This was my first time out of the US & ever at an All-Inclusive Resort. After being overwhelmed with so many options in the Caribbean, something about the Rose Hall Suites seemed PERFECT & I was right. We arrived at the hotel around 1pm & our room was ready so we were able to go right up. Thank you to the resort for providing the literature at check-in. Very helpful in determining when each restaurant serves, what the attire is, & the hours of operation.
We stayed for our honeymoon from June 24th-July1st. We have a 17 month old that was back in Ohio/WV so we were very concerned in how we would be in communication. Wifi is FREE in the lobby (sit close to the lobby bar for best connection).. just get the log-in information at the front desk. Also, there are international calling cards that you can purchase around the corner from the front desk near the pay phones. It was worth the $20 for 20 minutes to chat every couple of days to our parents & daughter. Thank you for that service!
I can't say enough about how wonderful the STAFF are at the suites. The batteries to our lock died mid-way through the week & we were locked out. The front desk was so helpful in getting that fixed for us & it was done IMMEDIATELY. Garth & Waylon were so nice & entertaining at the pool-bar. Between the pool bartenders (swim-up bar, and wait staff that walk around) and the Star Friends, they are incredible. It is was so hot on some days & they are there bright & early until the place shuts down. There are so helpful, friendly and most importantly, HAPPY! It really rubs off on the guests & is appreciated.
The Star Friends (Mo-Mo, Happy Feet, VIP, OMG, Sting Ray, & Zena).. YOU MADE OUR VACATION! Your energy & positive attitudes are contagious. We looked forward to your dancing, water aerobics, crazy games, & evening activities EVERY DAY. I am still trying to figure out when they take a break or sleep for that matter. Thank you for constantly keeping us informed of the days activities, as well. Each of you make the suites what they are.. fun, fun, fun! We LOVED the Beach Boys night & the beach party blew our vacation out of the water. Sting Ray was constantly reminding everyone that they are on vacation & not to let anyone get you down. No worries, mon! Thank you all for your amazing personalities.
I think the breakfast buffet was my favorite part of every day. UNBELIEVABLE! The lunch buffet was great... we LOVED the build-you-own nachos option. We had room service twice, the dinner buffet, Mexican, Japanese, & Aunt Ruby's Steakhouse twice. We made our reservations on our second day (Monday). The first available day for Japanese was Friday so I suggest booking that RIGHT AWAY. The rest were very easy. We got into Mexican that night. Our last night (Saturday) we did not have a reservation so we booked the steakhouse again because we enjoyed it so much (USE BUG SPRAY BEFORE YOU GO). We got bug bites so bad the first time we went. The bug spray really helped the second time around. I wish I remembered who our waiter was our last night at Aunt Ruby's. He was GREAT! And Japanese was a BLAST! So much food & it was DELICIOUS!
We also did a day trip to Dunn's River Falls. I highly recommend. I also didn't realize until we were there, but the hotel offers complimentary shuttle service to the Shoppes at Rose Hall which are just 7 minutes away. We spent 1 hour there to get some souvenirs for our trip. I recommend that trip as well. The shuttle leaves every one on the hour from 10am-6pm daily. That was a nice touch.
The resort is also extraorinarly clean. I swore every day that they NEVER stop cleaning. From the maintenance workers raking up sea weed on the beach, to pool treatments, to landscaping, to buffing the lobby floors. Everything was outstanding & made the hotel look top notch at ALL times. Maid service was great, as well. I agree with another person who said there is no consistency with their schedule but there were very friendly & helpful when needed & did an outstanding job daily.
You do not need to show up early morning for a seat. Whether we shows up at 8am, 11pm, or 3pm to the pool, we were ALWAYS able to find a seat (at the beach too). There are ample sunny & shady spots at the pool and on the beach. That was a great touch. You will never find yourself without a drink because someone is always just around the corner asking if you need anything (order the Jamaican Smile.. YUM!). There were no merchants in boats in the water as I had previously read (they are on the other side of the pier at the east end of the beach beyond the Beaches Resort. That was a relief as you were able to just get in the peaceful water & RELAX!
I highly recommend the evening programming in the theater/on the beach. We didn't do it the first couple of nights but we did every night the second half of our stay. The entertainers do a great job. Beach Boys' night & the beach party were my favorite (again, where bug spray for the beach party).
Thank you Iberostar Rose Hall Suites. Every one of you are a great example of the amazing hospitality of the Jamaican people. I have already recommended several people to the island & to the resort. I would & will suggest it to everyone we know. Jamaica is an unbelievable island & we truly enjoyed our honeymoon. We hope to come back a few years when our daughter is a little older. The kiddie pool looked GREAT (we were jealous that we couldn't get in). The resort caters to EVERYONE (kids, adults, couples, families, weddings). There is something for everyone. No worries, mon! One love<3 THANK YOU IBEROSTAR!!!!!
(If you have your balcony door open.. TURN OFF THE A/C!! The floors will get slippery. Thank you for indicating this in the literature, Iberostar :) )
Higher floors have a better view of the beach. The closer your room is to the ocean the further you...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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On behalf of the hotel manager and all the staff at Iberostar Rose Hall Suites we would like to thank you for choosing to stay at our hotel for this very special occasion. In addition, we sincerely appreciate you taking the time to write a review for Tripadvisor about your wonderful experience with our resort.
We are extremely proud to understand from your comments that you not only felt like a star while with us but that you will also recommend our lovely resort to others. Furthermore, it was a delight to learn of your satisfaction with several aspects of our resort including our internet service, food, pool, beach, entertainment and most importantly our staff. We will make it our duty to congratulate all the persons mentioned above for their contribution to making your holiday special during your stay.
We hope to be able to offer you our hospitality again in the near future at any of our hotels and as such look forwarding to your return.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.