We were a group of 9 staying for 2 weeks in The Hilton Rose Hall in August 2013. I feel this hotel trades off of the Hilton brand name and produce really lovely photos.
The Good Bits: The overall condition of the Hotel was very good, especially the grounds which were well maintained and really beautiful, considering the size of this hotel. The publicity photos are accurate. They hotel does look marvellous. I was in a room on the 5th Floor which was spacious and in really good condition. House-keeping were the best, keeping it so nice and clean everyday.
The Bad Bits: The Staff! What can I say! No one was rude or unpleasant......but!!!!! Firstly there are not enough staff in any department. They have no time for the guests and I felt like we were getting in the way. If you want a drink in the restaurants or bar you better get it yourself. If you want the table cleaned, you better do it yourself. If the food runs out in the buffet (which it did at every meal every day) you better call someone because the staff wont notice. The food!!!! Yuk! Yuk! Yuk! Boring, repetitive, bland and kept running out (maybe that was a good thing). The day and night entertainment.........dreadful! I really expected better. If the Hilton Rose Hall Resort & Spa in Montego Bay Jamaica wish to survive they need to give their staff a reality check.......they need to appreciate that the guests are the only reason you have a job, no guests means the hotel will close which means you will have no job.......Im just saying!
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- Also Known As:
- Hilton Rose Hall Resort And Spa
- Hilton Rose Hall Hotel Rose Hall
- Rose Hall Hotel
- Hilton Hotels Montego Bay
- Hilton Rose Hall Resort & Spa Jamaica - Montego Bay