This is another repeat trip for us and after excellent experiences in the past, we urged others to travel here as well. We had a group of 10 traveling to celebrate some momentous occasions. Overall, our trip was excellent due to the Jamaican staff ensuring once again our stay was enjoyable. However, some other staff members (management/Celine Ferran) weren't as accommodating and downright confrontational with us. Our group spent well over $25,000 for this trip and had we known we'd have to face confrontation and adversity, we would have stayed home or vacationed elsewhere. Had we let our first day experience with Ms. Ferran affect our vacation and the Jamaican staff weren't as excellent as they normally are, our rating for this experience would be far less. Thank God for the Jamaican staff who I might add are underpaid and not appreciated. To Management, It would be beneficial to your customers, past and future, if your management/pr staff were trained on effective customer relations.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay