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“So So” 3 of 5 stars
Review of Hotel Maharaja

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Hotel Maharaja
2.0 of 5 Small Hotel   |   Zoo Road | Upper Mall, Nainital, India   |  
Hotel amenities
Ranked #22 of 80 Nainital B&B and Inns
Mumbai
1 review
1 helpful vote 1 helpful vote
“So So”
3 of 5 stars Reviewed July 13, 2014

Hotel is at good location, but service is not good and customer values are at zero percent level. Food quality is also not up to the mark. Hotel was clean. Room sizes may be enhanced. For best part it was location and least part was customer values.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madhur C, Public Relations Manager at Hotel Maharaja, responded to this review, August 23, 2014
Dear Sir,

Thank you for taking time to review our property.

We value our customers and their feedback. If you had been more specific about your issue with our staff, we would have been happy to follow it up. We regret that you did not find our service upto the mark.

regards,

Madhur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Any
English first
Kolkata
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 5, 2014

A lake view hotel but in a good distance from the market.rooms are very good and food also the only thing is the restaurant is at the basement that is painful.service is good and staffs are also helpfull.a good hotel stay at Nainital.

Room Tip: A common balcony to see lake so all rooms are same
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madhurchhabra, Public Relations Manager at Hotel Maharaja, responded to this review, July 7, 2014
Dear Sir,

It is truly gratifying to get good feedback from experienced guests like you who have visited lots of places and stayed in all kinds of places. Thank you for your positive feedback.

The restaurant is located next to the kitchen for practical reasons. It is a couple of flights down and a little taxing if you are adverse to stairs. We do offer room service though for guests who need it.

Hope to host you here again sometime.

regards,

madhur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
4 of 5 stars Reviewed July 1, 2014

Great hotel with great experience. I had visited the hotel twice, only odd thing you may find is the smell in their washroom, rest everything are excellent. The lake view from the balcony is the best.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madhurchhabra, Public Relations Manager at Hotel Maharaja, responded to this review, July 7, 2014
Dear Sir,

thank you for writing a review of our hotel and being a repeat customer.

We are looking into your observation on the baths. Could be the cleanser we use.

Look forward to seeing you here again.

regards,

madhur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajmer, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 18, 2014

Have stayed in the Hotel in the mid of June this year & got the tour package booked through Yatra.com after reading all the reviews If you go by the pictures it seems that location is too good but once you visit the location you will find that it is not at all convenient....you cannot drive to such steep height. .that too on a single track road which is always full of vehicle so location for those who is going by their own vehicle is risky.
2. Hotel Rooms very small .
3. Matters are not comfortable ( Specific to room no 32) .
4. Pick & drop facility as mentioned is not up to the mark you have to wait for long till the time vehicle arrived.
5. Room Service & Quality of Food is Good & it is suggested that have food inside the Hotel rather having outside.....Rates are reasonable as well.
6. Staff behavior is Good & courteous .

Room Tip: View from the balcony is excellent so explore that too.
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madhurchhabra, Public Relations Manager at Hotel Maharaja, responded to this review, July 2, 2014
Dear Sir,

Thank you for writing a detailed and specific review of our place.

Each room category on the website has its corresponding picture and size right there. The view might not be the same from each room, but the pictures are from the hotel Balcony. As for the jeep service, we regret that you had to wait which is not usually the case, as is evident from other reviews on this forum.

We hope to see you again and assure you of a better experience.

regards,

Madhur
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Ghaziabad, India
1 review
4 of 5 stars Reviewed June 16, 2014

Room service & pick up cab facility from mall road to hotel was very good.
Room service should be 24 Hrs.(or 6:30AM to 11PM) instead of 7:30AM to 10PM. Food quality is also very good. Next time I am planning to go by my car as they have parking slots in front.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madhurchhabra, Public Relations Manager at Hotel Maharaja, responded to this review, July 2, 2014
Dear Sir,

Thank you for taking time to write this and appreciating our services. Though it would be ideal to have a 24 hour room service, it is not possible given the nature of our business and client profile.

look forward to seeing you again though.

regards,

madhur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
3 of 5 stars Reviewed June 16, 2014

The only issue was space.We go on a vacation with huge suitcases and all.. And with this much space crunch.. it was difficult to operate. However we had idea of small rooms but this was very small. Taking standard room was not at all recommended.


There are some positive things too.
1. Room service is good. They help you out with the requests.

2. Lake view from balcony was too good.

3. Food taste was excellent.. like ghar ka khana.

4. Jeep service is excellent.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madhurchhabra, Public Relations Manager at Hotel Maharaja, responded to this review, July 2, 2014
Dear Mam,

Thank you for taking time to review our place and appreciating the positives of the hotel. Hope to see you here again sometime.

regards,

Madhur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noida, India
1 review
4 of 5 stars Reviewed June 10, 2014

Very close to Mall Road. I had a lake facing room. Good clean rooms. Food quality can be better. Located on a steep road, but you get a facility of free pick-up by the hotel.Service was good, with friendly staff

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Cleartrip

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
madhurchhabra, Public Relations Manager at Hotel Maharaja, responded to this review, July 2, 2014
Dear Vikas,

Thank you for writing a review of our hotel and liking the staff and location.

Look forward to hosting you here again sometime.

regards,

Madhur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Maharaja

Address: Zoo Road | Upper Mall, Nainital, India
Location: India > Uttarakhand > Nainital
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #22 of 80 B&Bs / Inns in Nainital
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Maharaja 2*
Number of rooms: 24
Official Description (provided by the hotel):
Hotel Maharaja is an owner managed budget hotel on Zoo Road (Upper Mall) with 24 neat and clean rooms fitted with all modern amenities. The hotel faces the lake and you can enjoy fabulous views of the town and the lake from the verandahs. We have a variety of accommodation options for couples, families and groups to suit specific needs of our guests. We pride ourselves in personalized service, good food and comfortable stay. The rooms have wooden paneling and are warm and comfortable. ... more   less 
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