I just returned from a week long vacation at the Iberostar Rose Hall Suites with my soon-to-be 4 year old son. We loved it! The resort is family friendly yet still appeals to the adult population. There were plenty of children during our week-long stay; yet the resort never felt "over run" with kids. I am definitely considering an Iberostar property for our next vacation!
The property was very nice. The grounds were always clean and well maintained. The beach areas was absolutely wonderful. Although the resort seemed to be full, the beach never felt crowded. Most people hung out at one of the pools. Beach chairs were spaced apart nicely to provide some level of privacy. All beach chairs were stationed with a palm tree for shade which was very nice. We were always able to find chairs at just about any time of the day. We did not have to get up at the crack of dawn to get a spot. The stretch of beach where the Suites are located is definitely nicer than the Beach resort property. The Suites beach is expansive, with plenty of space for the kiddos to make sand castles without being too close to the water. We walked down to the Beach resort area. That stretch of beach was much smaller and seemed very crowded.
The staff was very friendly and helpful. The front desk staff, bell hops, restaurant staff...all very attentive and efficient. Check out was a tad long due to only one staffer on duty early in the am but that was certainly not a deal breaker for me. There were always staffers walking the beach if you wanted to order beverages.
The rooms were indeed what you would expect from a 5 star resort. Rooms were very spacious with a recessed seating area leading to a rather large balcony. We stayed on the 4th floor and had a partial ocean view. Very comfortable King sized beds with plenty of fluffy pillows. The bathrooms were very clean and well appointed. Large jacuzzi tub, separate shower stall with a rain shower head. The minbar was a nice amenity. I agree with another reviewer that snacks would have been a nice add. The cleaning staff did a fantastic job cleaning our room. Our room was typically cleaned by 10 or 11am each day. Floors were washed daily; towels refreshed. Nightly turndown service was a nice touch as well to replenish any supplies used after daily room service was completed.
The kiddie water park is amazing! My son had the time of his life! I was surprised that more children did not use the park. On most days, my son was one of a few kids at the park. The slides are designed so that your descent stops at the bottom of the slide; providing a fun yet safe time for the kiddos that can't swim. There is a lifeguard and security guard on duty at all times at the water park. They were both she very attentive; monitoring the safety of the children.
The two areas of improvement I can recommend are (1) buffet restaurants and (2) wi fi access. Since I traveled with a 4 year old, we spent time at the buffet restaurants. We never tried the restaurants that required reservations. The food was good and there was a solid variety. However, for a 5 start resort, the presentation and selection was not what I expected. Aunt Ruby's beach buffet was just ok for lunch. We ate there just about every day. In general, the food was tasty. Meats were tender and well seasoned. The fish was actually very good. However, the presentation was mediocre. The other buffet downstairs from the main lobby was better but still not great. The fresh fruit selection, desserts...all were just "ok". I was expecting something a bit more grand.
The lobby wi-fi was very, very slow. It would have been nice to have wi-fi in the rooms.
In all, this was a great resort and would absolutely recommend this property!
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay