I will start with the positives. The hotel, room and grounds where beautiful. The cocktails were delicious. However, the food, service, housekeeper and kids club was mediocre at best.
The food at the buffet (fresh) was no better than dog food except for breakfast which was good. Therefore, make reservation to the three other restaurants as soon as you get there. The Italian place was actually very decent.
The kids club is the worse I ever seen. The kids stay inside all day. They won't take the kids to the pool or beach... They could either paint or play video games. Needless to say, I kept my 7year old son with me!
The service at the restaurants is very slow and they seem to keep forgetting things. Same as for the housekeeper. No towels one day, no amenities the other, no cups the next and so on... A couple of my nice designer tops actually disappeared, which I only noticed once I got home.
In other words, we were very disappointed and will never go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
It is good to hear that you have enjoyed your overall stay at our resort,
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I am very sorry to hear that we could not live up to your expectations when it comes to our food offerings at the Fresh restaurant. I would have loved if you had raised your concerns during your stay, so we would have a chance to make it right for you. Usually we are getting very good comments regarding our food and should any of our guest have a challenge to find anything that suits their taste my team and I will go through great lengths to prepare whatever the guest are craving for as long as we have the ingredients on hand or are able to source them.
Once again I would like to apologize and hope we will get a chance in the near future to welcome you back to the Hilton Rose Hall Resort and Spa. If you do decide to return, please advise me so I could get a chance to meet you and ensure your culinary experience with us is a great one.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.