We got married November 27,2012. It was excellent from beginning to end.
Check in and check out team was excellent! Everyone I encountered was very professional and easy to talk to.
The food. I do not know how people can actually complain. The buffet was tasty and had traditional Jamaican food!!! Yummy!! there is variety and something for everyone.
Out of all the restaurants our favorite was the Italian restaurant !!!! The salmon was perfection. I thought the wines were very good.
The entertainment and the entertainment staff was one the best I have seen at an all inclusive resort. It was not cheesey by any means. Very talented staff cudos!!
Room service staff was always courteous and I was able to request favorite dishes for breakfast like Ackee and saltfish.
Also butlers and staff followed up and checked in with us.
Nice touches were that the staff remember who you are.
We were upgraded to ocean front. Wow nice view. The room was clean spacious and the incense was nice. we also like receiving the local paper.
The Wedding November 27th
The Wedding Coordinators .... All I have to say is the hotel management should be very proud of Janielle and Syrecka. Correspondence was responded in a timely manner and we had many phone contacts before the wedding. When we met with Janielle, she was so very organized all we had to was review. Janielle and Syrecka went above and beyond and Janielle executed our vision for the perfect day and we did not have to worry about anything. Our 46 guests had a great time and the bride and groom were very happy!!! The D.J I can't believe his name escapes me just now but he was great!! He got the crowd going and had something for everyone!! The steel band thank you for making the day so magical and beautiful.
We ordered rum and blue mountain coffee for our guests as a last minute thing through the rum store. The young lady in the store who help us with the gift choices thank you so much !
The Salon staff was excellent and my hair was beautiful and my bridesmaid loved her makeup. I highly recommend to use the hotel resources you will not be disappointed.
The hotel photographer Atto, did an excellent job, he was patient and captured the day and most of all the pictures were so good it was so hard to chose we ended buying more photos than our package.
The main thing for us was that they enjoyed their trip because they came a long way! They did!!! Only thing that happened that was not good was my dad's blackberry and his iPod speakers were missing from his bag ( which he did not lock) we believe 3days before they left. We believe it could have been taken when they changed rooms for checkout. We know that these things can happen but what is important for us is how the resort responds and we need to know that at the very least that it would be looked into and what one person did does not reflect the rest of the staff or the resort. I believe Angellie has responded and the hotel are looking into the matter. We do not know if anything will come of it but we appreciated that there was response. I wish it didn't happened because they had a great time otherwise. I would like them to come back again.
Regardless, we would definitely come back to the Grand and are planning for 2013 for our 1st year anniversary.
Thank you for a great time !!!!
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Rose Hall Jamaica - Montego Bay