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“Just great” 5 of 5 stars
Review of Hilton Rose Hall Resort & Spa

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Hilton Rose Hall Resort & Spa
4.0 of 5 Hotel   |   Rose Hall Rd, Rose Hall, Montego Bay 000000, Jamaica   |  
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Ranked #3 of 5 Hotels in Rose Hall
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Just great”
5 of 5 stars Reviewed September 22, 2012

Ive stayed in this hotel twice before it changed its name. The hotels name and decor might have changed, but the warmth and friendly amosphere has not. This hotel is for families and couples who wants to experience the essence of jamaica. The rooms where clean and comfortable, the view breath taking.There was so much choice of food and drink ,it was hard sometimes to make a choice of what to have. I loved the staff especially kimmy who is in the bar upstairs.Nothing was too much for her, she gave u service with a smile. Thanks kimmy for everything and Michael who looked after us in the main restaurant. we will definately be back next year.

Room Tip: the higher the floor the better the view
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,624 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,084)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Trincity, null, Trinidad and Tobago
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 21, 2012

Great service! Great service!! Great service!!! This resort is for people who love fun. I love the Sugar Mills Fall, the dining was good, the bartenders know how to mix their drinks, wonderful reception upon check in....Service with a smile!! I will recommend this place for families, couples, anyone who wants to truly have fun and enjoy a holiday.

Room Tip: Rooms on the Golf course side are quieter
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Fernando, San Fernando, Trinidad and Tobago
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 21, 2012

I truly enjoyed my time spent at Hilton mainly due to the staff...who were extremely warm and friendly and accommodating. When you enter the front reception from the gentleman greeting you at the door.....Brandon, Keisha and so many others....they truly know how to make guests feel at home and go the extra mile to assist...Thanks Hilton Rose Hall, you have been rate 'A' for service in my hotel experiences in the Caribbean....Hope to be back again....Kids definitely had a blast!

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Hilton_RH, Manager at Hilton Rose Hall Resort & Spa, responded to this review, September 24, 2012
Dear recent guest,

Thank you for choosing our beautiful resort to be your “Home away from Home”.

Indeed our staff is the friendliest and most outgoing people that is interested in your well being. Daily I receive multiple comments of our guest who rave about our staff and on how accommodating they are. Our philosophy is that every guest feels cared for, valued and respected.

All our guest feedback is shared with our staff and I will definitely pass on congratulations to our team members for making this an “A” experience for you and your family. We look forward hosting you and your family again at our resort.

One Love,

Jaap van Dam
Hotel Manager
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 21, 2012

Stayed at this hotel between 1st-15th September (group of 8 friends) firstly could not fault this hotel, service was first class, nothing was too much trouble, staff were fantastic, in particular Teyonnie Paul (look out for him when you visit) who delivered an outstanding service to us throughout our stay. The beach was good for swimming, nice and warm. Lazy river was fab, swim up bar was always stocked well. Restaurants offered a wide range of food, we had two very fussy eaters in our group but they always managed to fill their tummies! Puddings were delicious. There was a very wide selection of drinks/cocktails, water was always available throughout the hotel via the bars, water coolers were placed around the pools, walk ways and bottled water in our rooms. Rooms were great, clean, modern and comfortable. This is a genuine review and I would 100% return to this hotel! Dunns River Falls was amazing, must do!!! Bob Marleys house was too commercialised but glad we went. Cool Runnings Catamaran trip to Dunns river and the reef was brilliant, staff were a good laugh and luminous lagoon is a big must-amazing!! Thank you Hilton Rose Hall for an amazing holiday/experience!!!!

Stayed September 2012, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 21, 2012 via mobile

Just arrived back from our stay, I'll start by saying this is a lovely hotel but a fair review should be given to give people a informed choice.
The hotel it's self is lovely modern and has beautiful views,the food the three restaurants were reduced to one end of our first week. The Italian our second night served different meat,chicken or fish all in the same sauce with vegetables. The buffet was ok, but they decided to clean the area and push everything into a portable feeding station next door. There was very little choice and never ever cutlery on the tables when you sat down. The seaside grill wasnt open not a 4 star quality of food either they didnt tock everything n menu.The staff are friendly but saunter around. It takes for ever for anything to happen. They say Jamaicans are laid back try horizontal I had ate my meal three times before I was given drinks on three separate days. The pools are great beach is smallbut gorgeous. Not at allhilton standard but made the bet of things.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_Hilton_RH, Manager at Hilton Rose Hall Resort & Spa, responded to this review, September 24, 2012
Dear Guest,
Thank you for your feedback regarding your recent stay at the Hilton Rose Hall Resort & Spa. We are sorry that you are disappointed with some aspects of your stay with us.

Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will use your comments to improve our overall guest experience.

Once again, please accept our sincere apologies and I do hope we are afforded the opportunity to welcome you again to our beautiful resort.

Sincerely,

Jaap van Dam
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 21, 2012

Firstly id like to say, ignore all the negative feedback on here. Although there are some minor problems within the hotel, i dont think you would find a better hotel for the price. Firstly, yes you will probably be waiting a while when you check in for your room, i travelled along with my girlfriend and 6 others. Even though my girlfriend and i were checked in pretty quick, the others didnt get their rooms for about an hour (my sister and her partner waited nearly 3 hours) but they all made good use of the all inclusive and chilled in the sun which is why we are on holiday. Our room was 663 and in my opinion we had the best view from our balcony overlooking the main adult pool and the sea. It was beautiful! The room itself was incredible, the beds were so comfy, the room was huge and everything was clean. I thought it was a nice touch that they had UK plug sockets fitted in the room so there was no need to use travel adapters and that the safe was free to use!! Only minor problem with the room was our ipod dock didnt work and the fridge only had 2 bottles of water in (i say minor because i had an ipod dock in my suitcase and the bottles can be re-filled with water from the bathroom).
Right down to the holiday:
We spent 14 nights at the resort and it was amazing!! The food was delicious and there was plenty to choose from. Unfortunately the three palms was closed during our stay but we still had the sea side grill and the italian to use for our a'la cartes. During our 2nd week, fresh was closed for 3 days whilst it was cleaned and revamped which was fine as they relocated the restaraunt across the hallway so we could still eat! Staff were all friendly and were quick to bring drinks or welcome you at meals. 2 evening waitors stood out for all of us, Ricardo and Romain. Both very polite, friendly and happy to chat with us when ever they saw us to find out if we were enjoying our holiday and what we had been upto. They also gave us useful tips of where to go and shop which was great! Thanks guys! The pools were great and the lazy river was amazing with the flumes and swim up bar. We used the water sports guys a few times for ringo's and the bananna boat and my sister and her partner went scuba diving. All the guys there were great and were happy to chat and would say hello if they saw us in the pool, sea or on the sunbeds. Mangoes was nice to eat at for lunch, only tiny disapointment was that they had the same menu every day so sometimes we would walk down to fresh for something different. No biggy! Finally we were all really impressed with 1 waitor especially. Teyonnie Paul (or TP for short.) Wow this guy was a true gentleman!! Before your glass was empty he would be over to ask if you would like a refill, he was always happy and chatty and nothing was too much trouble! The guy was always busy and on the move but would never leave you waiting for drinks or food. If you see him and your british....ask him to say CHEERS MATE in his english accent....its brilliant!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2012

The facility was very nice. Enjoyed the water park. Nice place to relax. Beach was average. The snorkle trip was a waste as the reef was poor. Better off with a trip to the reef at Montego Bay. A trip to Rick's Bar is a must, particularly if you like cliff diving.

Room Tip: None of significance
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Rose Hall Resort & Spa

Address: Rose Hall Rd, Rose Hall, Montego Bay 000000, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rose Hall
#3 On the Beach Hotel in Rose Hall
#3 Luxury Hotel in Rose Hall
#4 Romantic Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Rose Hall Resort & Spa 4*
Number of rooms: 488
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Also Known As:
Hilton Rose Hall Hotel Rose Hall
Hilton Rose Hall Resort And Spa
Rose Hall Hotel
Hilton Hotels Montego Bay
Hilton Rose Hall Resort & Spa Jamaica - Montego Bay

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