We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic” 5 of 5 stars
Review of Hilton Rose Hall Resort & Spa

Save Saved
You added Hilton Rose Hall Resort & Spa to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Hilton Rose Hall Resort & Spa
4.0 of 5 Hotel   |   Rose Hall Rd, Rose Hall, Montego Bay 33126, Jamaica   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
$149 (USD)
Ranked #3 of 5 hotels in Rose Hall
The Midlands
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Fantastic”
5 of 5 stars Reviewed September 3, 2011

We stayed 25th August to 1st September 2011. The hotel is absolutely lovely and the staff all very friendly and attentive.
We travelled with our children aged 19 & 16 and had an interconnecting room (not requested) but was great because it was like being in a big apartment. The rooms were very big with queen and king sizes beds, and immaculately clean. The maid came every day.
The choice of restaurants is great, and food can be had between 7am - 10pm each day.
There was entertainment throughout the day and every evening all of which was very good.
Would highly recommend.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,026 people have reviewed this hotel

Traveler rating
    1,512
    1,030
    343
    81
    60
See reviews for
1464
833
43
131
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (899)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
england
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 1, 2011

Second time at Rose Hall. Having really enjoyed previous visit was really looking forward to it. Check was ok, but did not receive cocktail on arrival which was nice last tIme
What I loved last time round was the cleanness of the place.


This was much the same except for an incident with some sheets which had some small dried specks of what looked liked blood stains. I reported and it was all changed quickly, but their was not no contact from Rob Day the general manager or any form of apology. There was also an issue with us getting locked out of the room for two hours as they had made a cock up with the number of nights we were staying. These things happen, but the way in which they responded was terrible and they would not believe me even though I showed them evidence that I had booked for ten nights. Was left looking like a lemon soaking wet in reception having had to jump out of pool to sort. Some days there were no enough towels or flannels delivered - just a lack of attention to details. The staff are very polite and helpful on the whole and the food was probably better than the first time. Spa prices are very expensive but you can haggle - ask for a discount. the lifts were a problem on occasions and you can wait a long time if you are on a high floor.

It is a great property and on the whole we had a great time

Room Tip: No preference - although if youbare situated on a lower floor above the disco it could be noisy if y...
See more room tips
  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NICE
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 1, 2011

What a great place. Plenty of food , drinks, fun and what a great staff. Let Tricia tend to your needs in the cabanas. She is the best!!!!! Ya Mon!

Room Tip: Pool and Ocean View are great rooms
See more room tips
  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 30, 2011

What a Hotel it was great , we had read reviews before we went and new it was going to be ok but we were suprised how nice. The staff were very friendly and couldnt do enough for you the bar service for all inclusive was fantastic,gave out a few tips to bar staff who then treated us so well never had to wait. The food was great always a wide choice including plenty of jamaican food which was nice and american as well due to the amount of Americans that go there. Not much of a beach but plenty of room around the pool which is just yards from the sea where there are plenty of water sports to keep you happy ( free and non free)and plenty to occupy kids.The maid service was first class very tidy rooms towels changed every day and bed linen done as often as you require if you are thinking of going to this hotel dont think book and go.The trips are worth while but dont book through holiday rep book through the tour desk in reception its much cheaper Dunns river is a must the Quadding was fun and Black river safari. You will not be dissapointed with this hotel.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 30, 2011

I loved this resort. Resturants were great and the buffet was very good. Well worth the money. The activities were awsome and the staff was very helpful and polite. The water park on property was awsome. Great for adults and families. Very nice beach.I loved the rooms too. The bed was so comfortable and the linens were top quality with down pillows. I would highly recomend this resort! The only thing that bothered me was the walls seemd thin, I could hear the people next door and they could hear me.

Room Tip: Ask to stay on the east side as it is closed to the pools and beach but the west was nice too.
See more room tips
  • Stayed August 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managua, Nicaragua
Top Contributor
109 reviews 109 reviews
16 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed August 29, 2011

They charge you an expensive rate that don't meet with its poor quality on services and food ... Choose another hotel in the area.

Room Tip: Don't choose this hotel
See more room tips
  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaliJamaica, Manager at Hilton Rose Hall Resort & Spa, responded to this review, August 31, 2011
Dear Recent Guest,

I would like to thank you for your comments regarding your stay at the Hilton Rose Hall Resort and Spa.


I was quiet surprised and disappointed to learn of your unsatisfactory experience at our resort in regards to our food and services. Our menus carry a wide variety of food choices to fit every pallet. If requested, our chefs are also more than willing to prepare something special for you.

May I assure you that your valuable comments will be shared with our team so we may learn and discover ways to improve our product and service delivery.

Once again, please accept our sincere apologies and I do hope we are afforded the opportunity to welcome you again to our beautiful resort.


Sincerely yours,


Jaap van Dam
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2011

Just returned from 2 week vacation hotel was excellent rooms clean, given upgrade for our anniversary and zonja housemaid was excellent and should be valued by the hotel. Water park great fun alternative to the pool, beach was nice the left hand side less stony then the kayak area but fine after first few yards. Restaurants 3 Palms and Italian had good meals and Fresh always had selection of food for you to choose from. Omlettes by Sylvester were cooked to order each morning and the stir fry station was very good., the lemon cake was excellent. Overall staff always helpful and a great holiday. Few excursions off site which you need to do, Cool Runnings excellent with Dunn's Falls. Negril and Sunset long trip but good. Swim with the Dolphins a lovely experience. Would be better if fridge in room had drinks in and topped up daily as you have to get from bar and take up to the room only negative really. For a relaxing holiday this location is great only 15 mins from airport.

Room Tip: Just ask and they will try and do their best email ahead of arrival and request.
See more room tips
  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hilton Rose Hall Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Rose Hall Resort & Spa

Also Known As:
Hilton Rose Hall Hotel Rose Hall
Hilton Rose Hall Hotel
Hilton Rose Hall Resort And Spa
Rose Hall Hotel
Hilton Hotels Montego Bay
Hilton Rose Hall Resort & Spa Jamaica - Montego Bay
Address: Rose Hall Rd, Rose Hall, Montego Bay 33126, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Rose Hall
#3 On the Beach Hotel in Rose Hall
#4 Romantic Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Rose Hall Resort & Spa 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Tingo, Otel, Hotels.com and Venere so you can book your Hilton Rose Hall Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Rose Hall Resort & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.