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“Excellent For Kids” 4 of 5 stars
Review of Iberostar Rose Hall Suites

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Iberostar Rose Hall Suites
4.0 of 5 Resort (All-Inclusive)   |   Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica   |  
Hotel amenities
Ranked #2 of 5 hotels in Rose Hall
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Excellent For Kids”
4 of 5 stars Reviewed March 15, 2013

The Iberostar property is about 20 mins from the airport so the transfer is quick. If you have purchased a return transfer within your travel package, I would suggest taking a cab instead. It's US$35, readily available, and you won't have to be prepared to leave the property way too early so you can be delivered to the airport 3 hours prior to your plane's departure. There are no activities at the airport that will keep a child occupied for 3 hours.

Waterpark, Kids Club, Lazy River, Kids Pool Activities and Kids nightly disco are excellent for the kids. The Beaches property is more cost friendly (and does not offer access to the Waterpark/Lazy River and Kids Club) but the Suites property offers more for kids. The one pool at the Beaches property also does not have a good shallow end for kids to play in. If you have a family, the Suites property is a no-brainer.

Rooms are all suites so they are roomy. Be sure to close your balcony door all the way to activate the air conditioning. On especially humid days, condensation does build up on the the tiled floors so be careful. Tiny ants have a way of gaining entrance into your suite. This seems to be a common problem so just ask maintenance to come and the issue will become non very quickly. Bring some extra clothes/toys for the Housekeeping ladies. They have families too. Cosmetics are also appreciated.

Daily buffet is very good. The Chefs will try to accomodate as best as possible if you have special requests or have a favourite from a previous day as the options do change. Breakfast is great with the omelette bar and the variety of juices and smoothies. Speciality restaurants include Japanese, Mediterranean, SteakHouse, Mexican, and Gourmet. All are ok but surprisingly I found the Mexican to offer the most variety and tasted the best. Don't expect triple A prime beef at the steakhouse.

Beach service for drinks is excellent with servers coming by frequently. Create your own drink as there are so many mixes/fruit juices, etc. available. The bartenders at the swim up bar can make whatever you ask.

The beach is a combination of soft sand and fine shells. The water is beautiful but be mindful of the debris and cloudiness of the sea after a rainfall or storm out at sea. It takes a few days for the beach and water to clear. In the meantime, you will have to evade the endless vegetation and seaweed that seem to follow you wherever you are in the water.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 1, 2013
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to express our gratitude for choosing the Iberostar Rose Hall Suites and for also taking the time out to share us and the rest of the online community your experience at our hotel. It strengthens our determination to know that we have contributed in giving you a memorable experience.

We are indeed pleased to know that you and your family have enjoyed our resort to the fullest and that you were pleased with the facilities that we have to offer such as the our luxurious and spacious suites, our warm and welcoming beach and our exquisite restaurants and buffet. It is also please to know that you have found the resort to well carter for kids such as the fun filled Lucy’s Kids club, our relaxing lazy river and our most recent addition the kids’ water.

We truly appreciate your kinds comment as it depicts the hard work our staff does to provide the level of service that you expect from us. Once again, thank you for making it Iberostar and we will be more than happy to offer to hospitality to you once more.

Quality Manager - Iberostar Jamaica
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (527)
Date | Rating
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English first
hartford, ct
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 15, 2013

Gorgeous resort with great rooms, surprisingly good food, a nice beach, and an awesome infinity pool. The people there are incredibly nice and they really go out of their way to make you happy. It is a bit difficult to get pool/beach chairs but that is pretty typical at all-inclusives. The spa is fantastic and the entertaining is pretty good.

We swam with dolphins and went parasailing which were both great experiences. We would have done more excursions except that the ride to the dolphins both made us nauseous as the Jamaican roads and drivers are pretty extreme. If there is a negative to the resort (and your mileage may vary) it is that the star friends, while great at what they do, are a bit obnoxious at times. It's pretty obvious what guests would like to be doing activities and which guests would simply like to relax. I can understand poolside, but if I'm on the beach trying to chill, why would you accost people who are obviously trying to get away from the pool scene? But the star friends, and it's probably their job to do so, can be pretty persistent in trying to get you to do activities even when you say no. Also, I was pretty offended that they had a drinking contest poolside where the lead "friend" was wearing assless chaps and encouraging the drinking participant's children to cheer on their parents as they drank. Don't get me wrong, I partied quite a bit, after all it's Jamaica, but it just seemed to be bad taste, let alone what amounted to some pretty hideous parenting.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 1, 2013
Dear Guest,
On behalf of all the hotel staff, and particularly the manager, we would like to thank you for choosing Iberostar Rose Hall Suites hotel for your vacation. We really appreciate you taking the time out to leave your feedback on the experience you had at our hotel and is delighted to know that you enjoyed your vacation. Also we regret to know that you had an issue with our Entertainment Programmed on the pool area and the way it was operated. We will take into consideration your concern and see how best we can improve the entertainment operations when seeking participants. We look forward to seeing you again at our hotel.


