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“Wonderful place!” 5 of 5 stars
Review of Hilton Rose Hall Resort & Spa

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Hilton Rose Hall Resort & Spa
4.0 of 5 Hotel   |   Rose Hall Rd, Rose Hall, Montego Bay 33126, Jamaica   |  
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Special Rate
$139 (USD)
Ranked #3 of 5 Hotels in Rose Hall
1 review
5 helpful votes 5 helpful votes
“Wonderful place!”
5 of 5 stars Reviewed January 7, 2013 via mobile

I went to the hilton rosehall resort on January 2 to January 6. The views here are breathtaking. Hotel is very modern and clean. Food is very delicious from American food to Jamaican food. Workers were very nice and helpful with everything. Front desk gave us a free room upgrade. The people here who make lil comments about lil unimportant things are just very picky people they must live in complete royality to find lil things to nit pick at. Overall this is a wonderful hotel fun games entertainment food all is wonderful you would love this hotel.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,454 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,038)
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new york
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 7, 2013

We arrived on dec 28th and stayed thru the New Year till the 4th. We are 2 adults with 6 teenagers( yes I know we are nuts) Well this all inclusive stay worked out to be very enjoyable for the whole bunch. The resort is small enough that you feel safe letting the kids roam around and find other teenagers. The pools were clean and the beach was small but nice. The cabanas were only $50 a day which I didn't think was that bad for high season and it was nice to have when that little rain storm came down. The employees were all very friendly and polite. There are 4 different resturants on property. Fresh is buffet no reservations needed. Luna is the Italian one Seaside is near the beach and Three palms is a quick shuttle ride up the hill. I would suggest during busy times to call a week ahead(cause I don't think you can do it earlier) and make dinner reservations because they are not very big and fill up fast. Buffet breakfast at Fresh was nice but was a little to busy for my liking and needed a few other omlette and french toast stations. Also I didn't like that it closed at 10:30 to set up for lunch, teenagers don't get up tha tearly and I think they didn't need all that time to set up. If you want quite night ask for outsides of the building the insides face the courtyard/pool area that usually have music till 11. We would definitely go back it was a very nice hotel.Also spa is unasumming but great massages especially by Geraldine

Room Tip: see above.. also beds are full alittle too tight for my liking
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 7, 2013

You cant get better than this...! TRULY its like being treated like ROYALTY
A glass of something on arrival, clean rooms, WONDERFUL staff, superb food...

The lazy river occupies the children for hours... and the flumes...go bounce on the sea trampoline. We sailed a Hobie cat out...and the staff member showed us Dolphins basking...
The staff are THE NICEST people I've ever had pleasure to be around. The Italian on site is exqusite ..but the piece de resistance is the golf buggy ride to the Plantation restaurant...

Went you have food & service like this - its never bettered.... Our Son is desperate to come back!!

Truly magic from start to finish...!

Room Tip: Ask for a sea/pool view and you'll enjoy the best... but even the in-room coffee is to die for!
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 7, 2013

The Water. (drinking water that is)
All drinks with ice or not. No problem mon! They do give each room two mini water bottles a day. Larger sized bottles of water can be purchased at the gift shop or vending machines.

The Food. I must say that the "Fresh" Buffet was my families favorite. I only ate the Jamaican Food that was offered daily. Escovoitched Fish, oxtail, ackee and salt fish, mutton, bammy, dumplings, steam veggies, festival, jerk chicken and pork! Oh so delicious! My wife informed me that the other food was good too. But who wan eat chiney food when in Jamaica! Ala cart restaurant reservations fill up fast. Get the Jerk Combo Plate at the Beachside Restaurant with extra slaw! The jerk and coleslaw was sooooo delicious! Big Ups to Natasha at Beachside!
Important Reminder: The service of Beef Patties begins at 11 pm at the Fresh Buffet and runs till 2 am nightly. How sweet is that?

The Drinks. All top shelf drinks were all inclusive. I must have drank 4 gallons of Appels 12yrs old and another 4 gallons of V/X. Mr. Walker Black and Mr. Daniels. All were present and accounted for!! Amazing!!

