We just returned from a 10 day family vacation at the Hilton Rose Hall. We stayed from July 15th to the 25th. This resort is really a lot of fun for families with children. I have 12 and 14 year old sons. We booked our stay through American Airlines Vacations. FLIGHT: American Airlines is not great. I was disappointed in their service. I haven’t flown American in a while but it has definitely changed. Our flight from Albuquerque to Dallas was delayed on the way to Jamaica and they put us on Delta. Delta was a nicer airline for sure. I also had to pay their $25.00 per bag fee when it was American Airlines fault that our plane was delayed. I was not happy about this but had no choice as American was going to fly us to Houston and make us spend the night if we did not fly with Delta. It was a frustrating way to start our vacation. Flying back had no issues with American, but you better not expect much. No snacks and barely any service on a long international flight. We will not use American again. ROOM: To start with, I booked a Caribbean Suite to have the extra room for or 10 day stay. It is a regular room with two queen beds and an attached extra room and bathroom with table 3 chairs, sleeper sofa, and a tv. It did have an extra balcony and was ocean view. It was nice to have the extra room and the extra bathroom but I do think it was a little pricey for what you got. It was an extra $270.00 per night. It should be no more than $100.00 per night extra as it will not accommodate extra guests. LAZY RIVER POOL AREA: The lazy river area and pool on that side has a very abrasive bottom. It will peel off the skin if you use it daily for a long period. I have pool shoes but my sons and wife did not and it hurt their feet. It also gets very dirty by the end of the day. Lots of people use it and leave their cups lying around everywhere and even in the pool. Cups and straws will float by in the lazy river. Very few tubes but you can find them if you are patient. The tube slide is fun and the longest. The regular water slide is in sections and dumps out after a few feet into smaller pools where you have to get onto the small section of water slide again. This is fun for small children but not great for older kids or adults. This is a VERY busy place a times. Hard to get to the swim up bar and lots of people come to this resort off of a carnival cruise at times during the week. When you see the cruise ship go by the resort, they will be there the next day around 10:00am. They get full run and use all of the amenities. FULL SIZE POOL: The full size pool area is where we would spend most of our time. We really enjoyed this pool area. This pool area is close to the beach and ocean and has its own bar area and restaurant. It can be difficult to get chairs if you don't get there early in the morning. There were several mornings I could not sleep and got up at sunrise (around 5:45am) and chairs were already taken with towels on them. I would lay out towels but would stay with my chairs until my family came to the pool. Most people did not and just "reserved" them with their towels on them. Most were taken under the umbrellas and in the shady sections early. There is service at this pool but it is hit or miss. Not always around and easier and faster to get your own drink/food. This is where the Seaside Grill is and I do have to say the Jerk Chicken here is great. Sometimes I would eat it twice a day. Excellent. Here is a special hello to Donald the bartender here. Tyrone-Paul was the best waiter we had at the Seaside Grill the whole time we were here. RESTAURANTS: Restaurants at this resort are pretty good for the most part. You have to understand what you are getting here. This is not the USA and the quality of the food is not quite the same. The service and friendliness of the wait staff is much better in some instances than in the USA. I did tip and my service may have been better because of that. FRESH is the buffet restaurant. It is a buffet. Some of these reviews are critical here but it is meant to be a place to get a quick meal with lots of options. They really do a good job for the most part in having a variety of food. They usually have fresh fruit, salads, bread, Caribbean food choices, pizzas, special selections, stir fry, desert, soft- serve ice cream. We could always find something to eat here. Generally pretty good too. You have to try the fried plantains and callaloo. Also the soft serve ice-cream here was very good. I don’t know why but is seemed very creamy. Here is a special hello to Shanta. She was a very special waitress/trainee who spoke to use every time she saw us and always had a smile on her face. Thanks for the great service Shanta. MANGOS is the restaurant by the lazy river. It has basically junk food, hotdogs, nachos, hamburgers , jerk wraps (my favorite), sandwiches, etc. Don’t forget the Jamaican beef patties. You can get them here!! SEASIDE GRILL is by the main pool and was very enjoyable. They have swordfish, chicken, shrimp, etc. THREE PALMS is on the golf course and you have to take a shuttle to get there. The food was good with good service. We really enjoyed our waiter Tyrone here. LUNA DI MARE is the Italian restaurant. We enjoyed the food here. The lasagna was my favorite with a four cheese pizza for appetizer. Another thing to know is you only get table wines as part of your meal. If you want a bottle or wine service, you have to pay for that extra. This is at all of the restaurants. I was a little disappointed it this aspect of the food service as this is not explained. GOLF: My oldest son and I did play golf one day at the Cinnamon Hill golf course. Course was in pretty good shape for an out of USA golf course. I have played worse in USA. Was a little pricey by the time you rent your clubs and buy balls and tip the caddie. I do have to say that our caddie was great. Our caddie’s name was Warren and if you ever play golf here, get him as your caddie. He is truly a Jamaican gem. OVERALL: Overall this is a nice place to go as a family. I would not go here for a honeymoon or a vacation with just my wife. Sandals, super-clubs, couples resorts would be better for that. My kids had a great time though and my wife and I did too because they did. I hope this review helps as we stayed here for 10 days and learned a lot while we were here.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 30, 2013
Dear Recent Guest,
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On behalf of the management and staff of our beautiful resort I would like to thank you for your recent stay with us.
We are pleased to read the comprehensive assessment of your experience and we are pleased that we delivered up to your expectations for most aspects of your vacation. We are also delighted that you enjoyed the food quality, the pools and we appreciate that you highlighted some of our excellent team members.
We are, however, not entirely satisfied due to the fact certain parts of your vacation did not meet your expectations. For that we sincerely apologize and please rest assured that your valuable feedback will be shared with our teams to be able to improve upon our products and services.
Thank you once more for your review and we do hope that we are afforded an opportunity to welcome you back to our beautiful Resort!
Rob de Bekker
Director of Food & Beverage
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.