Ok! Just returned from the Iberostar Grand Rose Hall on yesterday. To start the resort is BEAUTIFUL!!!! The landscaping, the pools, the beach, the lobby, the rooms, the restaurant, the game room.... all BEAUTIFUL. I will start with our arrival.
We arrived on a Tuesday @ 12:30 pm. The check-in was smooth with no problems. Our rooms were even ready when we arrived so no waiting at all. The bellman (with our bags) showed us to our room right after we received our mimosa. Oh yea, cold towel as soon as you arrive as well.
We were in room 6302 just above the lobby. This was good for us as we were close to the elevator and we were able to pick up wi-fi in our room. As for now, the Lobby was only place to get wi-fi but learned that they are in the process of having the entire resort wi-fi accessible. The rooms are just as they appear on the website photo gallery.
Raneish and Marlon were are butlers. They were both awesome! Raneish was our daytime butler and Marlon had the evening shift. They were extremely helpful with anything we needed from filling our ice buckets to making our diner reservations to drawing our anniversary spa bath.
The STAR friends:
The STAR friends are AWESOME! Shout out to Keke, Bubbles, Diva, and Shortcake for making my pool time so much fun. They are very fun and energetic but not pushy.
The Cornwall (Buffet) Really good. We ended up eating there most of the time
The Surf & Turf: Great steaks (FYI: Jamaica law prevents fishing for lobster April 8- June 30th, so no Lobster during this period.) I was very disappointed but had to get over it since It's the Law. The shrimp were really good though.
Japanese: Food was good and chefs were entertaining.
Gourmet: Did not eat there
Italian: Did not eat there
The pool is great. Chairs and beds for those who love sun and plenty of shaded chairs for those who don't. There is an activity pool with basketball and volleyball and the chill pool and of course the pool bar. Note that the pool closes at 6pm so I would make my diner reservations a little later to allow full pool time and time to get dressed for diner. The pool service was a bit slow at times. I think there are about 2-3 waitresses working the entire area. But drinks were ok.
The bars & drinks:
The service at the bars can be slow at times so just have a relaxed spirit and it should be fine. The lobby bar only had 2 bartenders and it gets crowded in the evening. I'm a margarita girl. The best margarita I had was the Blue margarita. But their Martinis were great. I loved the Cosmos.
No Patron tequila just 1800. Also no energy drinks for mixing either.
The nightly shows were good. We went to Reggae night, The beach party on Thursday, we skipped Big Band night, then Ideal Couple on Saturday was awesome. Again, Keke and the Star friends are great.
We did Dunn's River Fall and Mystic Mountain. Dunn's River Falls was great for photo ops. You have the option to do the the 45 minute group hike up the waterfall or you can walk on the boardwalk and down to the beach. (YOU WILL NEED WATER SHOES)
Mystic Mountain was soooooo much fun. We did the sky explorer (required), the bobsled, and the zipline. You should bring mosquito repellant if you plan on ziplining. Also take your camera and some cash on the zipline so you can take pics and buy your action pic if you like.
Ok. This review is long and im sure i'm leaving something out. But overall the resort is awesome. Jamaica is a fun and relaxing place and the Iberostar Grand is a spectacular resort. Don't hesitate to book if you want to relax and/or have fun. It's is built for both.
Room 6302 close to elevator but not too noisy and had access to wi-fi in our room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your generous review. It was a privilege to have been able to host you whilst you were visiting the island. Your reference to the beautifully appointed rooms, warm staff, excellent restaurants and delicious food will also serve to motivate our team. We look forward to hosting you again and certainly hope you will make the Iberostar Grand Rose Hall your destination of choice for your next Caribbean vacation.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.