We stayed here from 12/25-12/31. Overall it was a good trip. We spent almost everyday at the pool because we liked it better than the beach and the beach was nice. The disappointing thing about the pool and beach was the fact that if you wanted a decent chair you either had to get there before 7 a.m., which unfortunately wasn't an issue for me, or pay off the life guards. I did not know about the life guard deal until the last day. I would get to the pool each day shortly after 6 because it was warm and quiet and all the chairs at the beach end already had towels on them. This is the end of the pool with the best sun. On Sunday all the chairs at that end had towels on them from the staff and the guests that they were saving them for NEVER showed up. The chairs sat empty all day. The other issues I had at the pool were that it was hard to get a drink. 1 server who called himself DrinkGuy walked around us all day for several days and never asked if we wanted anything. He did dump a tray of half finished beers on my wife though, and never bothered with an apology or anything. All he was concerned with was picking up the glasses. Now with that said the woman who was also working the pool area was great.
Kemaria at the front desk was very nice when we checked in. We asked to get a room with a king bed and couch along with a rollaway because we had 2 college kids with us. She said they were full and couldn't change the 2 queen beds for us but that she would definitely send up a rollaway for my son so both he and my daughter could have a bed. The room had a great view of the 5th hole of the Cinnamon Hill golf course and the ocean.
The beds were decent enough and the room was always clean, sometimes it would be late in the day though. The housekeeping staff was great. I caught them in the hall and asked for extra water 1 day and they gave it to us every day. I did always leave a few bucks by the TV for them each day.
The food in the restaurants was good enough. I was a bit nervous after reading several reviews but it worked. Breakfast was great. The omlette guys did a great job and the French Toast was killer. Lunches were mostly at Seaside for us. The Rosehall sub was very good and the jerk chicken from the walkway cart by the river was really good. We ate at all 3 of the restaurants. They were good but I was a little underwhelmed. Maybe my expectations were too high. The night at Seaside though was in my mind the best. Dinner at the buffet was good each night. If we go back I would have no problem eating only there. It changed each night with many different options.
Christmas dinner at the buffet was outstanding. I could not believe the variety from traditional favorites to local fare. It was a top 5 buffet in my mind.
We went to Margaritaville on Saturday afternoon. The kids loved it. They could not believe I was ok with them getting the Margarita's poured into their mouth from the bottle and they were impressed that the old man was drinking top shelf margarita's. They had fun on the slides and trampolines also.
The service at the hotel restaurants and bar were a little slow. Everyone was very nice and accomodating but they had no sense of urgency for anything. The exception to this was Dahlia and Devron in Fresh and the bartenders at the Bar King Frog. This group gets it.
We watched the Viking Packer game at the bar. Met some great people from Chicago and also a very nice family from DC. The Chicago fans were all torn up inside. They had to cheer for the Packers which killed them because they needed the Vikes to lose to get in the playoffs.
Overall the trip was fun and the hotel was nice. I would probably not stay here again but only because there are so many other places to see in the region besides Jamaica. If we went here again though we would stay at the Hilton. We really liked that it was sort of secluded from other hotels and we were not bothered by the street pharmacists.
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- Also Known As:
- Hilton Rose Hall Resort And Spa
- Hilton Rose Hall Hotel Rose Hall
- Rose Hall Hotel
- Hilton Hotels Montego Bay
- Hilton Rose Hall Resort & Spa Jamaica - Montego Bay