went as a family of 3 between 07.08.12 and 21.08.12.
there are some good points about the holiday but there are a lot of bad points. the resort is clean and tidy and the rooms are clean but dated. The staff in the bar area was on the whole very nice a lot of them could speak basic English but this was not need much as we were the only English in for the whole 2 weeks we there, but if you were nice to them they would be nice to you as this is not something they were not use to from the Russians who were extremely rude, there was only 2 Russian familys who had manners and were nice.
the food area is large and plentiful, but the food is cheap, salad, pasta,chips, etc but was edible. The only waiter service is in the specialist restaurants, which weren't a la carte but ok. The management team like to entertain their friends in the evening and people were asked to move tables to accommodate them which is not acceptable.
the animation team did do things in English but the shows were not the best. In the bar area in the evening don't expect a waiter service as you must get your own drinks from the bar and this is the same in the restaurant.
don't take lira as they don't like it take euro or dollars.
We got the feeling that the management did not want English guest as the customer relations team came round with feedback forms about the hotel but they did not come to us, we asked the next table to look at the form which was in every language but English.
the mini bar in the room was not filled for our entire stay.
by the time we left the bar staff were calling us mama and pappa and had a glass of white wine (which was nice as long as you had ice in it) and vodka, fanta and beer waiting for us so thank you to those staff, without you the holiday would have been depressing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.