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“Loved it for the day!” 4 of 5 stars
Review of Hilton Rose Hall Resort & Spa

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Hilton Rose Hall Resort & Spa
4.0 of 5 Hotel   |   Rose Hall Rd, Rose Hall, Montego Bay 000000, Jamaica   |  
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$209 (USD)
Ranked #3 of 5 Hotels in Rose Hall
Varna, Bulgaria
Top Contributor
82 reviews 82 reviews
73 hotel reviews
Reviews in 56 cities Reviews in 56 cities
135 helpful votes 135 helpful votes
“Loved it for the day!”
4 of 5 stars Reviewed January 21, 2014

Booked through "resort for the day" as part of our cruise and stayed for about 6 hours. We came with our 3 and a half year old daughter who loved the kiddies waterslides which are seperated into 3 parts. She could do it with my help (I went first and then caught her) and would have kept going all day she enjoyed it so much.
Didnt eat much (plenty available on cruise) but had some cocktails including the cocktail of the day which was very strong! Were longish queues for the drinks all day (5-10 mins) and the beach was quite small, but overall we had a great day.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,708 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,104)
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English first
Barrie, Ontario, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 20, 2014

We stayed there Jan2-10th, Flew with West Jet, small delay due to staff shortage, arrived safely, customs no problem and quick. We had ride waiting for us and arrived at hotel within 30 min .Check-in was flawless, very friendly and was offered a higher floor, which we took (6th floor east wing) Room was large, clean, coffee maker and fridge, with water and a wonderful bed...
Our balcony faced pool, ocean and port of the entrance, always something to look at when sitting there. The hotel has a great Wi-Fi area, sometimes its slow, They have a free shuttle to "The Shoppes" which is a duty free mall, but small
FOOD..I can't say anything but great about it, at all the restaurants and locations, Fresh was terrific, with so much variety, no one would go hunger or want for anything, hats off to Silvester, who can have 6 omelette pans and orders on the go at all times, and if it happens to be slow, he'll do the waffles also.The Seaside Restaurant was also great for burgers, wraps etc and the staff would serve you at the pool they always had a smile and asked if they could do anything for you.
Specialty restaurants were fabulous,they even added a extra one at Christmas for the amount of people that were at resort, "B.B.Q was great.. Luna Mar was my favourite, hats off to manager Mark and Nathan the server .Three Palms also a hit, shuttle to it and a romantic setting, and great food.
Our favourite bar was Bar King Frog daytime server "Norrette" hats off. It was a great place to have a drink before dinner.
Housekeeping was attentive and if you left requests for some extra, they were there, we loved "Duanne" she was always singing while she did rooms.
Beautiful golf course, grounds and pool areas always well kept by attendants.
Waterpark a hoot for both young and older, attendents willing to find chairs for you.
We always had hot water and good pressure in our room, air worked great.
We had a wonderful vacation and can't wait to return.
Hats off to ALL directors that run the resorts, as a team they are doing a wonderful job, and cant do enough to please the vacationers .

Room Tip: West wing, quiet, nice view, we had the 6th floor
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timonium, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 19, 2014

Our family (eleven adults, 5 kids, ages 2, 7, 9, 12 and 15) spent the Christmas and New Year holidays (8 days) at Rose Hall. We had the time of our lives! Santa came on Christmas Day and had a gift for each kid at the resort! The staff was warm and friendly and catered to all, especially the kids. Brandon at the Registration Desk was professional, competent and efficient. The rooms were clean and spacious with great views. Entertainment was fun, with a magician one night, fire eaters, local dancers and great music! New Year's Eve celebration was marvelous. Staff distributed hats, horns, leis, beads and noisemakers. We rang in the new year on the beach with a bonfire, countdown and lots of music. The dining experience was wonderful! We were able to get reservations in ALL the specialty restaurants, no small feat with 16 people! We celebrated our granddaughter's 15th birthday at Luna (Italian restaurant) and it was delicious! The staff made the "birthday girl" feel so special! The staff at Fresh (casual dining restaurant) was unbelievable! The day we arrived I introduced myself to the hostesses and explained that our large family had gathered from all over the world to be together for the holidays. EACH NIGHT we ate in Fresh, the staff reserved a large table for us in the back of the restaurant. The food was delicious! Even the kids found foods they loved! The curry quesadilla bar was a favorite and we looked forward to the "made to order" stations each day and evening, including omelettes at breakfast. Rob, the F & B director, introduced himself as we were arriving at the hotel, and checked in with us each time he saw our group. He and his team are outstanding! We spent our days poolside at Lazy River and at the beach. The slides, River and swim up bar were a hit with adults and kids. The bar staff is fun and the drinks were generous! We had a 30 minute photo session with Travis and he captured our trip with great pics! We have decided to make this an annual trip. Thanks, Rose Hall staff, for helping us start a new family tradition! See you next year!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 19, 2014 via mobile

