My wife, teen son, tween daughter and I stayed at the Hilton Rose Hall Resort & Spa in Montego Bay, Jamaica from July 6 - 12. I've visited the Caribbean and Mexico quite a bit, but this was my first time in Jamaica. Here's how I felt about the trip:
-The room (637) was exactly as I expected - a standard room. Before we left, we upgraded to a partial ocean view. Once I was down there, from what I could see, I really think every room has a partial ocean view. So first-timers, check this out further before paying more.
-Beds were not very comfortable.
-Arrived around 10am, well before check-in and although our room wasn't ready, we did not have to wait until 3pm. In fact, the room was ready before 1pm.
-The specialty restaurants were all very good; I strongly recommend booking asap. After we had tried all three, and we wanted to go back to the Italian restaurant but it was booked. However, we easily cleared the wait list at our preferred time and enjoyed another meal there.
-The property is well laid out. While generally spacious, it's not that large a property (compared to others I have been to) and therefore easy to get around.
-The water park (regular slide, tube slide and lazy river) was very enjoyable...enjoyed by the adults as much as the kids.
-The staff was professional and friendly, for the most part.
-The resort offers free shuttle service to the Rose Hall shopping center, as well as the Tres Palmas Restaurant which is on the property but across the road.
-The staff tried to keep the beach clean from seaweed on a regular basis...a constant job.
-Our departure was at 1pm, check-out time was at 11, and the front desk extended a one-hour later check-out which was very nice. Additionally, they have showers, lockers and changing room making this very convenient.
-Good family vacation. Good price for an all-inclusive. Located close to airport, but not noisy with overhead planes. Safe, secure property.
-Room air-conditioner was not very strong. Although we had the temperature set at the minimum (I think it was 65), the room did not go below 71 all week.
-I reported that the air conditioner rattled and the shower handle was broken and came off on Tuesday of my staff. By the time I left on Friday, neither problem was addressed.
-The ice machines on 4,5,6 and 7 were out for a few days. When I reported it for the second time, the operator very graciously said she would send a bag of ice up so I wouldn't have to continue to search for ice. I stayed in the room almost an hour waiting, but because I had an excursion planned, I left before the ice arrived...if it ever did.
-The general beach is extremely narrow and chairs were lined up next to each other so close that you couldn't even sneeze without spraying someone (not that I did, just trying to get a point across). The adult beach (the quiet beach) is much more spacious...but if you're on a family vacation, it defeats the purpose.
-On two occasions, when I was on the beach late in the afternoon (around 4pm), the beach staff resets the chairs for the next day, regardless of how many people were still on the beach. The first time this happened, I was turning my chair perpendicular to face the sun and the guy didn't want me to do that, and when I said I wanted to face the sun, he told me to make sure I replaced the chair the right way. (Hello...who works here?)
-While the specialty restaurants were great, the buffet left a lot to be desired, both in quality and quantity. (I do give them props for serving my two favorite tropical fruits: passion fruit and soursop!). On several occasions, the restaurant was open but the specialty station for eggs (in the AM) and the same station for lunch were not yet opened (both times they opened around 10 minutes later but I had already selected my food).
-The kids club was just a room with video games...as opposed to other properties that have outdoor activities for the kids.
-Two elevators is not enough for seven floors, with I believe somewhere around 40 rooms per floor (at least for floors 3-7).
Overall, it was an average vacation. I still rate Club Med at the # all-inclusive (I have been to most of them) and Barcelo Riviera Maya in Mexico a close second. I'd go back to either of them in a minute. Unfortunately, I can't say the same about Hilton Rose Hall Resort & Spa.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.