Every March for the past 4 years, I've attended a week-long conference here. The resort is isolated from the town of Praia do Forte, but only a short taxi ride away. It's about an hour to an hour and a half (depending on traffic) from the Salvador airport. People who come here generally plan on parking themselves at the resort for a few days: I always see a mix of families, couples, and groups of friends.
Service: I don't speak Portuguese, but I've always been able to find someone who speaks English or Spanish to help me when needed. I've been welcomed with a drink and my luggage taken to my room each time. I've called maintenance (to get an extra bed put in the room), housekeeping (for more drinks in the mini bar), security (I couldn't open my room safe), and tech (I was having trouble connecting to the in-room internet), and all requests were handled promptly and resolved. Check-in and check-out were smooth, even at 4am. There's a travel agent in the lobby, but I've never used them.
Restaurants: I've found the food and drink to be of good variety and high quality compared to other all-inclusives. There are several special restaurants on site that require reservations: the teppanyaki resto is fun for kids; but don't expect the cook to have many fun tricks up their sleeve, or for the sushi to be authentic. We've also been to the steak house, which is in a great location next to the beach, and has a quiet ambiance at night--the food is good but nothing super special. The main restaurant, even when crowded, manages to keep lines moving quickly and I've never had a problem finding a place to sit.
Facilities: The place is isolated and the hotel's beach is private. There are a few vendors on the beach. but they don't bother you. There is a party pool (with a poolside bar) and a quiet pool, and everything settles down once the sun goes down. You can get a fresh coconut with a straw in it and sip it next to the pool. They have babysitters and a day care center at the resort. There's a cigar bar and a lobby bar, and a small disco (that allows families and kids to enter early in the evening). The resort has decent conference facilities (wifi, projectors, sound systems, many different meeting rooms). My only complaint is that the in-room internet requires a cable (which they will provide you if you didn't bring one). The lobby has wifi.
Activities: sports facilities (golf, tennis courts, ping pong tables, billiards, board games, volleyball, rifle shooting), nightly shows (I've never bothered to watch any of them). There's a some fitness and yoga classes offered during the day as well. On the weekend they bring in local entertainers to sing and play music during lunch time near the beach. Since I'm always there for a conference, I don't usually get to enjoy these services.
Beach: there's a lifeguard watching the section where people swim, and flags indicating the strength of the waves and undertow (usually they are red or orange during the time of year I always visit (March). The beach is clean.
there are disabled-access rooms on the ground floor only; there are no elevators to the second or th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your open and honest feedback about your experience at our hotel. We value your opinion and work really hard to assure our daily improvement. We are pleased to know you have enjoyed your stay with us and hope to have you back in the near future, please do not hesitate to contact me for anything you might need.
Adriane Romero - Quality Manager Iberostar Brasil
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