We booked Iberostar Grand Rose Hall for our honeymoon. Were greeted with a cold cloth and mimosa prior to check in. Staff were very friendly right from the start. We had a quick check in process and were informed that we had been upgraded to Oceanview. Very nice surprise after a long day of travelling. The porter brought us to our room 6204, which was right behind the front desk. Not sure if this was a good thing or not, but once the door opened any doubts we had were gone. Our room was bright, beautiful and spacious, and despite the appearance of being on the ground floor was actually on the second and had one of the biggest balconies on the resort. First, I will start with the butlers. The service right from the start was exceptional. Due to the fact that we were travelling during a slow season, we didn't have the same butler every day as the hotel was rotating the staff where needed. We were greeted shortly after our arrival by our first butler Kav, a great guy! He gave us a walk through of the suite and explained everything to us and had some Jamaican patties delivered for lunch, amazing!! The next morning we met Duran, who also took great care of us :) He was our butler for most of our stay and was excellent. We were surprised one evening after dining at one of the a la carte restaurants by Dwayne who had set up a candlelit bath with champagne and dessert. Also, Stephen,was most helpful and provided another candlelit bath one evening. These four guys were amazing and made our visit very special, always quick to smile and offer any help needed.
We spent time both at the pool and the beach, facilities were spotless and staff were super friendly and really took care of us.
The food was exceptional. Both the buffets, the Cornwall and the Port Maria were excellent with lots of variety and great service. The Galleon, Surf and Turf was the best of the a la cartes and Ricardo was our waiter, he was fabulous. The Italian was ok but we really weren't crazy about the Gourmet, Es Palau. I had the beef bourgenon which was amazing, but the appetizers weren't great and some of the other entrees were just ok. Can't say if the Japanese was good or not as due to allergies to seafood we avoided that one, but room service made a great substitute. Hired cabbie Richie Lyle for a couple of hours, great guy! Overall experience, fabulous!!!!
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Rose Hall Jamaica - Montego Bay