Quality Manager - Iberostar Jamaica
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Gatineau, Quebec, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 15, 2013

This was our second time at this hotel. We found the quality of the food and service were worth the price. My sister and her husband did find that there was a strong humidity smell in their room but my husband and I did not have this issue in our room.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 21, 2013
Dear Guest,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for choosing Iberostar Rose Hall Suites hotel once again for your vacation. Thank you for taking the time out to share with us your experience, I’m sure our future customers will find this helpful. We are delighted to know that you had a tremendous vacation and looking forward to see you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2013

1st class hotel, very clean and tidy. room was spacious, mini bar excellent, bed comfortable.
Restaurants were all excellent, staff were very friendly and couldnt do enough for you especilly at the poolbar and servers arnd the pool. pool did get a little busy late afternoon and pool bar noisey. Entertainment team were brilliant worked such long hours.
Would definately reccomend this hotel

Room Tip: ask for pool view as much better and higher floor
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 21, 2013
Dear Guest,

We would like to thank you for choosing to share with other travelers the experience you had at Iberostar Rose Hall Suites Hotel. We are pleased that you had a wonderful vacation. I’m sure this review will be of great help to our upcoming customers and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2013

This review is a bit late, but I wanted to definitely rate my experience. I got married at the beach hotel May 27, 2012. I had a party of about 50 people. Iberostar was great because it allowed everyone to meet their price point. 1st, the Suites side of the hotel - the reason I liked Iberostar is because we are more boutique kind of people and you feel as though you are at a boutique hotel. When you stay at the suites, you can use the facilities at both hotels. The food was good and the staff was great, the rooms were nicely appointed. Start booking restaurants as soon as you arrive, otherwise, you may not get what you want. You do have to ask many questions to understand the rules of booking restaurant reservations. Least favorite restaurant was the Jambalaya at the beach hotel. The habachi restaurant overall was good because it was so many of us and we were happy to be accommodated. All of the restaurants were great at the Suites side of the hotel. The suites have a kiddie area that is perfect for families. The beach and pool at both hotels were great for a Jamaican beach. The BBQ's at both hotels were great! The rooms at the Beach hotel were comfortable, no complaints. Travel with snacks for your room, hard to find grub late at night. We put together goodie bags for our guests and everyone raved because of the candy and chips we brought for them. I felt safe except at the straw market. Put your money in many different pockets. Back to the hotel. The spa at the Suites was very professional and nice as well. The nightclub at the Suites was fun. You can go to the nightclub no matter which hotel you choose. The bar vibe at the Beach hotel was more fun. The trip was a blend of family and friends. By the way, the wedding at the Beach hotel was awesome. The Steakhouse at the Beach was very good as well. Everyone would like for us to plan a honeymoon celebration weekend with the same group.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 21, 2013
Dear Guest,
We would like to thank you for taking the time to share with us the experience you’ve had at the Iberostar Rose Hall Suites & Beach Properties. We do appreciate you choosing our company chain to have such a memorable occasion (Your Wedding). We always seek to ensure that the grounds of our hotel property is always kept in a very clean and presentable state creating an environment that will have you feeling comfortable. We are delighted to have provided you with an outstanding holiday experience. We look forward to seeing you again while the unforgettable holiday experience lingers in your thoughts.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wantagh, New York, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 14, 2013

Had a wonderful time a week ago at the Iberostar Rose Hall Suites with my girlfriend. The only downside was that the weather was not great, but I still got enough sun. Despite the spotty weather, the hotel staff is second to none. You'll have a hard time finding service that isn't above average or better, much much better. The whole staff really made me feel welcome and we were truly sad to say goodbye to them. The resort is beautiful and kept in pristine condition. There was always plenty to do and I really enjoyed the night activities. The Shows were always entertaining. I absolutely loved the food. The buffets always delivered and the speciality restaurants were among some of the best I've ever eaten at.

It was just my girlfriend and I and it is a great place for a young couple to go to, however this place seems like a homerun if you have children. They have a lot geared towards children of all ages and the young kids seemed to love the Star Friends.

I know that if you intend to really "see" a foreign country staying at a resort is not the best way to go about doing it, but all things considered I felt like I did experience a fair amount of Jamaican culture through the interactions with the staff along with some of the excursions that are easy to book through the various agencies that are in the lobby.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 21, 2013
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to be our valued guest at the Iberostar Rose hall Suites. We would like to thank you for taking the time to share with us and the rest of the online community your experience at our hotel. We are extremely proud to hear that you have had a memorable experience despite the weather condition during your time spent with us. We look forward to seeing you at our hotel once again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greeley, Colorado
Senior Contributor
21 reviews 21 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 14, 2013

Although this is one of Iberostar's smaller resorts you still get the quality and service you expect. I love the Jamaican people. They are friendly and caring and on the resort they strive to get to know you. The decor and rooms were great. The food in the buffet was really good. I wasn't overly impressed with the specialty restaurants but you could always go to the buffet and find top notch service and food. The entertainment staff went out of their way to create a fun environment. We loved the beach and the fact that we could snorkel around the 3 rock groupings. I highly recommend this resort.

Room Tip: I recommend you stay on any floor except the ground floor. No view from the ground floor.
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 21, 2013
Dear Guest

On behalf of all the hotel staff, and particularly the manager we would like to thank you for choosing to be our valued guest at the Iberostar Rose hall Suites. We would like to also take this opportunity to thank you for taking the time out to write such a wonderful review of your experience with us. A review of your caliber fills with such delight to know that we are offer the quality service that is expected from us even though our magnitude is much smaller from other Iberostars’. It is much satisfying to know that you have enjoyed the service that we have to offer such the specialty restaurants which you found it to be “top notch” and our hard working entertainment staff.

We are extremely proud to hear that to hear that we have contributed to our guests' happiness. It has been truly a pleasure to have served and we are confident that we will be seeing you in the near future.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Iberostar Rose Hall Suites

Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Hotel
Iberostar Rose Hall Suites Jamaica - Montego Bay
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 On the Beach Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#2 Top resorts Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
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