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Iberostar Grand Rose Hall: Traveler Reviews

5.0 of 5
Rose Hall, Rose Hall, Montego Bay, Jamaica
Hotel amenities
Iberostar Grand Rose Hall
Ranked #1 of 5 hotels in Rose Hall
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2,251 reviews from our community

Traveler rating
    1,800
    342
    74
    25
    10
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Families
202
 
Couples
1549
 
Solo
42
 
Business
41
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Cincinnati, Ohio, USA
1 review
1 helpful vote 1 helpful vote
“Great resort but poor butler service”
5 of 5 stars Reviewed January 8, 2013

Wonderful resort with good food, very friendly service, beautiful setting with plenty of beach chairs, good evening performances and fun beach parties. My husband and I have traveled to various Caribbean resorts and this one was one of our favorites. Overall outstanding with the exception of the butler service. Would NOT for this option at this resort. We met our butler at check-in and never again. We had to go to the front desk and ask why we had not seen our butler since check-in. Another butler came but he really could not tell us what they provided. We have stayed at 3 other resorts (Sandals) with butlers and they were fabulous. We would definitely stay at this resort again but would NOT go with the butler service. Our room was beautiful with a modern update and ocean front balcony but it was a bit noisy in the morning as housekeeping congregated outstide our room at 8:15 each morning.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Iberostar

Ask mbscott5 about Iberostar Grand Rose Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this review
January 12, 2013
Dear Guest:

Thanks for providing your feedback on the service you received on your recent vacation.

Firstly, we want to wholeheartedly apologize for the negative impression of our butler service. We remind guests that you can also communicate with the Front Desk or Public Relations Assistant/ Concierge who would be happy to radio the Butler for you. Unfortunately, quite often the Butlers are trying to find guests who spend very little time in their rooms – in such instances guests might leave a suggested meeting time in your message to the Butler. Please be assured that we will be looking into ways in which to improve our Butler service.

Secondly, we will be taking immediate steps to remind Butlers to make periodic checks on all guests.

We look forward to serving you again and hope that we can have the opportunity to show you our usual level of service.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Neck, New York
1 review
“3 times a charm LOVED IT!”
5 of 5 stars Reviewed January 7, 2013

I want to say that I booked my Honeymoon in 2009 didn't know what to expect and arrived at the hotel I was amazed! so much, I went back 2010 and 2012 all in the month of December. The hotel was clean , beautiful , the food is great! the service is impeccable, My suite was a suite it was spacious , clean , bright The workers in the hotel are pleasant, always a smile on there faces . if you are looking for great weather , great food and a beautiful beach look Know more!
I will return every year with my husband we made friends there with the staff and other guest. All three hotels are beautiful we were at the adults suits , but the other ones are just as nice , and the gym is the best gym I have ever been to on vacation I would know I own my own gym... so just booked it , you wont be sorry:)

Room Tip: ocean is the best but the pool view is just as beautiful I have had both :) Corner suite large and...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AngieTurk69 about Iberostar Grand Rose Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this review
January 12, 2013
Dear Guest:

Thank you for your kind review. We are honored to have been able to meet your discerning standards. Your kind acknowledgement of our hotel’s cleanliness, food quality, and high levels of service will also serve to encourage our staff. We hope that you intend on returning soon as it would be our pleasure to serve you again.


Quality Manager - Iberostar Jamaica
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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“A Fun Experience”
5 of 5 stars Reviewed January 6, 2013

Gorgeous beach property close to airport
We prefer boutique hotels however we were pleasantly surprised with the superb food, service and ambience not to mention the fun nightly entertainment
Think Club Med for adults on powerful steroids...upscale with customer service being the driving force!
With the good comes a smidge of bad...the gym and spa is way too small to accommodate the facility and restaurant lighting far too bright. They need dimmers to create more intimate settings
If you want to experience Jamaica in a great all inclusive book your trip
Think Seabourn cruise lines but on "land"
The "Star Friends" which are the Iberostar's in house facilitators are fantastic!
Thank you Grand Rose Hall for a fun Holiday vacation

Room Tip: Oceanfront on a high floor Room 5434 was wonderful
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask JMosko about Iberostar Grand Rose Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this review
January 12, 2013
Dear Guest:

Thank you for your invaluable feedback. It was very motivating to learn that we had exceeded your expectations as it relates to our food, service, ambience and staff. Please be assured that your critique will also be taken into account when next we are looking at lighting options.

We look forward to serving you again in the future and hope that you will not hesitate to book our property for your next vacation.


