My wife and I love to travel, and we have always taken an International trip for our wedding anniversary. This year we decided to use some of our Hilton points towards the All-Inclusive Hilton Rose Hall Resort. I travel almost every week for business, so I stay in Hiltons across the US. I'd like to make a few comments and specific thanks for making our trip an unforgettable one!
The grounds of this hotel are kept immaculate. You can tell that they focus on that because the staff is up in the early hours of the morning attending to making sure everything looks perfect for you each morning. I would recommend a view on the West side of the Resort as you have fantastic views of the Cinnamon Hill Golf Course and Ocean (with the Sunset views).
I reached out to the GM ahead of the trip to let him know about our anniversary trip, and he was responsive and attentive in helping me out. He went beyond the extra mile to help make sure this was an amazing trip for my wife and me. It started with check-in. We arrived early to the hotel (before check-in time), and so we were having a few drinks while our room was being prepared. Ingrid came and greeted us by name to let us know that our amazing room / suite was available. We saw her a few other times over our stay, and she remembered us by name and always had a smile on her face ready to help in whatever manner possible!
I'm a big breakfast fan, so I was very pleased with the buffet selection for breakfast. Sylvester is a machine working omelettes in the morning. You can tell he's very good at his job as he works on about 6 omelettes at a time while being pleasant to visit with. Job well done.
On to the activities! The Hotel does a great job of giving you options if you get antsy sitting around / lounging all day (like I do). There is a board filled with activities from Hermit Crab Races to Bocce Ball and Volleyball to evening festivities. The entire staff was extremely friendly and made our stay memorable, but I wanted to specifically thank several by name. Daveon was the first activity coordinator we met. He was extremely pleasant and passionate about his job. My wife and I thoroughly enjoyed our time meeting him. He's great at activities, and I'm sure will be equally successful at the front desk or whatever else he puts his mind to. Yuki !! - it's rare that I can meet someone to give me a solid challenge in ping-pong. Jess and I appreciated your lively energy throughout our stay. I had so much fun playing you in ping-pong. We are thankful for your experience at Hilton and the concern for making our trip fun. Kamar! - Jess and I think you might have the most sustaining energy of anyone we've ever met! Kamar did fantastic at his job! He keeps you entertained throughout the day and into the night (MCing for the activities). Your energy and smile are infectious! Thank you for keeping us upbeat and engaged throughout the trip! Shevon! - you're a talented individual. We appreciate you sharing your talents and happiness with us! Made our trip. We continue to talk about the dance moves and energy in the Cricket Club. Also, special thanks to Burton for showing Jess and I how to wind surf! Been a bucket list item of mine for many years.
I spent a lot of this review talking about the staff. You can go to a lot of places that have beautiful views, but it's the people that make the extra difference. What if it rains on your stay? You can't control that, but I can assure you this staff would still keep you entertained and enjoying your vacation.
Mgmt should be thankful for the staff that helps make this a wonderful place to visit!
Mr. and Mrs. Jamaica (aka The Shockas)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.