We have previously stayed at the IRHS, and we will stay there again. They are very accommodating and kind and provide superior service and accommodations. My husband and I were traveling for our anniversary in January, and we wanted the room we stayed in during our last visit. I emailed several people with the request (reservations, concierge, main guest services, etc). Not only was every attempt made to accommodate us, I received a response from every department I emailed, within hours. As a frequent traveler to Jamaica and the Caribbean, this is rare and was GREATLY APPRECIATED.
We did not end up getting the room we requested, as it was occupied (which they warned me would happen in the response emails). BUT, they went a step above and beyond, upgraded our room to an Ocean Front at no charge. They also had a fruit platter, a bottle of rum, and t-shirts waiting for us in our room, along with a welcome back letter. It was very nice to know that return guests are so appreciated at Iberostar.
A few things we noticed were different since our last visit:
-The Star Friends were much less in-your-face. Not that we ever had problems, but they seem to keep their distance more, not always trying to get you to come do things, even when you are sleeping on the beach.
-There seemed to be less activities around the pool.
-The ocean front room was VERY musty smelling. I thought it was coming from the air-conditioning, but we spent very little time in the room with the AC on. Once the door was opened for awhile, it seemed to help. Now, it is the tropics and I expect some mustiness, but this was abnormal, considering every other time we have stayed at IRHS we have thought it was surprisingly unmusty smelling.
Things that Iberostar could improve on:
-Shuttles to and from the airport.
-More included recreational activities (Couples has a free catamaran ride, etc…)
-Alcohol availability. Other resorts have wet-bars in the room and more drink stations/beach bars.
-Wifi in the rooms. There is internet access in the rooms, but bring your laptop and Ethernet cords because you have to connect to get online. If you are like me and haul your iPad everywhere, there is free Wifi in the lobby.
But this should by no means be taken as anything other than me loving Iberostar. I have stayed several other places, and this is by far one of the best.
-Their staff is top notch
-It is very clean and the grounds are amazing. The buildings are kept up very well.
-It is quiet in your room. The rooms have an entry, a hall, then another entry into the suite. With 2 doors, the noise from the hall is cut down, and the rooms are pretty sound-proof. This is a plus, at a large resort especially.
-There are food options available at all times of the day.
-The beach is tremendous and it sits on a guarded, private beach. So if any of you are used to the “vendors” and salesmen that walk up and down the beach in Negril or other beaches in MB, it is not like that at this resort.
-The bartenders get to know you and put extra effort into cheerfully conversing with guests.
-The wellness spa is still amazing, although it went co-ed and the “womens’ half always had something broken or malfunctioning. Still nice though, and I have not stayed at another place with these amenities.
A couple of notes:
-This hotel is about ½ hour away from the airport, outside of the main area of Montego Bay. It is not one the main strip in MB, like where the Riu or Sandals are.
-It is WINDY in MB. We spend time all over Jamaica, and MB is SOOOOOOOO windy compared to Negril or Port Antonio. Not cool wind, but surprising if you are unprepared.
-This complex is HUGE. Be prepared to walk
-ask for the Appleton rum in your drinks, They use Clarandon if you don't specify,
-Go into MB and eat at the Pork Pit. BEST JERK IN MB! It’s like the 3-dives of MB….
-If you would like the name and number of a trust-worthy, amazing cab driver, please message me and I will provide his info.
It was a great trip, and we love Montego Bay. Iberostar made every attempt to make our tip happy, comfortable, and memorable. We like to travel around, but we will defiantly be making a trip back to MB and Iberostar Rose Hall Suites!