This is my second time in Jamaica, the first time I stayed at the Ritz, but unfortunately it is closed for renovation. Normally the Hiltons are a great stay and great value. I was less than impressed with this one. I paid $450, for one night since we are headed to Negril, Rockhouse Hotel. Even though it was all inclusive I still decided for one night to eat off the resort. Thank god I did. The food was not authentic and was very generic. I guess this place is good for amenities for families, but not good for making them lol. Security was called on us for no reason, apparently someone was smoking in the rooms. My first thought even though it wasn't us, relax it's Jamaica. Overall, coming from the Riu all inclusive in Costa Rica a month ago, this was a sad stay.

  • Stayed January 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Hilton_RH, Manager at Hilton Rose Hall Resort & Spa, responded to this review, January 20, 2014
Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you were not impressed for the one day that you stayed with us.

We sincerely apologize for falling short of your expectations as this is not typical of the high standards we strive to maintain.

We hope that you will allow us another opportunity to serve you better in the future.

Best regards,

Jaap van Dam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Virginia
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 18, 2014

This resort is the perfect places for families. Although the week we stayed no children were present the adults took full advantage of the slide, pool games and lazy river. Our room was standard two queen bed room with a beautiful view of the coast and the sunrise over the mountains. I recommend an ocean view room or an exterior room as the interior rooms look over the top of a roof and the entertainment in the courtyard may be heard through the evening hours. Nice they provide a drying rack on the balcony just beware of winds that may blow your bathing suit on. (maybe pack a few clothes pins) The staff here is wonderful and appear to radiate a joyfulness while providing services. A tip to the pool guy goes a long way to get the perfect spot and chairs to relax by the pool. If you have a big group chairs can be hard to find. I recommend the fish cakes, swordfish and curry shrimp at the Seaside Restaurant and don't miss the lasagna at Luna.

Room Tip: Outer facing rooms have ocean view and either a mountain view or golf course view. Inner facing roo...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 18, 2014

Stayed for a week at the Hilton Rose Hall. Great property and excellent staff. Was part of a customer incentive trip of over 1,000 guest. Was amazed at how well the group parties and dinners were managed.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 17, 2014

Our flights from Kingston were cancelled due to the awful weather in North America. The next open flight was 3 days away and leaving out of Montego Bay. We were a group of two couples who decided to head to Montego Bay to make the best out of getting "stuck" in Jamaica. (No such thing! ) We extended our vacation by checking into the Hilton Rose Hall. Enjoyed our last few days in Jamaica at this great resort. Loved the waterpark and the waterpark pool and pool bar. Will definately be back.
One improvement that I would suggest, at these upper level all-inclusive prices, Wi-Fi in the guest room should be inclusive and not at an additional price.

Room Tip: Ocean Front Room
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  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Rose Hall Resort & Spa

Address: Rose Hall Rd, Rose Hall, Montego Bay 000000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Rose Hall
#3 Family Hotel in Rose Hall
#3 Luxury Hotel in Rose Hall
#4 Romantic Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hilton Rose Hall Resort & Spa 4*
Number of rooms: 488
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Also Known As:
Hilton Rose Hall Resort And Spa
Hilton Rose Hall Hotel Rose Hall
Rose Hall Hotel
Hilton Hotels Montego Bay
Hilton Rose Hall Resort & Spa Jamaica - Montego Bay

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