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“Overdue review” 5 of 5 stars
Review of Iberostar Rose Hall Suites

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Iberostar Rose Hall Suites
4.0 of 5 Resort (All-Inclusive)   |   Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #2 of 5 hotels in Rose Hall
Chesterton, Indiana
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Overdue review”
5 of 5 stars Reviewed June 21, 2013

It's been 4 years since we spent a lovely week here. Discussed winter vacation (2014) plans with husband. He said why go anywhere other than a return trip to Iberostar Rose Hall Suites? After all, it was a perfect vacation. Why experiment with other all-inclusives? So that's where we will be headed for a winter vacay. I can hardly wait. I hope it will be as wonderful as we both remember it was in November 2009...(I had to choose a date from given selection so 7/2012 is not when we were here!)

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, June 26, 2013
Dear guest,

We are thrilled to know that you had a lovely time while here with us and that after four years the memories are still fresh. It is such a delight to know that you our valued repeat guest have already booked your return trip for yet another vacation here at the Iberostar Rose Hall Suites.

You have our most sincere gratitude for sharing your comments to the online community here on Trip Advisor.

We await your return visit to our hotel to welcome you back home and to serve you once more.

Quality Manager - Iberostar Jamaica
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (576)
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birmingham
Top Contributor
84 reviews 84 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
205 helpful votes 205 helpful votes
5 of 5 stars Reviewed June 21, 2013

One sentence to sum this place up. The best family holiday we have ever had! An imposing looking hotel we were instantly made to feel welcome and relaxed by a smooth check in and a round of drinks while we admired the cavernous lobby. The room was lovely exactly what we asked for, spacious with 2 doubles and a bed sofa, great views of the beach and pools. Bathroom was lovely huge tub, shower pressure a bit weak but passable. Worried about no wifi in room but soon had it set up by plugging a mini router into the ethernet socket a great tip from a previous reviewer, many thanks!

Had heard negative comments about booking a la carte restaurants, it was a bit of a hassle but just booked for each week in advance had no trouble getting reservations. The main buffet restaurant was excellent a huge choice of quality food, eating outside a couple of nights was nice.
Most restaurants were buffet starters, waiter mains but there was enough variety to make going to them worthwhile. All were great, ribeye in the Aunt Ruby,steak restaurant was huge, it is cooked in its fat to retain flavour but this just slices off no problem. The Calabash gourmet restaurant was lovely and the Japanese next door was great fun.

We ate lunch every day in the Aunt Ruby restaurant the food and variety was wonderful and the view over the beach was stunning, lingered too long here with a bottle of rose on many an occasion! Bar service everywhere was great the pool waitresses were wonderful, guys in the lobby bar and theatre were great, kids loved the swim up pool bar. A dollar or two tip per round meant you never went thirsty.

Was not sure what to expect from the Star Friends I didn't want to be pushed into silly games but I still wanted fun. I needn't have worried they got the balance just right they were great, seem to work 24/7 and were fantastic with the kids, my 7 year old daughter fell in love with Happy Feet after about 5 minutes. The shows they put on in the evening were great too (they have these about 3 or 4 nights a week other nights it is just games).

Kids club was good, my daughter went there a few times and the mini water park next door was judged good fun.

Pools and facilities were lovely everything was immaculate, lazy river was very lazy but as there was no lifeguard here it made sense. You had to be up before 7 to get a good sunlounger but as I took a morning walk at abut 6.30 this was not a problem definitely the best time of the day so peaceful and the sun not too strong.

Take your own snorkelling kit and a waterproof camera there is a reef out at sea but the hotel have placed rocks in the sea about 10m out and these are teeming with fish. You can hire snorkelling kit for free but it is less hassle to have your own.

All in all we had a great time the hotel is fantastic and the Jamaicans that work there really made it special. All I saw were smiles for the two weeks we were there.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, June 26, 2013
Dear guest,

We would like to thank you for the time invested in sharing your kind remarks about your recent stay at the Iberostar Rose Hall Suites and also for considering Iberostar as your holiday getaway location. It was our pleasure to have had you and your family here for two weeks

It fills us with satisfaction to know that we were able to provide you with a fun filled vacation and that you were pleased with the amenities, food, kids club, pools and our friendly and courteous staff. We are also delighted to know that your daughter gave us a passing grade for the kids club; we will pass it on to the manager to advise the ladies of the kids club and Happy Feet.

Regarding the lifeguards we do assign them for all our pools and beach areas to monitor their respective posts, but we will bring your concern to the respective manager for his attention.

Having experienced and enjoyed the Iberostar service, we are confident that you will plan a return trip to our resort, until then we anxiously await your arrival.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london uk
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 20, 2013

Just got back today from another AMAZING trip to IRHS. Mo Mo and Happy Feet we Love you guys. Sting Rae pleasure as always, Sonja reference our conversation I am serious you know. Amazing weather and setting as always and ofcourse tears when saying goodbye. We consider ourselves as part of the Iberostar family and to come back and nothing has changed was Brilliant. Will we come back Ofcourse we will are we sorry to have come home you bet ya. Thank you all so much for the effort and time you put into making our return trip another happy memory. To Hilton the gardener thank you for the morning chats and to Cassandra at the pool bar for keeping us well watered and for always having a smile.
Thanks again to Sonja and her team and we look forward to seeing you all again. Oh yeah mon we will be back. Irie. one and all xx Bev and John.

