I am a tolerant reviewer - not one who gets off ripping into a business. However as much as this looks like a Sheraton and was undoubtedly comfortable and secure, the service was well below par for a place this pricey. It is as much a staff attitude issue as anything.
I spent a lot of time in my room working and after first having to ask for the minibar to be stocked, this aspect was friendly and efficient with regular restock. Not cheap though. Expensive chocolate and nuts formed part of my diet this trip.
I think the pool was maybe only opened for the season on the day after my arrival 1st May and though there were loungers on the beach none of the multitude of watersports on the sign was actually available.
One incident really ticked me off. After a day in my room I could see the beach restaurant was open. I walked out there about 16:45 and asked when they closed. Dix-huite trente was the answer; 18:30 I believe. When I came back at 17:33 I was told - No FIVE thirty. I could see a burger being served that instant and the staff just shrugged and turned away. I went to customer service to complain but was ignored at the unattended desk and gave up.
In general the social hub in the foyer is limited. As a bar it is without atmosphere, it is very hard to get served. The food is limited in range and mediocre in quality. Since there is nowhere nearby safe to go without locals, they have captive business travellers and they know it.
We overcame some of these limitations by eating enormously at the large & varied breakfast buffet, eating lunch elsewhere and doing without in the evenings. We ordered our beers four at a time to overcome the poor attention and slow service once an order was in. In case you think I was impatient - I witnessed a guest yelling at the waiter his ice-cream was 15 minutes late and watched him walk out shortly after that.
I got ill within two days of arrival. I believe the re-warm lunch buffet to be a problem. We had this only once and I suggest you don't.
I also made extensive use of the gym and outdoor pool and found the wireless internet more than adequate, although you need to change routers in different locations.
Various dubious taxes appeared on what was said to be a sample bill. A charitable donation was one. Not sure if this was a scam but they took it off immediately. The other taxes included a sejours tax and something else I can't remember.
With a poor official exchange rate a 330ml can of beer was £4-5 and we mostly charged stuff to the room. If you pay by card the whole bill is uplifted by 3% or by 1% for cash. With rates quoted in euros, charged in Dinars and settled in my case on a £ credit card there is every opportunity to get gouged.
Taxis appear to operate like a closed shop; 1500 DZA to go to town. I was told there was no airport shuttle, despite a description of same in the room services guide.
When I was free to negotiate taxis I found 1000 DZA was achievable. Most will take hard currency at a better rate than you'll get in an exchange.
The acid test - would I stay there again? I would have to say maybe. Not before I check out the other big hotels in town first.
- Official Description (provided by the hotel):
- Algiers only beachfront hotel, the Sheraton Club des Pins is the first five-star resort in the country. Ideally located on the western tip of the city in the beautiful and absolutely secured Club des Pins area. ... more less
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- Also Known As:
- Sheraton Club Des Pins Hotel Staoueli
- Sheraton Hotel Des Pins
- Sheraton Algiers
- Algiers Sheraton
- Sheraton Club Des Pins Resort Algeria/Staoueli