Quality Manager - Iberostar Jamaica
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Keller, Texas
Top Contributor
76 reviews 76 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Another good family vacation”
5 of 5 stars Reviewed January 6, 2013

Took wife and two kids to Jamacia.. Had a blast. We got a personal tour, which is well worth the additional $35 to do. Instead of a huge bus we were in a minivan and they took us to many stops along the way that the traditional tours do not do. They were great and kept the shopping hounds off our backs. Shopping with these guys was hassle free and enjouable. they took us to athe market, not the tourist market, but their market and we got coconuts and chopped them open and drank the clear milk. Also went to see their schools and learned how the kids "cock fight" at recess. It is with the pistils of flowers. The hotel at Iberostar was again EXCELLENT. The beach was very nice and snorkeling right out infront was great as there were soem rocks about chest deep in the water with all kinds of fish and star fish to look at.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jeff0811 about Iberostar Grand Rose Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this review
January 18, 2013
Dear Guest:

Thank you for your kind review. We are delighted to hear that you had a fantastic family vacation. It is hoped that whenever next you are planning your family vacation, the Iberostar name will be foremost on your mind as your destination of choice. We look forward to hosting you again soon.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
“Beautiful resort but different vibe”
4 of 5 stars Reviewed January 5, 2013

We are in our 50's and have travelled extensively to the Caribbean staying at resorts such as Sandals (Negril and Whitehouse multiple times), Couples Swept Away and Excellence and Iberostar properites in Mexico. We were excited to stay at the Iberostar Grand Rose Hall over New Years due to it's high ratings and our love of Jamaica. The ratings on this board are accurate ... the resort is beautifully kept, the rooms decorated nicely and the customer service excellent. However, the hotel did not lend itself to the type of caribbean resort vacation we have been used to for a number of years.

First, our cons... With so much glass and concrete, it felt like we were in a nice hotel on Miami Beach rather than at a resort in Jamaica. In the evening there are a number of things to do inside the main building (disco, show, etc.), but, no bars are open outside after the pool bar closes. No entertainment is held outside with the exception of the weekly pirate beach party. So, it was not possible to sit outside before or after dinner with a drink and listen to music. The only bar open outside during the day is at the pool (or at the lunch restaurant). If you want a beach chair, be sure to get up by 7:30 am to get one or you are out of luck. Everyone seems to play the chair game by placing towels and books on the ones they want and then they go back to bed. What a pain. As far as the rooms go, they are nicely decorated, but, be sure to book the type that you want. We had read on this board that there wasn't a bad view in the place - they were wrong. We booked the least expensive room of 3 types and were shown 3 options - none of them good. Due to the time we were there, we were told all of the ocean views were sold out so there was nothing to move us to (even for a paid upgrade) during our stay. They post a daily list of who is checking in - it was hard to believe that everyone booked an ocean view or ocean front. There is a pool with a swim up bar, but, hardly anyone was in it. Nothing to float on is provided. For dinner, reservations are a must. We booked the first day we arrived and were only offered 6:30 pm or 9 pm. We were told the times in between were taken by those with longer stays. Towards the end, 8:30 pm at the Italian did open up.

Now for the positives... as stated earlier, the resort and the rooms are very nice. The bars in the rooms and throughout the resort are well stocked. The customer service from the butlers, housekeepers and restaurant staff was great. We did tip frequently, but, it was well deserved. We had the lamb chops and duck at dinner and thought they were both very good. The outside dining option for breakfast and lunch is the closest to the "typical" resort feel that we had while there. We were there over New Years Eve and the fireworks on the beach at midnight were amazing. We also celebrated our anniversary while there and upon arriving back from dinner we found a hot bath ran for us with rose petals and champagne. We took the complimentary shuttle bus to the Rose Hall Shopping area (an outdoor complex only 10 min. away) which was a nice break for a couple of hours one afternoon.

This is a very nice hotel however our preference is one with a more tropical atmosphere when traveling to the Caribbean.

Room Tip: Book an ocean view or ocean front!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Tara O about Iberostar Grand Rose Hall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Grand Rose Hall, responded to this review
January 18, 2013
Dear Guest:

Thank you for sharing your review. We were disappointed to hear that we had not met all your vacation needs, especially as you mentioned we lacked a Caribbean atmosphere. Despite that opinion, we were encouraged by the fact that you found our rooms, bars, staff and service in general to be satisfactory. We apologize for not being able to accommodate your request, particularly as we were fully backed whilst you were here for New Years’ Eve. It would be a pleasure to host you again so we hope that will not hesitate to return soon.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
Iberostar Grand Rose Hall
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Additional Information about Iberostar Grand Rose Hall

Also Known As:
Iberostar Grand Rose Hall Hotel
Iberostar Grand Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Hotel Montego Bay
Iberostar Grand Rose Hall Jamaica - Montego Bay
Address: Rose Hall, Rose Hall, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Montego Bay > Rose Hall
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotels in Rose Hall
#1 Romantic Hotels in Rose Hall
#1 Family Hotels in Rose Hall
#1 Top resorts Hotels in Rose Hall
#1 On the Beach Hotels in Rose Hall
Price Range: $$$
Hotel Class:5 star (5*)
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