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“Failure to deliver on commitment” 3 of 5 stars
Review of Club Mahindra - Corbett

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Club Mahindra - Corbett
Garjia, Dhikuli Village | PO Ramnagar, Nainital 244 715, India   |  
Hotel amenities
New Delhi, Delhi, India
1 review
3 helpful votes 3 helpful votes
“Failure to deliver on commitment”
3 of 5 stars Reviewed June 12, 2013

My wife and I visited the resort for 3 nights. We arrived at around 1 pm. The check in time was given as 2 pm. We had asked repeatedly for a river facing room on 1st floor from at least 2 weeks before reaching there. We were told we would be provided the same if available when we reach the resort. On reaching, we were told that we would need to wait up to 2 pm for making the river facing room available. At 2 pm when we reached reception again no one there had a clue about the room and we were told to wait again. After some time we were told that there was a maintenance issue with that room and would be provided with an alternate room that had partial river view.
As we were exhausted from the journey we settled with the same. However a person at the reception who accompanied us to the room told us that the river view room would take 3 hours as it had a AC problem. We asked and agreed to vacating this room for the river view room after 3 hours. However, soon after, the reception called us & informed that if we wanted that room we would need to vacate this room immediately and wait till such time the river facing room was ready, as guests were about to arrive and could not be made to wait.
We were not ready to wait as we were feeling very tired and ultimately settled for the room initially allotted.

Good- Room and service and help in arranging for the safari
Average- Food quality

Room Tip: Ask for a river view facing room on 1st floor.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra - Corbett, responded to this review, June 13, 2013
Hi Shameek,

We are really sorry for the unpleasant experiences you have faced and can assure you this is not typical of our staff. Having read your comments, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab. Additionally, we also look forward to welcoming you at our other resorts and eager to create a positive experience for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 28, 2013

Stay 11 to 18th May 13. A property which appears to be cleaner than the mussorie one. The rooms facing the river were good. However access to the river from resort is barred. The safari centre at the resort was sub standard and they messed up a safari booking leading to embarrassment. There is a small shop which has some corbett souvenirs and foodstuff. The food at restaurant is reasonably good but very repetitive and not refurbished promptly. The staff in the restaurant are very polite and helpful and need really a pat on the back. The view from the room facing river is xcellent. In short worth a stay.

Room Tip: Rooms facing river
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra - Corbett, responded to this review, May 31, 2013
Hi,

Thank you for your feedback and we are absolutely delighted to know that you vacationed at the Club Mahindra Corbett resort. We work hard to ensure that your holiday experience is truly memorable. We are glad you liked our accommodation and hope you enjoyed the activities at the resort. Our staff will be delighted to receive your appreciation. Additionally, and the points that you have brought to our notice which will be shared with the resort management on a priority basis. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 28, 2013

We traveled as two families during March for a weekend. Check in was smooth and baggage transfer from the reception to our rooms was assisted. We were assigned two rooms in the block closest to the Kosi river. Rooms were of suite type and contained double bed and a sofa which could be open to be made a bed. The room did not contain any microwave which otherwise we were told that it would be placed during our stay but it was never installed. It rained heavily during our two day stay and water kept on seeping inside the room from the floor beneath the door. No body from house keeping attended to this problem. Food was average and quite expensive. During our check in we were not told that check out time is 10 am (neither displayed anywhere) and at the day of our check out the receptionist started calling us repeatedly from 09:30 am to vacate the room. Check in at 2 pm and check out at 10 am, we could not quite figure out the 4 hour window they wanted compared to the standard check in, check out timing of 12pm to 12pm. Overall a place which has comforts but lacks warmth.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra - Corbett, responded to this review, May 31, 2013
Hi Abhishek,

Thank you for your appreciation. However, having read your comments, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab. Additionally, we also look forward to welcoming you at our other resorts and eager to create a positive experience for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 23, 2013

After beating the heat at Binsar, we drove down to Corbett via Ranikhet and what a ride it was....I bet the phrase "Going around in circles" was coined right here. For those who can't stomach hilly road drives, a word of caution to have medication before the journey.
The Club Mahindra Corbett resort is located on the banks of the Kosi river and is a fairly big property.
The pool in the middle of the resort with green lawns and a river flowing by make this a idyllic and romantic getaway beside a jungle which has been named after Sir Jim Corbett the legendary hunter who single handedly stalked man eating tigers on dark nights and often put bullets in their hide.
It is therefore quite natural that travellers also want to experience the jungle and if lucky get a glimpse of a Tiger. We booked three different Safari rides atleast 15 days in advance through the Safari desk at the resort and they did a splendid job.
It was fun to take on the forest paths in the Sitabani reserve forest sitting on the back of an elephant. This Safari is more of a Joy ride on Elephant back and therefore one should not expect too many sightings. We did get to see peacocks and deer.
It was during the Jeep Safari into the Bijrani area of Corbett in the evening just before sunset did we get to experience the thrill of watching a Tiger going in for a kill; that too from a few feet, thanks to the forest officer Mr Bisht's skills and "Tiger luck" as they call it in Corbett.
We also took the Canter Safari to the Dhikala forest rest house and could sight deer, wild boar, jackals and wild elephants. Do not worry if you forgot your binoculars back home as you can hire a good one as you enter the forest for 100 Rs but don't forget your Nikon with the 500 mm lens.
After a tiring Safari it is nice to come back into the lap of luxury in the resort. We chilled out in the pool and had lipsmacking Kababs at the barbeque near the riverside. The sumptuous buffets with an array of mouthwatering dishes made sure that I put on a few Kilos on the scale.
The apartments are spacious and centrally airconditioned so that one never feels the heat. Yes, in May its quite hot outside so you don't have to pack woolens if you are visiting only Corbett.
To sum up a wonderfull holiday by the Kosi river with peacocks and langurs and the elusive King of the Indian jungle. Thank you Club Mahindra.........

