Just spent two weeks at the Hilton with my husband and two boys, 14 and 11.
Check in and room.
The check in was efficient although the receptionist was not the most welcoming and friendly. our room was on the third floor with a resort view which was overlooking the water park and the tennis courts, it was quiet and conveniently located. The room itself was clean and a reasonable size with two queen beds. The decor and the room itself was a bit tired but didn't effect our enjoyment.
We ate in Fresh and all three restaurants. Fresh was good with a slightly different theme each night, choice was good and standard of food excellent. Three Palms was a lovely venue and food good although not drastically different to seaside grill, you go there for the ambience. Seaside grill was also a lovely location in the evening, eating beside the beach. It is also open at lunch times with a more relaxed feel and a different menu from The waterpark grill - Mangoes. The Italian was our favourite, it has a good choice and the atmosphere was more relaxed than the Three Palms but you still felt that you were in a quality restaurant.
The hotel has two pools, these being a waterpark and a main pool. We stayed by the waterpark as we had the kids but there were children at the main pool. The waterpark was great, no shortage of sunbeds. It has a lively atmosphere with a swim up bar - well used by us! The only slight criticism is that despite there being signs, people still insist on taking the tubes from the pool and stashing them by their sunbeds as if they are personal issue. This would be rectified if poolside staff reminded 'these' guests of pool rules so that the people in pool didn't have to go without.
Bars and staff
I can only praise the staff at the hotel. We found that the vast majority were extremely polite and friendly with all saying hello when passing. The bar staff at the poolbar even though constantly busy from opening until close could never do enough, the same can be said for Bar King Frog.
While we were at the hotel we received superb service from the following - Samara at Mangoes/ seaside grill, she always made us feel welcome and was a great waitress. Bar staff - Travis, jade, Oshane, these three were all in training but were extremely polite, friendly and couldn't do enough to please. Allison and Owen at the pool bar deserve a mention also. Aston and Danick both at Mangoes gave brilliant service bringing food and drinks to you at your sunbed ( saved my life bringing a burger when too much rum had been consumed the previous night!)
Overall, we had a great holiday, would recommend this hotel and the staff.
Rooms overlooking the main pool although a great view could possibly be a bit noisy
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.