AC wasn't working for most of our stay. They tried to make lemonade out of a lemon and, for the most part, succeeded. Dinners on the beach were a wonderful alternative. Couldn't watch the shows in the theater because of the heat. However, our butler during the first 24 hours did not listen, as we did not get the right liquors, wine ( no corkscrew in room; requested one and didn't receive it for 24 hours) or pillows. Didn't receive washcloths the second day. Food and personnel were excellent outside the room situation. Did not have the swing on our porch and was told a variety of reasons why it was gone. We were offered a room change, but declined, as no other room would have been cooler and it was too much trouble to pack up everything and move simply for a swing. Loved the beach outdoor buffet for breakfast, lunch and pools. Dinner at the Gourmet was disappointing. Beef Bourg. was dry and tough. Dinner at Surf and Turf was far better. We felt Iberostar should have offered a compensation for the lack of air conditioning in some form, whether it be a discount on a future trip or something, but did not feel we should have to request it. Just left us feeling lukewarm about the management. One would hope they learn from this experience and have more thorough maintenance checks on ac in the future.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Rose Hall Jamaica - Montego Bay