Property needs to be remodeled and updated last year. Staff has not been trained to treat customers in a manner of respect and service so they will return on another visit. Food did not campare with other resorts in the area. Unless you get an unbelivable deal on your stay, and none of the other resorts in the are avaliable, DON'T STAY HERE....

Taken a while to get round to this as we travelled in July. 21 of us went for 2 weeks for a family wedding with 1 of us being a permanent wheelchair user. All of us who went agree this was the best holiday we have had. If you were looking for something to criticise then yes the check in was slow and the sea was a little murky and choppy. There is seaweed on the beach but the staff are up at daybreak every day clearing it away. I couldn't fault there efforts. We spent quite a few days on the beach and in the sea and enjoyed every minute. The food at all the resteraunts was very good with plenty of choice. It is on weekly rotation so by the second week we were seeing the same things but then i hadn't tried it all the first time arround. The book only resteraunts are worth the effort aswell. The staff were all fantastic and tipping wasn't the issue i thought it was going to be. Yes a few dollars here and there perked things up a bit but we didn't feel pressured. Try leaving a few dollars on your pillow for the maids. Towel animals and fresh flower petals appear in your room, magic. There are so many staff members i could mention but would especially like to mention Audrey in the main food hall. She looked for us every day and was particularly friendly. I may have mentioned before but our daughter is a permanent wheelchair user and as such has been ignored on other holidays we have had. Not here. especially Audrey who made here feel very special. Also Denny and Jessica, thank you.
Ok, so the hotel. No complaints from us. Fully accessible and plenty to do. The lazy river and swim up bar are hard to stay away from. Entertainment in the evenings was also good.
One word of advice. Before booking a day trip through your operator (Thomas Cook). Check whats available from the taxi drivers outside. Ask for Thurston. He took all 21 of us on a couple of day trips that were better value than the organised trips and more personal. The wheel chair was not an issue and they even helped to lift!!!!!! You will still get a better deal for just 2 people. We all recommend this hotel. No problem.

My husband and I arrived home last night from our first ever vacation (I.e., our honeymoon, babymoon and first vacay all rolled into one). We very much enjoyed our stay at the Hilton. The staff was EXCELLENT (for the most part, there were a few who were obviously not thrilled to be at work that day). We received wonderful service from nearly every staff member we encountered. I have to say though there were a few areas lacking:

- the food wasn't amazing. The breakfast buffet was the best part when we figured out the made-to-order omelets and French toast were where it was at. The other meals at Fresh were not great. The Italian place was the same food as the buffet, just packaged differently. We could only get a 9:00 pm reservation for the night we did Italian, and had to wait quite awhile to be seated. It was obviously very busy and the wait staff seemed rushed. Dinner at the three palms was by far the best. We went there two nights in a row. The service there was superb and the food was very good. The two seaside places were ok, but nothing amazing. Our first day we were famished when we arrived, and ate at the poolside bar. The nachos were terrible, but my husband really enjoyed the veggie "fajitas". The jerkmos chicken and festivales were delicious. The other thing (as a pregnant person, food was obviously my top priority) about the food was that I felt limited in availability. The menu at the poolside places was limited and the same daily, and there were no late night options for food. Since I pretty much want to eat constantly, I would have loved to see a pizza/ice cream place open all the time. It also would have been nice to have a coffee shop. We love coffee, but there never seemed to be any down by the buffet.

-our room was a pleasant surprise in that it had a balcony and ocean/golf course view. There were a few disappointments here though. There was only one chair at the desk, so we had to sit on the beds, which got uncomfortable. The only light in the room was the two wall sconces between the bed, the bathroom light and the hall light. Usually in Hilton properties there's a desk lamp and a floor lamp. The placement of the desk felt a little odd, only because the coffee maker had to be plugged into the outlet on the opposite wall, so we had to brew coffee on the floor, which was weird. The other strange thing about our room was that there was NO decoration at all. No pictures, no fake plants, nothing. Besides the view, I appreciated the little refrigerator and 2 free bottles of water/day. The in-room coffee was AMAZING. Usually in-room coffee is terrible, so this was a pleasant surprise. Oh, and we also had trouble getting hot water consistently. Washing my face at night, the water never got warm, even after running it for 10-15 minutes.

-the Internet situation kind of sucked. There was one small area where you could use it, so we crowded in with a bunch of others so we could FaceTime back home with our 2-year-old. It just seems silly to charge $12/day for something that is so widely available for free these days. This was pretty minor though, since the point of our trip was to disconnect for awhile.

-the beach was ok. Plenty of beach chairs/tables, and the sand was nice. They kept the beach pretty clean of seaweed too. But, there was LOTS of seaweed in the water and our first day it smelled like eggs. Maybe it's sensitive pregnancy nose, but it was stinky.

-Hilton HHonors - I was told at checkin that I wouldn't earn points for my stay because I booked through a third party. To me, this is ridiculous. I focused my vacation search on Hilton properties just for that reason, and am still upset that my loyalty isn't going to be rewarded.

In all, we had a very nice (albeit too short!) trip. The one thing that sticks out in my mind was the quality of the service we received. I've stayed at a lot of hotels in a lot of places, and have never received such wonderful service. The staff truly made our experience great. If we go to Jamaica again, I can't say that we'd definitely stay at the Hilton, but it would be a top contender. It'd be a great place to go with a family, because there were so many families though, makes it hard to have an adult focused vacation if you're looking for that.

My husband and I stayed for three nights in November at the Hilton Rose Hall. Our first mistake was to stay at a kid friendly resort. Despite having a separate water park for kids, the main pool in the resort is not adults only, so if you are looking for peace and quiet this is not the place for you. The beach is nothing special, very small and actually a disappointment. The rooms are decent, cleaned everyday. The bathrooms are very old and small. The food is not the greatest and can be compared to cafeteria food. The only decent meal we had was breakfast, with delicious french toast and a very friendly omelette station. The a la carte restaurants are nothing special. The staff is VERY friendly and everyone does go out of their way. The best part of Jamaica were the people and I think next time we would spend more to stay at a more luxurious adults only resort. At the end of the day, you get what you pay for. This is a moderately priced hotel, so don't expect anything spectacular.