We just got back from our stay at the Grand Rose Hall. We had previously stayed at the Ritz Carlton. The Ritz is starting to age and was not getting the reviews it once had. I had read some unbelievable glowing reviews of Grand Rose Hall. I am pretty sure after reading the reviews and visiting the resort that they have professional writers doing reviews. I don't think that my standards are so high that no one else is seeing the same things. Let me start with the facilities. The property is very pretty. We were in an ocean front room. It was very nice and quiet. We were given a run down of the room and it's features from the "butler".We never receive the "pillow menu", but our pillows were fine. We never saw him again. The first night I had booked a private dinner on the beach as a surprise for my husband. We had no idea where to go. We asked our butler and he said to just walk out towards the beach and we will see where they have it set up. Really? I went and asked the front desk where to go. They informed me that the butler was suppose to escort us down there at the appropriate time. I honestly can't say I really needed the non existing butler feature but Iberostar would be smart just not selling that feature. That leads me to the service. At times the service was outstanding. We tipped everyone that we received good service from. In fact, we never receive bad service in any of the restaurants or by the pool. The staff those areas went out of their way to take care of the guests. The service in the lobby bar was pretty spotty. Funny enough we noticed that when Iberostar management from Spain showed up the last night, servers were tripping over themselves to wait on customers.
The food was good. There was often a strange assortment of foods on the lunch buffets. You can also see that on the room service menus which were pretty sparse. We ate in the surf and turf, Italian and the Japanese restaurants. The surf and turf was mediocre. The Italian was a better. The Japanese was by far the best. The food quality was really good. One thing that was really frustrating across the board was that the wine was not consistent, EVER! Fruity frozen drinks are great poolside, but at night we would have preferred to be able to get wine. I realize we are in Jamaica, they import all the wine. I knew going in that they weren't going to have great wines to drink. I am perfectly happy drinking some of the inexpensive Spanish wines they had listed. At least they should have the wines they have on their list. It was hard to have a wine you liked more than once.
In the end I may sound like I am being a little picky. Just remember this is suppose to be a five star hotel. The difference between a four star and a five star IS the details. We did have a great time. There was a lot of laughs with bartenders and other guests. I just wanted to be very clear with fellow travelers to let you know what you can expect.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Rose Hall Jamaica - Montego Bay