stayed 4/27/09 - 5/2/09
The rooms and hotel were very, very clean. The beds are sooo comfortable, along with the different pillows.
The food was good to very good.
The service was great, except for the butler service. Room service was great. Never received a cold meal and it was to the room quickly. Mini bar was re-filled as soon as we asked and with what we wanted.
The beach, pools, and dance club were nice.
The location is great if you do not plan on leaving the resort. Hotel is only 20 minutes from airport. Otherwise, a ride of 30 minutes to 2 hours is required, depending on what you want to do.
The butler service is not what they portray, as the previous reviewers stated. Saw him twice and he didn't follow up on a few simple requests we had. The resort just started getting more patrons, so I think he was getting too busy.
Hopefully the service will be able to keep up with the increasing number of patrons. This is my biggest concern. As our stay progressed, so did the patrons, and therefor some of the staff started to appear a little flustered.
Enjoyed our time and would still recommend to friends.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Rose Hall Jamaica - Montego Bay