We returned from our 1 week vacation on February 26th. We had a few minor problems which I will get to but overall a great time at a well kept, clean resort. We have traveled a lot and to many different all-inclusive's, we were happy with the way this property was maintained and laid out. The pool is located right by the beach so if you want to hang out by the pool for crazy games you could still enjoy the view of the sea. We were traveling with a group of 8; 5 adults and 3 kids ages 11, 8 and 5. All of us enjoyed the food and entertainment. The entertainment crew was wonderful, my 5 year old was so attached to "Sweetness" that he was crying the last night he got to see him. Sweetness and Happy Feet both came to the lobby in the morning and said goodbye, super sweet. As for people asking for tips that others mentioned that was not the case at all; we did tip some of our favorites however never felt pressured to do so. I do not know the names of the amazing bar/restaurant staff and for that I feel bad because they should also get recognition for making our trip wonderful. In addition to Sweetness and Happy Feet being wonderful we also loved Crazy Kenny, he always knew how to handle himself and keep things moving and fun! The crazy games by the pool and water aerobics in the ocean were a blast and a fun way to get people up and moving during the day. We were also always able to find a chair by the pool or beach. We enjoyed all of the shows, yes some of it was repetitive but always fun relaxing. Listening to the Jamaican music and watching them dance is entertaining; wish I could move like that:) This is not a trip to Broadway (which I have done) so I was not expecting a Broadway production.
As for the things we didn't like; they did not have our joining room available for us upon check-in we had to wait 2 additional days to get it and go through the inconvenience of moving. This would not have been a huge deal however we explained when we booked that these rooms were to be occupied by the Grandma and Grandpa, Mom and 3 kids. This made it much more challenging that Mom could not be by 1 of the children at night. We were also very disappointed that the hot tub was a cold tub, we were told they keep it that way because it is a family resort, really??? I have been to many family resorts and never had a cold tub. The "manager" at the front desk was less than accomodating and did not want to hear our comments. Again, overall it was an amazing trip and would go back just would like to see a few improvements as mentioned above. The entertainment staff and restaurant/bar staff seems to work so hard to make everyone happy it would be nice if the front desk management did the same.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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On behalf of the staff and Management team at the Iberostar Rose hall suites we would like to extend our appreciation to you for choosing the Iberostar Rose hall Suites to spend your vacation. It is a cause of satisfaction to know that we have contributed in giving you a wonderful Jamaican experience here at our resort.
We sincerely appreciate your comment of the experience you had with us as this is a validation that we are delivering the level of service that is expected from Iberostar. We will definitely congratulate the staff from the Bars and Restaurant for the hard work they have done. Definitely a special job well done will be extended to MoMo, Krazy Kenny, Happy Feet and most definitely Sweetness. We would like to apologize to you for any inconvenience that you experience during your vacation and as the Front desk tries their endeavor best facilitate all our clients’ requests. Regarding the hot tub I will like to apologize to for the miscommunication but none of our outside pools are heated.
Once again thank you for choosing the Iberostar and we will be more than happy to extend our services to and your family.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.