Room Tip: e mail the hotel if you want an ocean view and they will do everythin possible to accomodate you. Fa...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, June 30, 2013
Dear guest,

On behalf of the management and particularly the General Manager, I would like to take this opportunity to express our sincere gratitude to you for spending yet another special holiday with us at the Iberostar Rose Hall Suites and also for sharing your review of your stay with us here on Trip Advisor. We are proud to know that we were able to contribute towards making it another memorable vacation for you and we earnestly look forward to seeing you in the near future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 19, 2013

First time ever we agree we will come BACK to the same all inclusive. Everything about it was convenient: facilities, beach, food, location, attractions. Had to argue a bit to get a proper room - careful if you book through a wholesale site, but eventually managed to get an upgrade and a room that fit our criteria.
Loved it and will return!

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, June 22, 2013
Dear guest,

It pleases us greatly to know that you had a wonderful time while on holiday with us and that our facilities, services and amenities lived up to your expectations. The management and staff at the Iberostar would like to express our sincere gratitude for spending your vacation with us and we eagerly anticipate your next trip to Iberostar.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norristown, Pennsylvania, USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2013

My husband and I were at the Suites June 13th – 17th. The hotel grounds are very nice. The room was great! Our AC ran really well and there was no odor in the room like I had read on other reviews. The bathroom is super spacious! Although the view was beautiful from the balcony, I had to stand to see it. The cement pillars they used to design the balcony completely block the view when you are sitting. That was a big disappoint for me. The staff is very friendly and make you feel like you’re on vacation, with the exception of the front desk staff. The front desk is the first experience you have when checking in that it should be a bit more welcoming. The gym was really nice with plenty of workout options. I would say that there are two groups of people that this hotel is primarily comprised of; families and wedding parties or those looking to ‘live it up’ a bit. There is loud music playing outside during the day and several activities put together by the staff. I wouldn’t suggest this hotel for those looking to relax, unwind, and just enjoy the beach. The beach water was nice and warm but the color was green from the seaweed growing so close to the shore. We had been told by staff that the manmade reef was ‘amazing’ but what we saw were boulders and some fish. It was not impressive for those looking to snorkel. The liquor selection was good, however the wine selection was awful. I’m a wine drinker and although the menu for all inclusive included Chardonnay, Pinot, etc. the only option available at every bar was white or red, and it isn’t good. You can buy a better selection but that rates for what you get are not worth it.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, June 30, 2013
Dear guest,

We would like to thank you for the opportunity you have given us by choosing to stay at the Iberostar Rose Hall Suites, and also for taking the time from your busy schedule to share with other travellers here on Trip Advisor your view of your stay at our resort.

It pleases us to know that you enjoyed the room, beach, gym and our friendly staff. Your feedback is invaluable to us and we have taken note of your recommendations. With regards to the wine available at the bars, we would like to point out that while Chardonnay is one of the inclusive wines available at the bars, the Pinot is not, but is available at an extra cost. We truly regret any inconveniences you may have experienced as a result of this.

Once again, thank you for your valued feedback and for having chosen to vacation at IBEROSTAR. We look forward to your next visit so we may extend to you, our usual warm welcome.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
4 of 5 stars Reviewed June 18, 2013

It is a very beautiful hotel with an excellent staff. The bartenders (Ricky & G-Roy) main lobby are cool and know what they are doing. My wife & I enjoyed our stay. The only complaint we had was the food could have been better and the night entertainment wasn't great....except for the "Tutti Friutti" show. Tour-wise Tours is who we used to get around. We would return to this hotel and hope the restaurants get a bigger selection of food.

Room Tip: Rooms on the 1st floor have a mildew smell.....
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, June 21, 2013
Dear guest,

We would like to extend to you, our sincere gratitude from the management and staff at Iberostar Rose Hall Suites, for giving us the opportunity of hosting you at our resort. In addition we would also like to thank you for contributing your comments on your recent stay with us here on Trip Advisor.

We are thrilled to know that this was a good start for your first trip to Jamaica and we are pleased that you enjoyed several aspects of our resort including our beautiful hotel, excellent staff and entertainment. With that being said, we have taken note of your comments and will be certain to make the respective managers aware of them.

Once again I would like to thank you for choosing Iberostar, and we look forward to your future visit.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 18, 2013

We stayed at the Iberostar Suites in Montego Bay and had a great time. The food was execellent. We were able to request a crib for our 11 month old. The restaurants all had high chairs. the staff was always friendly with activities everyday for kids/families. the beach was amazing..long and clean. There were bon fires at night that made the place seem even more magical. We have been to Jamaica before but not Montego bay so we were glad we had a good expereince. I liked being really close to the airport when travelling with a child. the only thing was that since its so humid everywhere the rooms had a little bit of a cool damp feeling. Maybe the company should look into dehumidifiers to make the rooms a little more comfortable as the AC does not get rid of the dampness in the air.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, June 21, 2013
Dear guest,

Let me begin by conveying our utmost gratitude to you for choosing Iberostar as your vacation hotel and also for posting your review of your stay with us here on Trip Advisor.

It gives us a feeling of satisfaction upon hearing that you had a great trip and that you appreciated the accommodation of our staff and the family oriented aspect of our resort that made it all the more relaxing for you. We are also pleased to know that you loved the food, beaches and various night activities that made your stay magical.

Your feedback is invaluable to us and we have taken note of your suggestion and will certainly direct them to the respective manager.

With your previous stay with us ending on such a good note, please consider Iberostar when planning your next vacation as we eagerly await your return visit.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Iberostar Rose Hall Suites

Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Luxury Hotel in Rose Hall
#2 Top resorts Hotel in Rose Hall
#2 On the Beach Hotel in Rose Hall
#2 Family Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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