My husband and I decided to go away for our 5 year anniversary and he is also a diamond member. We could only go over Easter weekend (only time we had someone able to watch our kids) and it was very crowded! We expected this since it was a holiday weekend but if you are going away without kids do not go here. It is a family resort and has tons of things for the kids to do. I would go back but only with kids and with other families.
Pros: Our room was ocean/pool view and was very clean and comfortable. We didn't hear any noise at night. The diamond desk staff was very very nice. The food is above average (not like most all inclusive resorts). The breakfast was awesome (french toast was so good) and the omelet guy was the nicest guy!!! The water slide and tubing slide were a lot of fun! There is a lazy river that was nice. The drinks are good (and strong!). There are lots of activities during the day for kids and adults.
Cons: There is a lot of seating but you can never get a seat. I was up every morning around 6 and had slim picking of chairs (not many umbrellas). The staff was a hit or miss. This is an all inclusive resort and the staff expects you to tip. If you don't tip they can be rude (I feel the staff was either overly nice or extremely rude). Once you tipped they were the nicest people. I don't mind tipping but when you come to an all inclusive resort you shouldn't have to worry about money. They require you to eat at all 3 reservation restaurants before you can make a reservation at the same restaurant. Luckily we were only there for 4 nights so we at a the 3 reservation restaurants and the buffet. There is a lazy river which was great but with so many people there it can be hard to find a tube. The beach is nice but there isn't much beach since it is covered with chairs. My biggest complaint was the spa. I went to the spa twice - once for a facial and once for a seaside massage. The facial was supposed to be 50 min it only lasted 40-45 including getting into the room and redressed. The seaside cabana was supposed to be 80 min and was maybe 70. They also have the cabanas right next to the water sports so it is VERY loud and not relaxing. There are so many other areas to put the cabanas where no one is. My massage therapist also would get "distracted" watching the people on the beach and would almost stop massaging and there realize she was "dazing" and start again. It was not a great or relaxing massage at all.
Overall it was a nice resort but do not go during the holidays or without kids.
- Also Known As:
- Hilton Rose Hall Hotel
- Hilton Rose Hall Resort And Spa
- Hilton Rose Hall Hotel Rose Hall
- Rose Hall Hotel
- Hilton Hotels Montego Bay
- Hilton Rose Hall Resort & Spa Jamaica - Montego Bay
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