My husband and I just returned from a 5 night stay at the Grand Rose Hall All Adult Hotel. We were traveling with my husband's brother and his wife.
This place is wonderful. On arrival we walked right up to the counter and were checked in together with rooms side by side. We were in rooms 5429 and 5430 facing the ocean on the top floor. My critique of the rooms must say that they were very clean. And I am very picky about this. The bathrooms were nice, large, two sinks, a Jacuzzi tub, walk in shower and a toilet area that was closed off with a door. The toilet area is see-thru glass though and it really did not make it a “private” area. The shower had a rainfall shower head. Nice pressure but I personally would have like other jets or a hand held nozzle as rinsing is difficult. Perfectly clean bathroom with morning service and evening service and clean towels always. Wish they could find a place to hang the towels that is a little easier to reach as I had to step into the tub to get one off the rack. More closets and drawers then anyone could possibly ever need! The bed area is not as big as I have been in with most luxury hotels. The temperature was inconsistent even though we rarely opened the sliding door to the balcony and only briefly if we did. At night we would be alternately very hot or very cold. The Ipod dock would not charge up the device. We could use it but it would not charge. The room could use a charging port. We had to unplug a lamp on the desk to charge our various devices. The TV worked nicely after we figured out the remotes.
Service was terrific. Every staff member smiled and talked to us. The staff makes a point of asking what your name is and calls you by name when they see you again. The butler service is a little off-putting. To me I think they were just looking for tips. They did try to bring you what you requested but it just seem weird to me. We asked for a specific wine but got a different kind. We asked for soft pillows. One was OK but the other was really not. We made most of our own reservations for dinner before we got there but the butler did make one for our group. Sometimes we got ice in the room, sometimes not. Inconsistent with that, We did get bubbles and rose petals in the tub one night and towels in swan formation! Reminded me of our cruises! Housekeeping was EXCELLENT.
Beach and pools were nice. There was some holding of lounges but they staff did try to clear the towels off if they did not see anyone using them for a while. Waitress service was very fast around the pool, slower on the beach. Activities were nice. If you wanted to be active, there was always something going on. Games, exercises and such. If you wanted to just rest or read, you were left alone. Beach was raked and clean. Pools were FREEZING COLD! The so-called hot tub at the pool area was more like a COLD Plunge.
I only utilized the wet room at the spas area and this was very large and nice. Because the men’s side steam room was being repaired one day. The wet room was co-ed. That is better to me but bathing suits were required and I know some people like top go all-natural The next day the repairs were done and then there was Women and Men wet rooms. Large Roman tubs of various temps and Jacuzzis with hot or hotter water! Very large steam and sauna. Could not figure out how to use Swedish Showers and no one around to ask. Gym is nice but very hot. .
Restaurants_ The breakfast buffet was OK. I really would have liked to see it change daily but there were many choices.
Lunch buffet at St Maria’s was different every day. Nice choices, Plentiful and high quality.
Dinner was pretty good. We absolutely loved the surf and turf restaurant. Sasha-Gay, our server, really treated use Grandly!.. She was sure to offer use a lobster tail along with whatever entree we ordered. She brought the sides to our table family style so we could all try everything. She was funny and very attentive.
The Italian restaurant server was not as nice. He was sure to tell use we could only have one entree and one appetizer. Portions were small and our group are very big eaters. We did not like his attitude. The Gourmet restaurant was almost laughable. We are “Foodies” with many years of restaurant experience. I asked questions about the preparation of some of the listed dishes. There was a very limited amount of choices so this should not have been difficult for the server. He could not answer anything about the dishes and I think I scared him off. He kind of hid from us. Food there was good but not great. The Japanese restaurant really annoyed me. We had reservations but were not seated at the grill. What is the point of going to a Tapanake style restaurant if not to see the “show” .
Evening shows were fun. The theater was very modern and big. They had a different show every night were there. Fun and professional. Reminded me of cruise shows.
Weather. We had temperatures in the 80’s. Clouds and sun and a lot of wind. The ocean was really stirred up but the water was warm.
We walked thru both the Suites and the Beach hotels. Lobbies are big and very different in each one. The pools at the Suites looked like fun and had a lazy river but very few people were in it. Probably because the water is so cold! If we came back to Iberostar, we might try the Suites. There were kids there but not nearly as many as at the Beach hotel. The Grand is adult only and a much older more subdued crowd.
Transportation to and from the airport was TERRIBLE both ways. We booked thru Expedia and this was their recommended transportation. Jamaica Tours I will let them know how disappointed we were with it. At arrival. We were placed on a very large bus that probably held 50 or more people. We sat there waiting for many flights to arrive and fill the bus. We sat there another hour after the bus was full for reasons unknown. The driver got on once and said he could not leave until his dispatcher gave him permission to do so. The people on the bus were getting very annoyed. Then people were getting off to get a beer or to have a cigarette so we had to be sure they were back on the bus. Wasted a good two hours of my precious vacation time. Once we left we had to drop off people at three other hotels before the Iberostar properties but that was not the issue. But in the transportation back to the airport. When stopping at each of the hotels, the driver and the hotel staff were always looking for missing people. We sat at one hotel for about 30 minutes. I was afraid of missing the plane and the driver just blamed everyone but himself. Seems no one knew who was supposed to be picked up. Buses were dirty and chairs were broken. Not happy with this service AT ALL. Should be named Jamaican-Me-Crazy.
Airport at Montego Bay. Very nice, Fast efficient. No problems. Lots of shops. Clean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. It was inspiring to read that you enjoyed the cleanliness of our hotel rooms, excellent service and variety of entertainment shows. We aim to ensure that each guest is treated to a luxurious and flawless vacation experience so your review was quite rewarding. As it concerns your comments about the service of Jamaica Tours Limited, feel free to share your comments directly with that company at firstname.lastname@example.org. We look forward to hosting you again soon and hope you will not hesitate to return.
Quality Manager - Iberostar Jamaica
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.