It ALWAYS “blows my mind” at the range of reviews that come from staying at the same resort. DO YOUR HOMEWORK, people!!! And some people will NEVER be satisfied. With that said……..Here’s my honest review:
My parents treated all 16 family members ranging in age from 1 to 81 to celebrate their 60th wedding anniversary from December 28, 2012 to January 4, 2013. We flew into Montego Bay without issue and breezed thru customs/immigrations in no time. JTL had an air conditioned van ready and waiting for us. We were the only ones on it so we headed straight for the resort.
Upon arrival we were greeted with many smiles, welcomes and delicious frozen drinks. Since we were checking 16 people in to 7 rooms it took a little time. Half the rooms were ready and half were not. The BIGGEST DISAPPOINTMENT came when we were told that the OCEANFRONT rooms that we had booked 6 months ago and paid for were NOT AVAILABLE!! (Really?? I can’t understand WHY hotels overbook and oversell. And my husband and I were three times “repeat” customers~ two of which were GRAND hotel stays.)
Anyhow, the next day my exhausted parents and my husband and I each got our oceanfront rooms. We were compensated $50.00 each with resort credit. (Nice, but we just wanted the rooms we paid for.) Finally, on day two we all were settled. We had a few other “glitches” during the week~ keys didn’t work and needed to be reprogrammed, light bulbs burned out (some replaced/some not,) ran out of certain foods/drinks, etc. but not enough to make our stay bad.
The food was wonderful!!!!! The restaurants offered a liking for everyone. (We did have a few tough steaks.) But overall, we were all satisfied food wise!! There were two memorable dinner moments~ NEW YEAR’S EVE dinner at the buffet was EXCEPTIONAL!!!!! We were greeted by the staff and directed to cocktails and hors d'oeuvres. Each stop along the way offered a different type/kind of drink/cocktail and delicious tasty treats. The set up was INCREDIBLE!!!! And the decorations and lights were PERFECT for the occasion!! The 2013 ice sculpture was really neat too.
Inside, the food was displayed and presented BEAUTIFULLY and TASTEFULLY!!
There was a HUGE Christmas tree made of shrimp~ enough to feed a bazillion!!! There were many sculpted watermelons displaying art and HAPPY NEW YEAR and one with 2013. Even the bread was baked in a 2013 shape. The buffet offered tenderloin, lobster, fish, turkey, chicken and much more. It truly was SPECTACULAR!!!!
The other moment was celebrating my parents’ 60th anniversary. I contacted the “wait staff” prior to our dinner at the gourmet restaurant and they agreed to decorate the tables with the 60th anniversary decorations that I had brought. They did a superb job!! My parents were “blown away” at how festive it looked~ and all for them!!!! The food that evening was terrific as well.
I won’t go into detail on all of the other restaurants as many of the other reviewers have hit it “spot on!!” They’re GREAT and service was wonderful!!
The rooms were very clean and spacious. The maid service and turn down occurred daily, the refrigerator was stocked with any extras as asked. We always brought Bailey’s and Rum Crème back to our room each evening so we could enjoy it in our morning coffee out on the balcony. The oceanfront balcony was HUGE!!!! It sure made a nice place to view the New Year’s Eve fireworks. They were AWESOME!!!!
This brings me to the wonderful New Year’s Eve beach party and fireworks. There was ever-flowing liquor, wine and beer. Each person got a party bag filled with streamers, blowers, masks, hats, toys, etc. It was a GREAT, festive idea. There was a jamming Jamaican band that played well into the night. There was a huge screen T.V. set up so you could see the countdown and the ball drop. And the SPECTACULAR fireworks went off at midnight. This was one of the coolest moments in my life……..so far!!!!
The beach is nice. It doesn’t compare to Negril (IMO) and is much more course as it is man-made. It serves its purpose. The water was clear, turquoise blue. I love seeing my painted toe nails in neck deep water!!! Snorkeling was fun as was kayaking, sailing and parasailing. It sure was a FUN week. We didn’t do a whole lot of “night life.”
The bars and bartenders were AWESOME!! Most remembered your name AND what you drank. AMAZING!!! The entertainment staff was very upbeat, perky and spunky!!
We played volleyball, soccer and horseshoes too!!! Lots to do!!!
The lazy river pool was a fun diversion. The main pool with the swim up bar was the place to “chill!!” The activity pool was a nice change of scenery too. DON’T MISS the SPA POOL!!!!! The pirate ship for kids is a neat addition to the resort.
The property is gorgeous. The plants and flowers are beautiful and there is someone always clipping, cutting, sweeping, scrubbing, buffing and polishing everything.
And a HUGE thanks to Loreto Lazo for allowing us to make reservations for my parent’s 60th anniversary celebration in advance. I did not personally meet her but I truly appreciate her willingness to work with me.
We had a GREAT week at IRHS!!!! Please take a moment and look at the photos of the exceptional work during NYE!!!! Again, it was an INCREDIBLE celebration all week long!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
On behalf of all the staff and particularly the General Manager of Iberostar Rose Hall Suites, we would like to thank you for the opportunity you have given us by choosing our resort to spend something as special as your parent’s 60th wedding anniversary. We would also like to express our sincere gratitude to you for the time you taken to share with us and fellow travelers, your opinion of your stay at Iberostar.
Having said that, we are truly thrilled to understand from your kind comments that we have not only been successful in providing you and your family with a memorable experience, but you were also very pleased several aspects of our resort including our cleanliness, suites, food, beach , pools and most importantly, the excellent service delivered by our staff. We will certainly inform all the respective department managers and especially Loreto about their contributions to making your holiday special as this will undoubtedly motivate them to continue improving.
On the other hand, we would like to apologize for any inconvenience you may have encountered with regards to your room category when checking in, but are also thankful that we were able to rectify the issue in a timely manner and furthermore, that this did not affect the overall quality of your stay with us. In closing, we again thank you for choosing Iberostar and we sincerely look forward to serving you again in the near future.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.