Room Tip: Ask in advance for riverside rooms and underline riverside many times. They give you the view of the...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra - Corbett, responded to this review, May 31, 2013
Hi Vidyanand,

Thank you for the detailed feedback about your adventurous trip. Wonderful to know that you enjoyed the jungle safari and witnessed so much of the wildlife you stated about, especially the Tiger, a majestic predator going in for its prey. The delicious kebabs you mentioned certainly must have been to die for. Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon. Please do share your experience with us and other members on our “Share The Love” tab on our Facebook page.
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New Delhi, India
Top Contributor
51 reviews 51 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 22, 2013

The property is banged on the bank of gurgling Kosi river . The resort is just superb, equipped with all advanced modern amenities viz, swimming pool, Gym, Fun Zone, Restaurant, Bar, spa. The hotel units are well designed and decorative. Garzia Temple and Dhangarhi main Gate of Corbett National park, are just nearby the resort. Staff is very humble and co-operative. Food is fantastic
Just "Ten on Ten". Highly recommended

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra - Corbett, responded to this review, May 31, 2013
Hi Mrityunjay,

Thank you for complimenting us and our resort staff. We are glad that you enjoyed the activities around the resort and the dining experience too! Please continue to provide us such feedback as it helps us gain insights as to what our customers really value. Thank you once again and look forward to welcoming you again at our other resorts soon. Please do share your experience with us and other members on our “Share The Love” tab on our Facebook page.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
90 reviews 90 reviews
25 hotel reviews
Reviews in 40 cities Reviews in 40 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed May 15, 2013

The resort location is quite good.. Kosiriver bank is alongside the resort and although it is dry but its beautiful to see the river bed and the forest on other side.
Rooms away from the pool are good. There are some rooms which are near gardens near the entrance if you want quiet and peace. Rooms near pool are near river side (some of them) so you might get river view rooms.. Gazebo is a great place to relax as well.
The pool is really nice and clean. Kids enjoy the pool a lot.
Food at the resort is strictly ok. Its quite expensive then the other mahindra properties as well.
The taxation is also high.. 28% tax in total. I guess they make sure you ring up high bill amounts before you leave.. :) But staff and chef are helpful to try and give you a good experience.
The safari at the reserve is a good experience. Do not expect to see any tigers there. Although we heard that the "Sitavani" gate safari has the best chance to see more animals. Its safari starts at 4:30am. They are longer... 5 hrs. It has river flowing through there and hence more animals come near the river to drink during summer. We went through Jhirna gate and didnt see much beyond deer and peacock. But overall its a fun experience to see the Wild jungle and appreciate the nature.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra - Corbett, responded to this review, May 16, 2013
Hi Apurva,

We are really glad to have received your positive feedback and specifically the detailed comments you have provided. It helps us improve our services further and additionally, provides insights as to what our members really like. We are glad you liked our ambience and hope you enjoyed the various activities at the resort. Additionally, the points that you have brought to our notice which will be shared with the resort management on a priority basis. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navi Mumbai, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 15, 2013

Since we did not know about this resort we had booked in to another resort. Once we were in the area we spotted it with its famous yellow signage and decided to have breakfast on our way to Ranikhet. Found the property to be ideally located and the amenities were of high standards like other Mahindra properties. We had sumptous breakfast in their restaurant with high degree of cleaniness and decor with prompt service.
Would certainly book here during next visit. For the Safari ride in the National Park Dhikuli Zone is better with greater chances of viewing wild life and the entrance gate to this zone is nearer to this resort. Added advantage for very early morning entry timings for the national park.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMahindra, OBM - Project Manager at Club Mahindra - Corbett, responded to this review, May 16, 2013
Hi Sharad,

Thank you for your feedback. Our staff at the resort will be thrilled to know that you enjoyed the dining experience at our resort and will be certainly delighted to receive your compliments. It will be our pleasure to assist you with your bookings. Please continue to provide us such feedback and look forward to welcoming you at Club Mahindra Resort soon. In case you wish to provide us with any further information please visit our Facebook page and click on the “Listening Post” tab.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club Mahindra - Corbett

Address: Garjia, Dhikuli Village | PO Ramnagar, Nainital 244 715, India
Location: India > Uttarakhand > Nainital
Amenities:
Beverage Selection Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #11 of 83 Specialty Lodging in Nainital
Price Range (Based on Average Rates): $
Number of rooms: 42
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