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“Nice stay west of Algiers” 4 of 5 stars
Review of Sheraton Club des Pins Resort

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Sheraton Club des Pins Resort
5.0 of 5 Resort   |   Boite Postal 62, Staoueli 16101, Algeria   |  
Hotel amenities
Ranked #2 of 3 hotels in Staoueli
Norway
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
“Nice stay west of Algiers”
4 of 5 stars Reviewed April 7, 2013

Nice seaside hotel on the cost west of Algiers. Nice room and a good restaurant. High Security. Good underground parking aerea. The safe did not work, and I informed the staff in the lobby, but is was not fixed.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelierealgiers, General Manager at Sheraton Club des Pins Resort, responded to this review, April 11, 2013
Dear guest,

First of all we would like to thank you very much for taking your time to share your nice comments about your stay at the Sheraton Club des Pins Resort
We are happy to read that you enjoyed your stay with us and that the location, the room and the food met your expectations. With regards to your comment about the safe not working, we are sorry for this and would like to inform you that in case of any problem encountered in the room, please contact the guest service center available 24hrs a day to record and take immediate action regarding the issue. In case of persistence, a track on the system will allow us to take corrective measures.

Once gain thank you for your feedback and looking forward to welcoming you back again.

Best Regards

Hans-Joerg Kreitner
General Manager
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161 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Buenos Aires, Argentina
Top Contributor
356 reviews 356 reviews
84 hotel reviews
Reviews in 119 cities Reviews in 119 cities
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed March 30, 2013

For North Africa its a very nice hotel. As usual service standards are not a priority in this part of the world and finding people to help you in a hotel is hard to find. You need a lot of patience and good luck.

The hotel is very nice. The infrastructure is outstanding and the rooms are very nice. The design of the lobby with the bar its confusing and I still don't understand why do they put thus desk instead of a proper front desk. The tables of the bar are very close by and the smoke cloud can bother you if you are not a smoker.

Location wise it depends what you look for. Its in a very safe area and has a beautiful beach just in front but its very far from the city in terms of time and far from the airport. It can easily take you an hour to reach the city if you are lucky. But considering the political situation in the south part of the country staying in a place like this makes you safer.

For Africa and Algiers its an above the standards hotel. But don't expected Sheraton standard service as in other places.

Room Tip: Off course if you can choose a beach view room would be great but be careful with the windows. All r...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelierealgiers, General Manager at Sheraton Club des Pins Resort, responded to this review, April 3, 2013
Dear Guest,

I would like to thank you for having taken the time to post your experience on TripAdvisor.

We are delighted to read that our hotel, the facilities and the rooms were up to your liking.

With regards to the Front desk, we are pleased to inform you that we do have a renovation project starting in July 2013 which will cover all the public area of the hotel including the Front desk, the Brasserie restaurant, the Fitness Center and all meeting rooms. The Front Office desks will be replaced by a standing Front desk as you rightfully suggest.

Thank you for your constructive comments and your room tip, however please be informed that we do have a total of 249, out of 419, non smoking rooms which are located on the 1,2,3 Floor west side, 4th and 6th are non smoking floors, the 5th center and west side are non smoking rooms.

Again thank you for your feedback and hope to welcoming you back soon at the Sheraton Club des Pins Resort.

Hans-Joerg Kreitner
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algiers, Algeria
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 29, 2013

One of the rare international 5 star hotels in Algiers, sheraton club des pins is one of the worst in terms of service quality. Continuously losing quality since it's opening in 1999, the rooms are now very tired (except few refurbished ones). Very expensive, the hotel is usually used for business events, so if coming for tourism expect to find plenty of people in breakfast regularly, not the ideal when looking for some rest. The area is far from Algiers, if you attend meeting or visit algiers (plan 45mn traffic jam for city center)but in the beach coast which is quite nice with a large swimming pool. Price is also unacceptable for value.

Room Tip: Ask for a refurbished room if available, the others are tired
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review, February 13, 2013
Dear Guest,
Thank you for having taken the time to share your thoughts with us. We are disappointed that you did not enjoy your stay and that certain aspects of your stay gave cause to less positive comments. Regarding your comments about the rooms, please be informed that all hotel guestrooms have been renovated since four years.

Once again thank you for your comments.

Best Regards
Chanez Tolba
Brand Compliance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2013

Languages accompanied by style and lavishness. I was here only 3 days and most everyone remembered my name. Ive been here three weeks now and its like family. All my likes and dislikes are attended to on a daily basis even if I forget something they remind me of what i reulary want have or do. Security is a high priority, multiple check points on the way to the property and as you walk thru the front door. its not every day that that the president of France stays at the hotel when you are there. Very exciting.

