Went to the iberostar Praia do Forte with the family for almost a week around carnival time, feb 2013.
The check-in was horrible, we drove in with a rental car, there was nobody to greet at the door, nobody to unload the car, the only person standing at the front drive was an employee from an outsode taxi company, i was shocked....
After at the desk they told us that the room was not ready and to come back after lunch, after one hour they sent us to a dirty room, so unprofessional, unbelievable ....I felt bad for the poor room attendant who was trying to get the room ready.
The resort looks beautiful and it is quite large but everywhere you go the service is so bad, it is even worse on the weekend.
At breakfast after being there for almost one week i think we only got offered coffee one time, you basically serve yourself at the buffet and let piles of dirty dishes on the table until somebody feels like picking them up. There is absolutely no management presence at the restaurant or in any other areas. One night they were doing a standard quality survey at dinner time on the restaurant a d that was the only time we saw 'managers'.....the floor was so dirty, we would go for breakfast and see stuff under the tables from the day before and the buffet had some areas that were really dirty like the area where you make your coffee....
The restaurants a la carte are a joke, so much fuss for bad food. You much better off going to the buffet. And they are not good for kids, it gets so loud inside as they seat people one table close to the other instead of spreading out the customers.
.Would you expect to have wholes on the bed sheets and old towels on a 5 star resort, so be in for a surprise.....
At 500usd a night it is really unaceptable.
At the check out we waited over one hour to get the lugagge to be picked up from the room.
The beach is gorgeous and the location of the resort is amazing but that is it! They are really not up to the standard of Iberostar worldwide.
It is really sad as this hotel could be so, so, so much better.
The hotel caters mainly for brazilians and in most areas they don't speak english.
The worst is that when you have a problem they send a print out note on a cut off cheap paper saying if there is anything we can do better please contact us. What is that for complain handling?
At the quiet pool the bartender was great and made great local drinks and i have to say that the room attendant was very nice.
The check out was so dry and unpersonal.
Would not go back to the resort, they charge so much for what they offer. A great hotel is not made by the number of pools and rooms they have but by great service.
The rooms by the quiet pool or just behind the seafood restaurant have a great view and are quiet.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We are very sorry to hear that you have not fully enjoyed your vacation with us. Our staff does its utmost each day to ensure that all our guests enjoy their time in Bahia! We thank you for your feedback and will work hard to improve our services everyday. ! Please do not hesitate to contact me for anything you might need.
Adriane Romero – Quality Manager Iberostar Brasil
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.