Positive remarks: great hotel, very luxurious, spacious suites with good bed, large bath room, fresh linnen and towels every day, good food, very friendly, helpful staff, marvellous clean and sandy beach, entertainment team was very active but did not press anyone in participating. The hotel has a good evening entertainment program with lots of music – reggae on Wednesday evening. The special restaurants were pleasant with good food. We appreciated the steakhouse and the Japanese most. The hotel seems to be a wonderful spot for young people to have their weddings.
Negative: although the customer relations department told me that they agree with the people that come in groups (like for the weddings) to behave and not make too much noise in the open spaces at hours that most people sleep, there was so much noise at night (after 1:00AM) that we decided to close the doors to the balcony. Some guests decided at those hours that it was a good idea to have long discussions and express their views with loud voices and laughter. One night at 3:00AM one guest shouted from the garden area to all "to wake up". Other guests had long loud discussions in the corridors after midnight. It seems that the hotel management does not know how to control their guests/parties, nor do they instruct their security staff how to control those situations.
If you really want to enjoy your vacation, because you were tired of work and needed to relax only, I would certainly not recommend this hotel! I hope that the management will also be positive towards guests who want to relax only.
Internet access is free in the hotel lobby, but very slow