My husband and I treated ourselves to a Jamaican escape and had a wonderful time. The people are so friendly and the resort prides itself on entertaining all families. The food was good, drinks amazing, and the beach was phenomenal although a bit rocky. There were a few problems that should be improved upon and please understand that I'm a perfectionist. The rooms are overall clean however they have a dingy smell...I think it's the carpets. Also the cushions outside were dirty and stained. Anything near the ocean requires constant upkeep and there is no reason for stained anything to remain with the room. The bed however was wonderful and the housemaids worked very hard to tidy up the room and refresh all linens.
When we first got there our butler was out sick and he was replaced by another who was with us temporarily. We asked to change our room due to the weird smell and the fact that our view was that of the volley ball courts. This meant a new butler which we saw once and never really helped us understand the ins and outs of the resort. This resort is very big and there are activities going on with no itinerary of events. We later saw a butler walking around with a new family showing them how to get around. Maybe it was just the changing of rooms but the whole butler experience was lacking for us. Nonetheless they quickly changed our room and
gave us an ocean view on a higher floor. Overall I do recommend staying hereand may one day return.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Rose Hall Jamaica - Montego Bay