I have frequently researched vacations on trip advisors but have not bee very good about writing reviews on the back end. There were a few points that really made our vacation that I felt the need to share.
I, like most of you, had read all of the recent reviews on iberostar suites. Overall I would say that it was better than the reviews give it credit for and better than we expected.
I'll start by saying that we were there over Christmas break and while the hotel was full, it never felt crowded. The chairs at the beach and pool were crowded but we were always able to find a free chair. And we frequently bounce back and forth during the day. I will say that we were in room 5035, which I believes a grand hotel room. I was a nice clean room with a terrific ocean front, large balcony. The balcony had a couch and two-person swing outside which was really nice.
The food was better than I thought it would be including both the specialty restaurants and we well as the buffets.
Suggestion #1: The pools were mice and I will say that i was happy to have taken the suggestion of another poster and bought wetsuits for the kids. The ocean and pool were cold at first. If the sun was out, it was way get used to the water. However, if it was overcast of even a cloud blocking the sun, it was cold. The wet suits were a good purchase for $50 a piece.
Suggestions #2: there are some large rocks out by the ropes I between the suites and beaches hotel. There were some really colorful fish including so,e lion fish. Plus it is only about 30 feet off shore and I cold stud - easier with the kids.
Suggestion #3: when booking your excursions, ask what the cruise ship schedule is. We booked through Real Tours Jamaica and they were great. They suggested to us to take the tours on the two days that there were no cruise ships in town. That was a great idea. We did the falls hike and while we were not alone, the parking lot was on 25% full. I can't imagine if the parking lot was full. We also did the tubing excursion with the falls and had the river to ourselves. The tubing was fun but I wouldn't do it unless as an add on to falls tour. We also did the bamboo rafting tour another day and that was great. We had the whole river to ourselves. Neko was our guide. If you plan ahead, I would definitely ask for him.
The only other point I would make is that that staff is great. We have been to a lot of places in different countries and the staff at Iberostar is right up there at the top. Not sure how any review could say other wise. Everyone was extremely friendly. The lifeguard walking on the beach stopped talk for 20 minutes, the gardener was quick to say merry Christmas with a smile and the Star Friends really know how to do their job.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 10, 2013
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On behalf of all the staff and particularly the General Manager of Iberostar Rose Hall Suites, we would like to thank you for the opportunity you have given us by choosingto be valued guests of our lovely resort. We would also like to say thank you for taking the time to write a review for TripAdvisor about how your holiday went at our hotel.
With that being said, it certainly gives us a great deal of satisfaction understanding from your gracious comments that you not only had a memorable experience at our resort, but were also very satisfied with several aspects of our resort including our easy access to pool and beach loungers, plush suites, delicious food and last but not least, the friendly hospitality of our staff.
I would also like to point out that our pools are not heated and therefore, during winter months, such as the time when you visited, the pool may in fact feel a bit colder than in the summer months. We are however glad that that you were able to bring wet suits and nonetheless enjoyed our amazing Infinity pool. We are also extremely happy to hear that you were able to find the time to experience some excursions outside of the resort and moreover, it is delight knowing that you enjoyed them.
We genuinely hope that if ever returning to our beautiful island of Jamaica, you will again consider Iberostar, as we would consider it an absolute privilege to serve you again at our hotel. Again, thank you for choosing Iberostar.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.