The Rooms. Always clean. The first two night was bad for me. We were in room 284 (right next to service stairwell # 2) Did not sleep! Hotel Front Desk, with the assistance of PRESTON the Bellman, made all my problems disappear! We were immediately relocated to the west wing and put in Rm 227. A/C was super quiet, no service stairwell door opening and closing all night long. AHHHHH!! PEACEFUL SLEEP! Pillow top beds were so comfy. Best I have ever slept on while on vacation!! In the beginning of the trip, there was a hot water issue in the afternoon. But not in room 227!! Hot water at all hours! The best!!

The Beach. Nice! Little rocky but nice. Water. Salty and slightly cloudy. Beaches were cleaned in the am, daily. Beware,, west beach is adults only. We learned about that from a hotel patron who couldn't stand to see my daughter playing quietly on the sand. Nice Corn Rows Buddy!!

The Pools Hot Tubs and Waterslides. The pools and hot tubs were open 24 hours a day. WOW. Waterpark opened at 10 am and closed at 6pm. So much fun. My daughter (4 year old) loved it!

Big Ups to our Beach and Poolside Waiter / Trainee: ADRIAN CAMERON. You did a fantastic job. Rob, keep your eye on this young man! He represented Rose Hall with professionalism and extreme courtesy. Hi, to Denny, Melvin and Richard (at Fresh) from Bruce Lee!

Nightly Entertainment. We watched every night show. My daughter danced in front of the stage at every opportunity. So much fun.

The resort has a tour desk. So if you want, book a trip to Negril's 7 Mile Beach. We did. It was fun.

Hotel Safety: with Security Officers WALKER and WILSON on duty you need not worry!

Thanks Hilton Rose Hall!
Benny, Nikki and Lesley!!!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rocky Mtn House AB Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2013

Just returned home , from Jamaica ,stayed at the Hilton Rose, from December 29th to January 6th 2013, what can I say , fantastic ,super great, people that complain about this hotel or staff is out of there minds !!! The staff made some great new friends , Marlene, Copal, Casey,Spencer, will miss all of you, cant wait until next year Neil & Heather Chamberlain& family.....

Room Tip: We stayed in room 231,view of the ocean and the golf course...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harpenden, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 6, 2013

I stayed here with my wife and family (10 of us from 75 yrs young to 2 yrs old) from 22nd December to 2nd January. The hotel is only 20 minutes from Sangster airport which is fine when you have small kids. The hotel is truly marked as 4 star and lives up to its all-inclusive reputation. My wife and I had a room facing both the golf course and the sea. The room (515) was spacious and new linen was provided every day. The "Fresh" buffet (by far the most popular eating place on site) had plenty of variety from Jamaican style (jerk chicken) to more traditional food. Never short of any fare, starters, mains, and sweets. The staff are pleasant and efficient, always willing to help (and NOT just for tips, although a dollar goes a long way). The only reason I have not given it 5 stars is that the site (pools and beach) must have at least 1500 deckchairs at least enough for a full guest list, BUT, unless you are up and out before 7.33 most of them have towels, books, shirts, bags etc. placed upon them "reserved" for greedy clients who do not appear to use them for 2 or3 hours. The hotel has a policy of removing such objects after 30 minutes of non-use although I never saw any sign of staff doing this job. I know this is a difficult situation and is not unique to this hotel or any other in the world but a policy is a policy and should be implemented. At my age I prefer to sit near the outside dining area on this type of seat but my grandchildren (and, indeed, their parents) were frustrated at the situation. It needs to be addressed. On a positive note, the pools, lazy river, and water chutes are brilliant and the weather could not have been better.

Room Tip: Try to get a room on the west block (515 was good).
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

Just got back from my stay and can't stop raving about this place. From the staff to the food and beach it was great. I don't understand the bad reviews if they don't like it they should stay home! This hotel is like a home away from home.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Rose Hall Resort & Spa

Address: Rose Hall Rd, Rose Hall, Montego Bay 33126, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Rose Hall
#3 On the Beach Hotel in Rose Hall
#3 Family Hotel in Rose Hall
#4 Romantic Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Rose Hall Resort & Spa 4*
Number of rooms: 488
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Also Known As:
Hilton Rose Hall Resort And Spa
Hilton Rose Hall Hotel Rose Hall
Rose Hall Hotel
Hilton Hotels Montego Bay
Hilton Rose Hall Resort & Spa Jamaica - Montego Bay

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