This is our second trip back to Hilton Rose Hall!
This is a perfect spot for family with young children. We love that it isn't a huge property- no pain returning to our room as needed. There were lots of families with little kids so our kids never got bored and made friends with other kids.
Cleanliness: I am a bit of a clean freak, and this hotel passed in my opinion...yeah dated rooms if you want to call it that, but they were clean dated and if I can live with it, I think most people can.
Service: Everyone we met was great and there were some that simply went above and beyond and we leave already thinking of a third trip because of them. Devroy- probably the most gracious and pleasant person we met on the trip. Devroy is always smiling and goes out of his way to make sure that guests are happy. Mark, Nataline and Alicia are also amazing and we loved their personable attitudes. We could tell that every single staff we met are extreme hard workers. Most appear there all the time but they put so much passion and joy into what they do and that was very encouraging to see.
Entertainment: The entertainment staff were great. With 5 and 2 year olds we managed to attend all the night entertainment enjoying some of Jamaican musical culture! Some nights were better than others.
Food: Having lived in Jamaica for a few years we always made sure to go for the local meals. We thought that the food was very good. In our opinion, the jerk pork and chicken were just okay to us..maybe because of the lack of extra spice kick (Understandable). My 2 year old son loved the jamaican yam and was known as the 'patty baby' making his round every evening to Mangoes restaurant. My 5 year old loved the nightly stir fry station and quesadillas at lunch. Overall, we thought that there was enough variety to satisfy many.
The only negative issue we had was not having a great option of extending our check-out time, simply because of the kids, as we still had to wait until almost 5pm (7Pm flight). We appreciate that they would do this freely to customers with higher Hilton club status, but when you have very young kids who still need naps, it can be challenging to let them get some rest before the long trip home.
Thank you for another wonderful vacation. We will likely consider a third visit before we venture to other areas.
Great job to all the staff who work tirelessly to satisfying customers!!
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- Also Known As:
- Hilton Rose Hall Resort And Spa
- Hilton Rose Hall Hotel Rose Hall
- Rose Hall Hotel
- Hilton Hotels Montego Bay
- Hilton Rose Hall Resort & Spa Jamaica - Montego Bay