Room Tip: club suites are worth the money as well as ocean vue
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review, February 13, 2013
Dear Guest,

Thanks for having chosen the Sheraton Club des pins Resort for your stay in Algiers. From your comments we assume that everything met your expectations and that the helpfulness and the friendliness of our Team made your stay enjoyable and comfortable. Thanks for your tips, no doubt they will help. Looking forward to welcoming you soon

Warm regards

Best Regards
Chanez Tolba
Brand Compliance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Top Contributor
58 reviews 58 reviews
40 hotel reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

Generally I classified this hotel as very good
Good room
Clean and comfortable rooms
Good services
Friendly staff
But I notice the mini bar was empty and the english language was not common with the staff

Stayed March 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review, January 9, 2013
Dear Guest,
Thank you for this review posted on Tripadvisor further to your stay. We were delighted to learn that you like our rooms and the level of service delivered by our staff. We work hard to meet our guest’s expectations and we were proud to read your nice feedback. On the other side we have noted your observation on the Minibar which has been discussed with the concerned department. Regarding the English language please be informed that the hotel is offering English courses to the staff in order to improve their level to better serve our English speaking guests.

Once again, thank you for your comments and hope to see you soon.

Cordially

Chanez Tolba
Brand Compliance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
paris
Top Contributor
101 reviews 101 reviews
86 hotel reviews
Reviews in 76 cities Reviews in 76 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed December 27, 2012

The Sheraton les Pins is exactly what you'd expect from a Sheraton in an Arab country: huge, modern, charmless, secure, clean, reasonably well run, large comfortable rooms, lots of conference halls, an excellent fitness center, big plush lobby. I found the location terrible, about 20 kms out of town, which depending on the traffic can take 20 minutes or two hours. I'd prefer to stay in Algiers, but some people may feel safer and more comfortable in an isolated location with large grounds and tennis courts. The view of the sea from the hotel is beautiful, but once you walk down to the beach it's a shame how much trash there is mixed into the sand. I was part of a large group that had our meals catered so i can't judge the restaurants, but everything we were served was good. The wifi worked well. I didn't ask the staff for much, but every time I had a question or a problem they handled it quickly and friendly. Basically, if you like large modern hotels, then I don't think you'll find much to complain about. If you are looking for Maghrebian charm and history, then I'd try the el-Djazair in Hydra.

Room Tip: Ask for sea view . it's attractive, and quieter.
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review, January 6, 2013
Dear Guest,

Thank you for your nice comments posted on TripAdvisor, following your recent stay at the Sheraton Club des Pins Resort. This will certainly motivate our team to continue to deliver the best service to all our guests.

Regarding your comment about the beach please be informed that we have shared it with the concerned department in order to clean the beach.

We certainly look forward to welcoming you back to Sheraton Club des Pins Resort in the very near future.

Sincerely,

Chanez Tolba
Brand Compliance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 13, 2012

once again at the Sheraton Club des Pins - the most adequate choice to stay in Algiers. Location is terrible if you need to go to city center, but it has a beach, and a swimming pool...
Rooms are nice, spacy. Restaurants are good (for Algiers), breakfast is good altough noisy and confusing. Service quality is increasing.
Price is VERY HIGH.

Room Tip: Beach view.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelierealgiers, Manager at Sheraton Club des Pins Resort, responded to this review, December 25, 2012
Dear guest,
I am happy to learn that you have enjoyed your stay at The Sheraton Club des Pins Resort and that our rooms and restaurants were up to your expectations. I have shared your nice comments with our Team and hope that you will not be long to visit us back.
Warm regards

Chanez Tolba
Brand Compliance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Club des Pins Resort

Address: Boite Postal 62, Staoueli 16101, Algeria
Location: Algeria > Tipasa Province > Staoueli
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 hotels in Staoueli
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Club des Pins Resort 5*
Official Description (provided by the hotel):
Algiers only beachfront hotel, the Sheraton Club des Pins is the first five-star resort in the country. Ideally located on the western tip of the city in the beautiful and absolutely secured Club des Pins area. ... more   less 
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Also Known As:
Sheraton Club Des Pins Hotel Staoueli
Sheraton Hotel Des Pins
Sheraton Algiers
Algiers Sheraton
Sheraton Club Des Pins Resort Algeria/Staoueli

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