this place up. The best family holiday we have ever had! An imposing looking hotel we were instantly made to feel welcome and relaxed by a smooth check in and a round of drinks while we admired the cavernous lobby. The room was lovely exactly what we asked for, spacious with 2 doubles and a bed sofa, great views of the beach and pools. Bathroom was lovely huge tub, shower pressure a bit weak but passable. Worried about no wifi in room but soon had it set up by plugging a mini router into the ethernet socket a great tip from a previous reviewer, many thanks!
Had heard negative comments about booking a la carte restaurants, it was a bit of a hassle but just booked for each week in advance had no trouble getting reservations. The main buffet restaurant was excellent a huge choice of quality food, eating outside a couple of nights was nice.
Most restaurants were buffet starters, waiter mains but there was enough variety to make going to them worthwhile. All were great, ribeye in the Aunt Ruby,steak restaurant was huge, it is cooked in its fat to retain flavour but this just slices off no problem. The Calabash gourmet restaurant was lovely and the Japanese next door was great fun.
We ate lunch every day in the Aunt Ruby restaurant the food and variety was wonderful and the view over the beach was stunning, lingered too long here with a bottle of rose on many an occasion! Bar service everywhere was great the pool waitresses were wonderful, guys in the lobby bar and theatre were great, kids loved the swim up pool bar. A dollar or two tip per round meant you never went thirsty.
Was not sure what to expect from the Star Friends I didn't want to be pushed into silly games but I still wanted fun. I needn't have worried they got the balance just right they were great, seem to work 24/7 and were fantastic with the kids, my 7 year old daughter fell in love with Happy Feet after about 5 minutes. The shows they put on in the evening were great too (they have these about 3 or 4 nights a week other nights it is just games).
Kids club was good, my daughter went there a few times and the mini water park next door was judged good fun.
Pools and facilities were lovely everything was immaculate, lazy river was very lazy but as there was no lifeguard here it made sense. You had to be up before 7 to get a good sunlounger but as I took a morning walk at abut 6.30 this was not a problem definitely the best time of the day so peaceful and the sun not too strong.
Take your own snorkelling kit and a waterproof camera there is a reef out at sea but the hotel have placed rocks in the sea about 10m out and these are teeming with fish. You can hire snorkelling kit for free but it is less hassle to have your own.
All in all we had a great time the hotel is fantastic and the Jamaicans that work there really made it special. All I saw were smiles for the two weeks we were there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 26, 2013
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We would like to thank you for the time invested in sharing your kind remarks about your recent stay at the Iberostar Rose Hall Suites and also for considering Iberostar as your holiday getaway location. It was our pleasure to have had you and your family here for two weeks
It fills us with satisfaction to know that we were able to provide you with a fun filled vacation and that you were pleased with the amenities, food, kids club, pools and our friendly and courteous staff. We are also delighted to know that your daughter gave us a passing grade for the kids club; we will pass it on to the manager to advise the ladies of the kids club and Happy Feet.
Regarding the lifeguards we do assign them for all our pools and beach areas to monitor their respective posts, but we will bring your concern to the respective manager for his attention.
Having experienced and enjoyed the Iberostar service, we are confident that you will plan a return trip to our resort, until then we anxiously await your arrival.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.